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9Spokes

About

For Small Business

Our story began in 2012. Apps were on the rise, and we saw an appetite for digital technologies among SMBs. We want all business owners to have a powerful, competitive edge — and harness their data in a meaningful way.

So, we set about building a solution to unify the nine key 'spokes' of business — money, customers, product, people, marketing, sales, information, productivity, and industry — to fully support small business growth and success.

Location
Auckland
Website
Visit website 
Founded
2012
Employees
51-100
Industry
BusinessTech
Funding stage
Public

Culture

Our space

Careers

Available roles

The Matchstiq Top 100

Matchstiq's take on 9Spokes

9Spokes' mission is to give SMBs access to vital customized and timely business data — beyond just the financials —providing the insights needed to improve visibility and reduce risk.

The market opportunity ahead for 9Spokes

9Spokes’ aim is to build a digital future to help businesses develop data-driven solutions. Our project aims to figure out what the SMB needs – from banking products to customer solutions – so the process is more efficient.

As open banking disrupts the global banking and financial services sector, 9Spokes enables customers to connect multiple accounts, delivering additional value to businesses while providing data back to the bank about where else their customers may be banking.

Following this industry trend, 9Spokes' initial focus has been on the accounting vertical since finance and capital generation are the lifeline for any business.

Why 9Spokes is a great place to work 

9Spokes' believes that diversity within the organization opens new horizons and is vital for the company’s growth. 9Spokes acknowledges and appreciates the uniqueness that each employee contributes. A global range of skills, experiences, religious and cultural beliefs are incorporated into the company through offices in New Zealand, Australia, the UK, and North America.

The unique policies that the company thrives on include:

  • Parental Policy
  • Flexible Working Hour Policy
  • Family Violence Policy
  • Disciplinary Policy
  • Human Resource Security Policy
  • Health & Safety Policy
  • Annual Leave Policy
  • Clean Desk Policy, and
  • Diversity Policy

The company strongly believes in work-life balance, and hence 9Spokes offers flexible working hours, conducts catch-up sessions, and promotes open conversations within the business. Employees receive health benefits and a long-term incentive plan.

On the work front, the company endeavours to standardise the operational services to help the team focus relentlessly on core, strategic areas. This has helped to provide clients with effective solutions, retain the workforce, and attract talent that thrives on delivering time-driven solutions.

9Spokes has laid a strong foundation that supports successful digital transformation; a paradigm shift that harnesses the power of technology to revolutionize business and digital engagement. The aim is to achieve prominent KPIs - productivity, resilience, sustainability, and well-being outcomes.

Working with us

Values

  • Inspire

    Be courageous, authentic and aspire to make a difference​.

  • Thrive

    Deliver global solutions for tomorrow's challenges​.

  • Grow

    Empower yourself and others to achieve with integrity​.

 

Head of Product

We are looking for a Head of Product to direct and deliver our product vision. Join our SLT and support our SaaS product in a Global FinTech market!

 

  • Hands-on Head of Product role in SLT
  • Work with a small team of Product Owners
  • Medical insurance benefits, and flexibility with 2-3 days in the CBD with remote working!  

 

9Spokes is a powerful business ecosystem with global scale. It offers modern businesses a management app that brings meaningful data together across a business, its apps and banks. Think of 9Spokes as a virtual advisor, here to motivate and guide businesses so they not only survive, but grow and thrive.   

 

We are seeking a Head of Product to direct the product development and ensure a high return on investment (ROI.) You’ll translate ideas into strategy and features and follow product development from start to finish. To succeed in this role, you’ll be a perceptive and creative leader and a reliable problem-solver. You most likely have a knack for knowing what ideas will and won’t work. Given the team size this is both a strategic role for the company as well as a hands on role working directly with the team on features.

 

Key accountabilities

 

Product Strategy and Management

  • Expand, explain, and iterate the product vision so that is compelling to the users, team and stakeholders
  • Work with the CEO and Senior Leadership Team to formulate 9Spokes future product direction and supporting tactical initiatives
  • Develop and implement product strategies consistent with the company vision for our two products Track and Open
  • Develop product requirements and roadmaps
  • Lead Product Owners and coordinate with engineering, marketing, and other teams
  • Incorporate feedback and input from customers, partners and in-house teams on product strategy and finding ways to expand product market reach
  • Evaluate product performance by analysing and interpreting data and metrics to build better products
  • Suggest ways to track product use and impact on end users
  • Research and understand the market, ensuring that you define compelling and competitive product features
  • Champion user centric design backed by data and research
  • Manage the backlog of bugs, features and improvements and lead scrum teams through the implementation and delivery of products and features.

