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Ambit

About

Chatbot development platform

Ambit is a conversational AI platform that allows businesses to design smart chatbots and digital employees to automate customer service at scale.

Location
Auckland
Website
Visit website 
Founded
2017
Employees
11-50
Industry
Artificial Intelligence
Funding stage
Seed

Careers

Available roles

The Matchstiq Top 100

Matchstiq's take on Ambit

Ambit's mission is to empower businesses to have customer conversations that matter.

The market opportunity ahead for Ambit

$1.6m ARR today, the market is growing as are we. The outlook is phenomenal, with $50M potential in NZ alone, however, we just signed our first to Australian customers, and our first in North America, the world is our conversational oyster.

Why Ambit is a great place to work

Ambit is a communication company. We are all about connecting our team our customers our brand. We don't believe culture comes from parties and cake, it's about people and connection.

 

 

 

 

Lead Engineer

Reports to: Head of Engineering (or designate)
Hours of work: Full-time


Overview of Role

Ambit is hiring! We’re looking for a Tech Lead (or a Lead Engineer or Principal Engineer) to join our Engineering team.

Our mission in Engineering is to be the tech experts that support the success of our customers. We do this by adding lots of cool stuff to our product, supporting customer projects and implementations and ensuring the ongoing stability, scalability and security of our product and systems.

This is an awesome opportunity to join a growing team where you’ll help guide and lead our Engineering team to help us deliver our product roadmap (it’s full of fun and exciting feature work), grow the team, help manage our development standards, coach and mentor the team and ensure that we’re tackling technical debt in a sustainable way.

The other awesome thing with this role - it’s a lead role, but you’ll still be very hands on coding (so you’ll also get to work on all the cool stuff)! 

If you’re an experienced Senior Full Stack Engineer looking to make the next move in your career, come and chat to us about this awesome opportunity.


What's in it for you?

You’ll get to work on bleeding edge features that will be technically challenging, rewarding and exciting.

We don’t believe in micromanagement - we believe in empowering our Engineering team to collaborate and be the tech experts. You’ll be a tech expert at Ambit and you’ll have the opportunity to step up, own solutions and help improve our development practices and the technologies that we use.

We have a culture of innovation and exploring ideas to make our product even more awesome.

There’s also the standard cool stuff like a central Auckland office, flexible working hours and home office, fresh fruit, ice cream Wednesday, fortnightly company breakfasts, company events, having your birthday off, a wellness bonus and a phone plan subsidy.


What you'll be doing

This is a critical role at Ambit where you will be responsible for providing technical leadership to our Engineering team (and the wider organisation) to help us deliver amazing customer experiences.

This is a diverse and rewarding role and you’ll be actively involved in:

  • Designing and building a best-in-class web experience for designers and operators of conversational user experiences for chatbots
  • Writing and delivering features in our roadmap and ensuring the scalability and stability of our platform
  • Providing technical guidance to the Engineering team and helping them to grow their skills and develop their careers
  • Motivating and supporting the Engineering team to achieve their sprint and development goals
  • Building a positive and collaborative culture of continuous improvement and learning from mistakes
  • Helping to facilitate team development, including retrospectives, development processes, inter communication, collaboration and enabling innovation
  • Helping to plan our product roadmap by providing technical input and guidance as well as feedback and input on priorities
  • Helping to balance priorities to ensure the team is working on the right thing at the right time
  • Helping to implement and maintain a sustainable strategy for tackling technical debt alongside product development
  • Leading the evaluation and selection of new tools and technologies and carrying out Proof of Concepts to explore and test new ideas
  • Taking the lead in providing feedback, advice and recommendations on our codebase, development, QA practices and technology choices
  • Working with our Customer Success team to provide recommendations and advice for customer projects
  • Leading technical design discussions and strategies with the wider Engineering team

You’ll be the technical expert that the team looks to and the technical role model for the team!

 

What technical skills are we looking for?

To be successful in this role you’ll need to be experienced in the following technologies:

  • Javascript / Typescript
  • NodeJS
  • ReactJS and Redux
  • Scripting languages (such as Bash, Python etc)
  • Mongo

It would also be great if you had the following skills and experience (these aren't critical though):

  • PostgreSQL
  • Docker
  • Jenkins
  • JIRA
  • AWS (e.g. VPC, EC2, Security Groups, IAM, ECS, CodeDeploy, CloudFront, S3 etc)
  • Experience in setting up and managing test automation frameworks
  • Setting up and managing CI/CD pipelines and tooling

What are we looking for in you as a person?

