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Ambit

About

Chatbot development platform

Ambit is a conversational AI platform that allows businesses to design smart chatbots and digital employees to automate customer service at scale.

Location
Auckland
Website
Visit website 
Founded
2017
Employees
11-50
Industry
Artificial Intelligence
Funding stage
Seed

Careers

Available roles

The Matchstiq Top 50

Matchstiq's take on Ambit

Ambit's mission is to Empower businesses to have customer conversations that matter.

The Market Opportunity Ahead for Ambit

Ambit is an artificial intelligence company that specialises in replicating human conversation using machine AI, designed to simulate conversations with human users. With a core focus on Retail, Utilities, Telco and Financial services, the market opportunity is large and expanding.

Diversity and Inclusion at Ambit

Diversity and inclusion is something that is discussed regularly at Ambit. As a language company, they have a drive for finding team members who bring language skills, which also helps bring a wide range of diverse thinking into the business.

They lay claim to having over 10 languages represented on the team of 20. In regards to the D&I initiatives underway, Ambit's response was" "It's part of every hiring discussion: What can we do to get candidates and team who expand and challenge us? You never 'solve' it, you always keep asking: "How can we do better?". We are always learning and listening".

 

UX Designer

Overview of the role

Reports to: Head of Product or as designated by CEO
Hours of work: Full-time, 40 hours each working week.

We are seeking a key role to extend our awesome Ambit Team. 

We want digital conversations to be engaging, fluid and solve chatters enquiries for our customers. The process to design these conversations needs to be likewise.

As a UX Designer, you care about how chatters & conversion designers engage with and derive value from an Ambit-powered bot.

You also care about what other stakeholders, like executive sponsors, want from digital conversations, even if they’re not logging in to the Ambit Platform. You care about the experience chatters and customers have throughout their interaction with Ambit, not just while logged in to the Ambit SaaS Platform.  

You love to be involved, to ideate, explore, immerse, prototype, define and test activities. Your interests likely include technology, people, psychology, customer experience, visual and interaction design. This role suits someone who thrives on variety in their work, has broad interests, including graphic design and user experience and who is pragmatic.


Key Responsibilities
  • Design User Interfaces and Interactions.
  • Conduct User Research.
  • Contribute to Product Requirements.
  • Graphic Design.

Credentials, Experience, and Skills
  • Ability to use tools and techniques for user-interface design, including mockups, prototypes.
  • Ability to use tools and techniques for graphic design, including layout and style.
  • Experience in methods and frameworks such as Design Thinking, Design Sprints, Lean, agile, etc.
  • SaaS experience is great but not essential.
  • Knowledge of tools such as PhotoShop, Zeplin, Stickies, Trello, Jira, Miro etc.
 

Lead Engineer

Reports to: Head of Engineering (or designate)
Hours of work: Full-time


Overview of Role

Ambit is hiring! We’re looking for a Tech Lead (or a Lead Engineer or Principal Engineer) to join our Engineering team.

Our mission in Engineering is to be the tech experts that support the success of our customers. We do this by adding lots of cool stuff to our product, supporting customer projects and implementations and ensuring the ongoing stability, scalability and security of our product and systems.

This is an awesome opportunity to join a growing team where you’ll help guide and lead our Engineering team to help us deliver our product roadmap (it’s full of fun and exciting feature work), grow the team, help manage our development standards, coach and mentor the team and ensure that we’re tackling technical debt in a sustainable way.

The other awesome thing with this role - it’s a lead role, but you’ll still be very hands on coding (so you’ll also get to work on all the cool stuff)! 

If you’re an experienced Senior Full Stack Engineer looking to make the next move in your career, come and chat to us about this awesome opportunity.


What's in it for you?

You’ll get to work on bleeding edge features that will be technically challenging, rewarding and exciting.

We don’t believe in micromanagement - we believe in empowering our Engineering team to collaborate and be the tech experts. You’ll be a tech expert at Ambit and you’ll have the opportunity to step up, own solutions and help improve our development practices and the technologies that we use.

We have a culture of innovation and exploring ideas to make our product even more awesome.

There’s also the standard cool stuff like a central Auckland office, flexible working hours and home office, fresh fruit, ice cream Wednesday, fortnightly company breakfasts, company events, having your birthday off, a wellness bonus and a phone plan subsidy.