 

People

  • Build a healthy and collaborative work environment for a strong product team
  • Manage team members and develop strong relationships
  • Be the voice of the customer within 9Spokes.

 

Required Experience 

 

As Head of Product you will deliver the 9Spokes product vision. You will be a self-starter and be confident managing your workload with an excellent ability to prioritise. And you’ll demonstrate experience across the following areas: 

 

  • Product Management and experience in an agile environment
  • Strong commercial and operational acumen enabling solid recommendations with understanding of long-term impacts to the P&L
  • A solid and proven background in delivering and managing products throughout the product lifecycle 
  • Excellent stakeholder relationship skills 
  • Advanced skill with managing product delivery in tools such as Azure DevOps and Jira
  • Ability to collaborate, lead and promote innovation

 

As a bonus, experience in the following areas would be a nice to have: 

  • An appreciation of small business enterprises (SME) working environments  
  • An understanding of financial and banking institutions
  • Software or SaaS as well as global experience preferred.

 

9Spokes values driven individuals capable of producing outcomes, but who also enjoy opportunities to think and solve issues creatively. This is a hands on role in a dynamic, exciting and well-funded global early-tech business. The successful candidate should be a confident team player with excellent communication skills and comfortable operating with multiple hats and working in a fast paced company.   

 

9Spokes is an accredited employer. To apply for this role you must be legally entitled to work in New Zealand.  If you have the relevant skills and experience, are passionate and are eager to learn more apply now as we're keen to get you started ASAP! 

 

Senior Software Developer (Golang and/or Data)

  • Do you know what good code looks like?
  • Join our talented development team
  • Must have strong passion and desire to work with data
  • We offer an excellent office/flexible work environment with health benefits

 

9Spokes is a business tracking and insights tool that enables SMBs to harness the power of their data to improve performance. SMBs can connect their cloud software to the 9Spokes platform and use the Tracker tool to get a comprehensive, near real-time picture of how they’re performing across the metrics that matter most – so they can make quick, sharp decisions that impact growth.

 

This Senior Developer role within our scrum team has the responsibility for developing our applications to develop, update, and advocate the technical direction for the 9Spokes product. Reporting to the Tech Lead this role is hands-on writing code and establishing design patterns and working in a close-knit team.

 

Ideally, you will have proven experience in a technology company in the following;

  • Experience working with services at scale
  • Agile Development Practices (Kanban and Scrum)
  • Strong server-side Go and JavaScript skills
  • Strong understanding of containerised environments (Kubernetes)
  • Strong knowledge of API and integration through OAuth/SAML/Federation
  • Ability to write distributed and scalable applications
  • NoSQL database experience such as Mongo DB
  • Experience working with relational database
  • Experience with secure coding practices and OWASP secure development guidelines
  • Experience designing solutions with security in mind
  • Understanding of stateless MicroServices architecture
  • Understanding of Continues Integration, Continues Delivery and Build Automation.

 

Nice to have skills include;

  • Exposure to a SaaS domain 
  • Redis, ElasticCache, memcached or similar, T
  • A test automation background with experience working with data APIs.

 

In this role you will drive the delivery of the 9Spokes strategy and help build a productive environment where team members enjoy and own the product success. You will have strong communication skills, be analytical and organised with a strong service focus. The successful candidate will be comfortable operating with multiple hats on as business needs require to drive best practice . This role creates an opportunity to embrace the big picture, to support innovation and be part of the product direction! 

 

This position supports a true world-leading technology product during a high-growth phase and the right candidate should not be afraid of getting stuck in! Working as part of a team of cross-functional peers, this role will participate in agile development practices for delivering outcomes in alignment to the Technology Architectural Strategy.  You will work to deliver a product that our customers love in a complex and fast-moving environment. If this opportunity sounds like you what are you waiting for?  Apply now as we're keen to get you started ASAP!

 

Financial Accountant

  • Support our finance team with global operations
  • Great opportunity to learn and advance your career!
  • Modern offices in CBD with flexibility

 

9Spokes is a business tracking and insights tool that enables SMBs to harness the power of their data to improve performance. SMBs can connect their cloud software to the 9Spokes platform and use the Tracker tool to get a comprehensive, near real-time picture of how they’re performing across the metrics that matter most – so they can make quick, sharp decisions that impact growth.

 

We are seeking a Financial Accountant to provide assistance to the Finance Manager supporting global operations, through day-to-day transactional processing, month end close and financial statement preparation. In addition, the role will include ad-hoc financial project work. We will support the right person to fill in any knowledge gaps you may have.  