To succeed in this role you’ll need to be:

  • A kind person who believes in building respectful relationships with the people they work with
  • A team player - teamwork is vital given the intimate nature of Ambit. We’re looking for someone who enjoys working and collaborating as part of a team
  • Someone who gets excited about challenges, possibilities, new ideas and opportunities - we’re looking for someone who wants to get actively involved in helping to improve our product and systems
  • Someone who has a genuine understanding of why customers are important
  • This isn’t a core part of the role, but you may be required to get involved in technical discussions with customers - it’s important that you are comfortable talking to customers and our technical partners

 

** This role is only open to New Zealand residents. Overseas applications will not be considered.

 

Full Stack Engineer

Reports to: Head of Engineering (or designate)
Hours of work: Full-time


Overview of Role

Ambit is hiring! We’re looking for an experienced Full Stack Javascript / Typescript Engineer to join our Engineering team.

Our mission in Engineering is to be the tech experts that support the success of our customers. We do this by adding lots of cool stuff to our product, supporting customer projects and implementations and ensuring the ongoing stability, scalability and security of our product and systems.

This is an awesome opportunity to join a growing team where you’ll be working with the Engineering team (and the wider organisation) to help us deliver amazing customer experiences. We have a roadmap and it’s full of exciting features for you to work on.


What's in it for you?

You’ll get to work on bleeding edge features that will be technically challenging, rewarding and exciting.

We don’t believe in micromanagement - we believe in empowering our Engineering team to collaborate and be the tech experts. You’ll be a tech expert at Ambit and you’ll have the opportunity to step up, own solutions and help improve our development practices and the technologies that we use.

We have a culture of innovation and exploring ideas to make our product even more awesome.

There’s also the standard cool stuff like a central Auckland office, flexible working hours and home office, fresh fruit, ice cream Wednesday, fortnightly company breakfasts, company events, having your birthday off, a wellness bonus and a phone plan subsidy.


What you'll be doing

This is a diverse and rewarding role and you’ll also be actively involved in:

  • Designing and building a best-in-class web experience for designers and operators of conversational user experiences for chatbots.
  • Leading the evaluation and selection of front end tools and technologies.
  • Finding novel technical solutions for bleeding-edge UX challenges.
  • Writing and delivering features in our roadmap.
  • Carrying out Proof of Concepts to explore and test new ideas.
  • Providing training and support to other Engineers around key technologies, patterns and best practices.
  • Providing feedback, advice and recommendations on our codebase, development and QA practices and technology choices.
  • Provide feedback and recommendations on our technical strategy.
  • Working with our Customer Success team to provide recommendations and advice for customer projects.
  • Helping to evaluate new technology alternatives and vendor products / services.
  • Working with the team to troubleshoot and resolve bugs and issues.
  • Writing and maintaining automated tests.
  • Propose and implement strategies to eliminate and mitigate risks in our development practices.
  • Create and contribute to technical design discussions and strategies with the wider Engineering team.

 

What technical skills are we looking for?

To be successful in this role you’ll need to be experienced in the following technologies:

  • Javascript / Typescript
  • NodeJS
  • ReactJS and Redux
  • Scripting languages (such as Bash, Python etc)
  • Mongo

It would also be great if you had the following skills and experience (these aren't critical though):

  • PostgreSQL
  • Docker
  • Jenkins
  • JIRA
  • AWS (e.g. VPC, EC2, Security Groups, IAM, ECS, CodeDeploy, CloudFront, S3 etc)
  • Experience in setting up and managing test automation frameworks
  • Setting up and managing CI/CD pipelines and tooling

What are we looking for in you as a person?

To succeed in this role you’ll need to be:

  • A kind person who believes in building respectful relationships with the people they work with.
  • A team player - teamwork is vital given the intimate nature of Ambit. This is a highly collaborative role and we firmly believe that when we all work closely together, we help our customers to succeed.
  • Someone who gets excited about challenges, possibilities, new ideas and opportunities - we’re looking for someone who wants to get actively involved in helping to improve our product and systems.
  • Someone who has a genuine understanding of why customers are important.

 

** This role is only open to New Zealand residents. Overseas applications will not be considered.

 

Business Development Manager

Overview of the Role

Reports to: Head of Sales (to be appointed) or CEO.
Hours of work: Full-time.

Ambit is hiring! We are looking for a sales hunter to join our growing team.  Do you have experience in B2B solution sales, a great professional network of trusted connections, and the drive to make it happen?  Then you should read on.

We are looking for an experienced B2B salesperson with at least 5 years of business development experience, a proven track record of success, a good understanding of the sales process, and able to contribute with new ideas on how we can continue our growth success.

