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Engineering & Product

Fiona MacKenzie, Product Owner at ezyVet

Quite literally jumping ship into working in tech! Fiona MacKenzie, Product Owner at ezyVet once dreamed of working as a lollipop-sign traffic operator, however eventually found herself seeing the world working on cruise ships selling and facilitating tours. With a hunger to push herself professionally, she got a job on the support team at ezyVet. 

She has now worked her way into a role as Product Owner and shares some deeper insight into how she got there. Thanks for sharing your story, Fiona. 

Firstly, how would you explain to a 5 year old what you do?

I help vets look after animals by making sure their computer program works perfectly.

“Technology was not a world I knew much about, as a kid I wanted to be the person with the stop-go sign at roadworks – so big dreams.”

Was working in tech something you dreamed about doing as a kid?

Technology was not a world I knew much about, as a kid I wanted to be the person with the stop-go sign at roadworks – so big dreams.

Tell us a little bit more about your career journey and ultimately about how you ended up working at ezyVet? 

My background is predominantly customer centric, most recently working on cruise ships selling and facilitating the tours in each port. I got to travel the world and meet incredible people but wanted to push myself professionally, so I started at ezyVet as a part of the support team in June 2019.

After really enjoying being part of and leading a few projects, I progressed on to the product team in 2020. I am pumped to have found a career I am so invested in and that continues to allow me to grow.

Can you share some more insight into what that transition was like?

Working on cruise ships was intense, but generally not that challenging. I missed the lifestyle onboard, but it was a welcome change to be in a role that required more learning and presented constant opportunities for growth. The tech industry is engaging and exciting, and I have seen it evolve rapidly even in the short time I’ve been a part of it.

What is it specifically that you like about working in tech relative to your past jobs? 

There is such a broad range of personalities in tech which I find refreshing compared to the high proportion of extroversion in the hospitality industry. I brought spontaneity and passion from my previous roles and learned how to apply a balanced and data-driven approach to decision making. 

Do you have any advice for people considering tech as a career path and how they might get there quicker? 

I would suggest looking for a ‘foot in the door’ role that you may already be qualified for. Then spend time learning from the right people, getting yourself involved with projects, and stepping up when presented with opportunities to collaborate and prove your worth.

“I am pumped to have found a career I am so invested in and that continues to allow me to grow.”

What gets you excited about working at ezyVet?

It’s a cliché answer, but the people. Our customers and our team are invested in our product, motivated to lead change in the veterinary industry and value the relationships we have built over the years. The opportunity at ezyVet is also impossible to ignore, I have seen so many friends move through the company and find their niche, and I was able to do the same.

Lastly, ezyVet continues to grow.  What kind of candidates do you think ezyVet is looking for in terms of experience, attitude and character?

People passionate for driving growth and working closely with others. Anyone willing to get stuck in and think creatively to produce awesome customer impact, and most importantly anyone looking for a great work environment.

“I have seen so many friends move through the company and find their niche, and I was able to do the same.”

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