 

Key Accountabilities

  • Responsible for month end closing including balance sheet reconciliations and variance analysis
  • Preparation of monthly reporting for board and management
  • Review and monitoring of expenses identifying and reporting month on month variances
  • Management of bank accounts and treasury management including review of all group bank accounts
  • Daily bank and credit card reconciliations for global operations using Xero reconciliation process
  • Preparation of monthly and quarterly cash flow workings
  • Budget and forecasting maintenance
  • Assistance with preparation of year end work papers for audit purposes, if you have limited IFRS knowledge this will be an area of learning
  • Management of creditors, ensuring timely recording of all invoices in the system and processing of payments
  • Monitoring of proper coding of all transactions in Xero, ensuring compliance with local tax rules and regulations
  • Processing of staff expense claims
  • Assistance with preparation of grant applications, according to the funding agreement rules and specifications
  • Ensuring compliance to groups authorisation policies during the above tasks
  • Payroll checks and processing
  • Compile information for income tax, GST and FBT returns and assist in the completion of these tax returns
  • Assistance with ad hoc administrative tasks as required.

 

Note; we are a listed Company, therefore are regularly audited and adhere to strict compliance and regulations - monitoring and adhering to approvals and policies is essential.

 

Required Skills / Experience

  • Previous experience as an Accountant
  • Knowledge of financial systems and processes 
  • Xero / ApprovalMax / Expensify experience preferred
  • Good understanding of processes and accounting controls 
  • Knowledge of accounting regulations and procedures, including the Generally Accepted Accounting Principles (GAAP) 
  • Understanding of group accounting and FOREX  
  • Intermediate/advanced skills with Excel, Word, and PowerPoint 
  • CA/CPA qualification preferred (can be supported in this role if not yet completed)
  • Bachelor's Degree or relevant finance qualification.

 

In this role you will be expected to be a key support for the Finance Manager. Given the small size of the team, you will need to be a flexible team player, as well work independently and without supervision.  You will be prepared to up-skill and take on more accounting duties to grow your capability in the role!

 

9Spokes values driven individuals capable of producing outcomes, but who also enjoy opportunities to think and solve issues creatively. This is a hands on role in a dynamic, exciting and well-funded global early-tech business. The successful candidate should be confident with excellent communication skills and comfortable operating with multiple hats and working in a fast paced, fun environment.

 

If you have the relevant skills and experience, are passionate and are eager to learn more apply now as we're keen to get you started ASAP!

 

Head of Delivery and Operations

Responsibilities  

 

Product Delivery

  • Establish, monitor and make delivery KPIs transparent across the company
  • Report and provide regular updates to stakeholders to ensure transparency of progress
  • Manage the delivery lifecycle working within teams to ensure backlogs are prioritised and impediments are resolved
  • Work closely with product management to ensure product definitions are delivered efficiently
  • Coordinate roadmap updates and ensure a realistic view of what can be delivered

 

Customer Operations

  • Plan and coordinate implementation of new enterprise customers and white label products
  • Continuously improve implementation practices to ensure a high level of customer satisfaction
  • Ensure customers have visibility of delivery activities as well as new product features 
  • Manage expectations and build exceptional customer relationships
  • Ensure the service to enterprise customers is delivered to the agreed SLA

 

People

  • Coordinate practice development to ensure quality QA and delivery 
  • Line management of team members; build a healthy work environment and a strong product team
  • Represent 9Spokes as a positive brand ambassador; ensure strong external and internal relationships
  • Provide feedback to the team to continuously improve and evolve our delivery capabilities

 

Required Experience  

  • Excellent organisation and communication skills, rounding the teams and tracking to deadlines
  • Proven track record in successful delivery of software programmes/products
  • Project management, account management or customer relationship management experience to C-Suite level
  • Motivating and engaging people management experience
  • Strong problem-solving skills, with ability to provide solutions to resolve and satisfy
  • Experience within a development team or project office
  • Knowledge of Lean and Agile principals, with proven experience coaching people through the agile methodology
  • Knowledge and familiarity with Azure DevOps or similar tools
  • Demonstrate confidence articulating ideas/thoughts to key stakeholders
  • An appreciation of small business enterprises (SME) working environments
  • Software or SaaS as well as global experience advantageous.

 

9 Spokes values driven individuals capable of producing outcomes, but who also enjoy opportunities to think and solve issues creatively. This is a hands on role in a dynamic, exciting and well-funded global early-tech business. The successful candidate should be a confident team player with excellent communication skills and comfortable operating with multiple hats and working in a fast paced, fun environment. 

 

If you have the relevant skills and experience, are passionate about customer satisfaction and are eager to learn more apply now as we're keen to get you started ASAP!

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