Have you worked with or within large retail, utilities, or financial services industries?  That’s our target market and experience with any of these industries is a plus. You don’t need to have software experience to be a great fit for this role.

We feed you leads through our marketing activities, events, and referrals from existing customers.  But if finding your own leads sounds daunting, then this may not be the role for you.

 

What you'll be doing

  • Your opportunities will come from a combination of marketing leads, your own lead generation activities, and leads generated from events and Ambit’s profile.
  • You will be expected to manage the full sales cycle, from qualifying through to contract signing and handing over to our amazing Customer Success Team.
  • You’ll know the sales process like the back of your hand, and be able to apply good discipline and process to ensure your success.
  • Your B2B experience has been at a senior leader/GM/C-Suite level and you know how to navigate your way around large organisations.
  • You’ll be a dab hand at throwing together a professional presentation and pitching like a star.
  • Your network will be top quality, you’ve sold to these people before, and they trust you.

 

What sales skills are we looking for?

  • Over 5 years of B2B Business Development experience
  • SaaS/Software experience is a plus, but not essential for the right person
  • A strong understanding of the sales process
  • Good sales admin discipline - pipeline management, CRM records, follow-ups, etc.
  • Excellent written and verbal communication skills
  • An expert at building and maintaining relationships
  • A network of trusted connections

 

Performance measurements

You are here to make a difference. Measures will include:

  • Meeting sales targets and objectives
  • Feedback from peers and associates as applicable, including our Board
  • Feedback from customers.

 

What are we looking for in you as a person?

To succeed in this role you'll need to be:

  • A kind values-driven person who believes in building respectful relationships with the people they work with
  • A team player - teamwork is vital given the intimate nature of Ambit. We’re looking for someone who enjoys working and collaborating as part of a team
  • Someone who gets excited about challenges, possibilities, new ideas and opportunities. We are looking for someone who wants to get actively involved in helping to improve our product and systems
  • Someone who has a genuine understanding of why customers are so important
  • A “make it happen” person.
  • Someone with a lot of curiosity!

This is not your ordinary opportunity - this is a platform for an extraordinary career experience!

 

** This role is only open to New Zealand residents. Overseas applications will not be considered.

 

Customer Success Manager

Overview of the Role

Reports to: Head of Customer Success (to be appointed) or COO.
Hours of work: Full-time.

Ambit succeeds when our customers succeed, and that customer success underpins everything we do. We are looking for another wonderful person with a real can-do attitude, to join our growing Customer Success Team in Auckland - someone who will relish the chance to deliver on our customers’ goals from their journey with Ambit.

Key Responsibilities


Deliver on Customer Success Activities and Outcomes

  • Contribute to pre-sales assessment, demos and scope for prospects. 
  • Map customer journey through to launch. 
  • Own the implementation of new customers (more below on this). 
  • Ensure onboarding and adoption creates incremental value. 
  • Influence future customer lifetime value through higher product adoption, customer satisfaction, and overall health scores. 
  • Assist in new business growth through greater advocacy and reference-ability. 
  • Design, if need be, and deliver value-add training to customers. 
  • As agreed with the greater team, attend regular customer meetings to further develop the relationship and the customer experience. 
  • Manage customer feedback, including contributing to the development and fostering of a customer community. 
  • Strict adherence to policies on support. 
  • Assistance in commercial discussions targeting renewals or extensions. 
  • Delivering relevant analysis and reporting (and the underlying information) pertaining to customers' use, engagement, and experience, to the company. 
  • Scoping, assessing, and implementing any tools to help the CS Team. 
  • Being a Subject Matter Expert across Ambit products insofar they are delivered to the customers, encompassing significant interaction with the Technology team. 
  • Assist in the establishment of policies and practices that the entire company can adhere to so all customers receive the same quality of service.

Further in “Owning the Implementation of New Customers”, particular responsibilities include:

  • Documenting key steps or milestones during a customer’s first 30/90 days (and maybe thereafter). 
  • Capturing and designing the conversation flows. 
  • Building conversations according to customer requirements. 
  • Building chatbots in Ambit technologies. 
  • User testing and analysis. 
  • Supporting and enabling customers to use Ambit’s platform. 
  • Implementation scripting and development. 
  • Integration development. 
  • Documentation of workflows and interaction requirements.


Role Specific Competencies


Credentials, Experience, and Skills

  • Preferably 3 Years of professional experience in Customer Success roles. 
  • Knowledge of Customer Service practices. 
  • Tertiary qualified. 
  • Experience in a SaaS or technology business essential. 
  • Operational skills and experience in relevant systems and software packages, including CRM and support management. 
  • Technical aptitude and ability to learn software programs.

External/Internal Interface

  • Demonstrated ability to interface with people at all levels.
  • Written and verbal communication skills relevant to the position.
  • Job involves contact both internal and external to the company requiring an enthusiastic, pleasant, helpful, personable and professional manner and tact.


Special Requirements

It is important to stress that Ambit is a reasonably new business. This role requires a roll-up-your-sleeves-and-start-it attitude to execution. Initiative is vital. The job description is always only a guide because things will change. 

  • Learning agility is vital. The role requires someone who loves to learn new things and learn quickly. 
  • Collaboration is necessary - given the intimate nature of Ambit and the necessary interaction between all its personnel, teamwork plays an important part. 
  • You need to be a self-starter, enjoy challenges, thinking outside the square with any eye for detail - you sweat the small and big stuff for Customers. 
  • You need to be happy and comfortable in engaging with our Customers


Performance Measurements

Performance is king at Ambit. You are here to make a difference. Measures will include:

  • Feedback from peers and associates as applicable, including our Board.
  • Feedback from customers.
  • Various Customer Success metrics with an emphasis on retention and retention $, engagement, and satisfaction.

 

** This role is only open to New Zealand residents. Overseas applications will not be considered.

 

Product Owner

What you'll be doing

Some of the key things you'll be doing as a Product Owner at Ambit include:

  • Contribute to the development, maintenance & prioritisation of the Product Roadmap using data-driven insights.

  • Investigate and validate new or planned feature ideas with Clients, partners, and internal stakeholders.

  • Research & help explore and evaluate potential opportunities to form technology and product partnerships that fulfil our vision and strategy

  • Understand and be able to clearly communicate the competitive landscape, how we rank against the market, identify gaps and competitive opportunities, and feed this information into Roadmap planning

  • Put the Customer at the forefront of everything you do.  Understand customer problems and needs by putting yourself in their shoes, and be able to clearly communicate this and guide internal teams to solve them

  • Continuously collaborating with internal and external stakeholders to clearly understand and define Client needs & requirements, and ensure there is a ready and prioritised pipeline of work for the Engineering team 

  • Manage & run agile ceremonies from Product & Tech discovery workshops, through to daily stand-ups 

  • Build strong relationships with the Engineering team and work with individual team members to ensure the most appropriate allocation of workload and successful achievement of sprint goals

  • Work closely with our Customer Success team to provide recommendations and advice for customer projects including how to engage our customers effectively on product direction.

  • Communicate to the wider team, new and changed functionality and the value these bring to our Clients, their customers, Partners and Ambit as a company

 

What are we looking for in you as a person?

To succeed in this role you'll need to be:

  • A kind values-driven person who believes in building respectful relationships with the people they work with.

  • A team player - teamwork is vital given the intimate nature of Ambit. We’re looking for someone who enjoys working and collaborating as part of a team, and can adapt from technical to Sales & Marketing discussions

  • Someone who gets excited about challenges, possibilities, new ideas and opportunities - we’re looking for someone who wants to get actively involved in helping to improve our product and systems.

  • Someone who has a genuine understanding of why customers are important.

  • A “Make it happen” person.

  • Someone that is not afraid to challenge, be curious & creative, and who will help maintain the passionate and innovative culture of Ambit

 

What product skills are we looking for?

Ideally, we're looking for someone who has a combination of the following:

  • Two or more years of Product ownership, Business analysis, or similar experience.

  • A toolbox of techniques to identify product requirements - for example, design-thinking, ideation sessions, mockups, prototyping, build-measure-learn loops, rapid experimentation, user interviews etc.

  • Proven experience in creating and communicating lean product requirements with engineering and marketing teams

  • Knowledge of JIRA / an equivalent workflow management tool.

  • Experience with SaaS and/or PaaS products would be an added bonus

  • A real knack for getting to grips with software tools and platforms and becoming a power user.

  • A solid understanding of and appreciation for software delivery practices and processes ("agile" with a little "a", lean and pragmatic).

  • The ability to clearly articulate product requirements and prioritise enhancement requests.

  • Attention to detail and good problem-solving skills.

  • Excellent written and verbal communication.

  • Experience in managing or contributing to and reporting on a product roadmap to a leadership team.

  • A proven track record of developing strong relationships with Technical and business teams.

  • Experience in carrying out user research to determine new opportunities and evaluate existing features.

  • Experience in defining and measuring SaaS product success - for example using SaaS telemetry data to identify improvements and measure success of new capabilities

 

What qualifications are we looking for?

We emphasise experience and knowledge over qualifications but it would be great if you had a university qualification or similar. 

 

Product Marketing Manager

The Role

Ambit is hiring! We’re on the hunt for an exceptional Product Marketing Manager with the proven ability to develop and execute go-to-market strategies for SaaS-based products in target verticals.

To be considered you’ll need at least 3 - 5 years of experience in a similar Product Marketing related role inside a tech/software company operating globally.

You’ll likely have built or led a Product Marketing function using industry best practice techniques and be an expert in communicating a product’s vision to a target market. You’ll also have mastered the elusive art of aligning sales, marketing, product and customer success teams on product go-to-market.



What's in it for you?

The role includes responsibility for developing strategies and plans to communicate our product’s value to the target market and executing them to achieve our growth targets and drive customer loyalty.

To succeed, you’ll need to develop a deep understanding of the needs of customers and be able to position and package the features and benefits of Ambit’s technology brilliantly.


What you'll be doing

You’ll be responsible for creating insightful content, collateral and tools to assist with our account-based experience strategy, sales enablement, user onboarding and customer retention as well as delivering business outcomes.

You’ll be a hard-working marketer who loves rolling up your sleeves and get things done.

This role reports to the Chief Marketing Officer and is waiting for a self-starter who can work well collaboratively, deliver on promises, prioritise assignments and manage multiple tasks simultaneously.

You’ll be in for a great ride as part of an ambitious team.



At Ambit, we live by our values. We strive for the Next Level, while we Make it Happen and always remember to Be Real, Be Kind.

If you’re keen to join our team, please apply with a covering letter explaining what you can bring to the role. This role is managed by our recruitment partner Bob Walker at JOYN. 

 

** This role is only open to New Zealand residents. Overseas applications will not be considered.

 

Customer Service Specialist

Overview of the Role

Reports to: Head of Customer Success, Chris Thomas

Hours of work: Full-time

Ambit succeeds when our customers succeed, that customer success underpins everything we do. We are looking for another wonderful person with a real can-do attitude, to join our growing Customer Success Team in Auckland – someone who will relish the chance to deliver on our customers’ goals from their journey with Ambit.



Key Responsibilities

Deliver on Customer Success Activities & Outcomes

    • Contribute to the implementation of new customers. 

    • Ensure onboarding and adoption creates incremental value. 

    • Influence future customer lifetime value through higher product adoption, customer satisfaction, and overall health scores. 

    • Assist in new business growth through greater advocacy and reference-ability. 

    • Support the design of conversational models, if need be, and deliver value-add training to customers. 

    • As agreed with the greater team, attend regular customer meetings to further develop the relationship and the customer experience. 

    • Manage customer feedback, including contributing to the development and fostering of a customer community. 
    • Strict adherence to policies on support. 

    • Delivering relevant analysis and reporting and the underlying information pertaining to customers' use, engagement, and experience, to the company. 

    • Assisting in the scoping, assessing, and implementing any tools to help the CS Team. 

    • Being a Subject Matter Expert across Ambit products

    • Assist in the establishment of policies and practices that the entire company can adhere to so all customers receive the same quality of service.



Particular responsibilities include:

  • Documenting key steps or milestones during a customer’s first 30/90 days (and thereafter).

  • Capturing and designing the conversation flows.

  • Building conversations according to customer requirements.

  • Building chatbots on Ambit platform.

  • Testing and analysis.

  • Supporting and enabling customers to use Ambit’s platform.

  • Implementation scripting.

  • Documentation of workflows and interaction requirements.


Role Specific Competencies

Credentials, Experience, & Skills

  • Preferably 3 Years of professional experience in Customer Service roles - Especially SaaS

  • Knowledge of Customer Service practices.

  • Operational skills and experience in relevant systems and software packages, including CRM and support management.

  • Technical aptitude and ability to learn software programs.

 

External/Internal Interface

  • Demonstrated ability to interface with people at all levels.

  • Written and verbal communication skills relevant to the position.

  • Job involves contact both internal and external to the company requiring an enthusiastic, pleasant, helpful, personable and professional manner and tact.

 

Special Requirements

Ambit is a startup business. This role requires a roll-up-your-sleeves-and-start-it attitude to execution. Initiative is vital. The job description is always only a guide because things will change. 

  • Learning agility is vital. The role requires someone who loves to learn new things and learn quickly.

  • Collaboration is essential - given the intimate nature of Ambit and the necessary interaction between all its personnel, teamwork plays an important part.

  • You are a self-starter, self-manager, enjoy challenges, think outside the square with any eye for detail - you sweat the small and big stuff for Customers.

  • You need to love engaging with our Customers

 

**** This role is only open to New Zealand residents. As it is an in-person client face-to-face role, we are unable to consider overseas applications.

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