What you'll be doing

This is a critical role at Ambit where you will be responsible for providing technical leadership to our Engineering team (and the wider organisation) to help us deliver amazing customer experiences.

This is a diverse and rewarding role and you’ll be actively involved in:

  • Designing and building a best-in-class web experience for designers and operators of conversational user experiences for chatbots
  • Writing and delivering features in our roadmap and ensuring the scalability and stability of our platform
  • Providing technical guidance to the Engineering team and helping them to grow their skills and develop their careers
  • Motivating and supporting the Engineering team to achieve their sprint and development goals
  • Building a positive and collaborative culture of continuous improvement and learning from mistakes
  • Helping to facilitate team development, including retrospectives, development processes, inter communication, collaboration and enabling innovation
  • Helping to plan our product roadmap by providing technical input and guidance as well as feedback and input on priorities
  • Helping to balance priorities to ensure the team is working on the right thing at the right time
  • Helping to implement and maintain a sustainable strategy for tackling technical debt alongside product development
  • Leading the evaluation and selection of new tools and technologies and carrying out Proof of Concepts to explore and test new ideas
  • Taking the lead in providing feedback, advice and recommendations on our codebase, development, QA practices and technology choices
  • Working with our Customer Success team to provide recommendations and advice for customer projects
  • Leading technical design discussions and strategies with the wider Engineering team

You’ll be the technical expert that the team looks to and the technical role model for the team!

 

What technical skills are we looking for?

To be successful in this role you’ll need to be experienced in the following technologies:

  • Javascript / Typescript
  • NodeJS
  • ReactJS and Redux
  • Scripting languages (such as Bash, Python etc)
  • Mongo

It would also be great if you had the following skills and experience (these aren't critical though):

  • PostgreSQL
  • Docker
  • Jenkins
  • JIRA
  • AWS (e.g. VPC, EC2, Security Groups, IAM, ECS, CodeDeploy, CloudFront, S3 etc)
  • Experience in setting up and managing test automation frameworks
  • Setting up and managing CI/CD pipelines and tooling

What are we looking for in you as a person?

To succeed in this role you’ll need to be:

  • A kind person who believes in building respectful relationships with the people they work with
  • A team player - teamwork is vital given the intimate nature of Ambit. We’re looking for someone who enjoys working and collaborating as part of a team
  • Someone who gets excited about challenges, possibilities, new ideas and opportunities - we’re looking for someone who wants to get actively involved in helping to improve our product and systems
  • Someone who has a genuine understanding of why customers are important
  • This isn’t a core part of the role, but you may be required to get involved in technical discussions with customers - it’s important that you are comfortable talking to customers and our technical partners

 

** This role is only open to New Zealand residents. Overseas applications will not be considered.

 

Full Stack Engineer

Reports to: Head of Engineering (or designate)
Hours of work: Full-time


Overview of Role

Ambit is hiring! We’re looking for an experienced Full Stack Javascript / Typescript Engineer to join our Engineering team.

Our mission in Engineering is to be the tech experts that support the success of our customers. We do this by adding lots of cool stuff to our product, supporting customer projects and implementations and ensuring the ongoing stability, scalability and security of our product and systems.

This is an awesome opportunity to join a growing team where you’ll be working with the Engineering team (and the wider organisation) to help us deliver amazing customer experiences. We have a roadmap and it’s full of exciting features for you to work on.


What's in it for you?

You’ll get to work on bleeding edge features that will be technically challenging, rewarding and exciting.

We don’t believe in micromanagement - we believe in empowering our Engineering team to collaborate and be the tech experts. You’ll be a tech expert at Ambit and you’ll have the opportunity to step up, own solutions and help improve our development practices and the technologies that we use.

We have a culture of innovation and exploring ideas to make our product even more awesome.

There’s also the standard cool stuff like a central Auckland office, flexible working hours and home office, fresh fruit, ice cream Wednesday, fortnightly company breakfasts, company events, having your birthday off, a wellness bonus and a phone plan subsidy.


What you'll be doing

This is a diverse and rewarding role and you’ll also be actively involved in:

  • Designing and building a best-in-class web experience for designers and operators of conversational user experiences for chatbots.
  • Leading the evaluation and selection of front end tools and technologies.
  • Finding novel technical solutions for bleeding-edge UX challenges.
  • Writing and delivering features in our roadmap.
  • Carrying out Proof of Concepts to explore and test new ideas.
  • Providing training and support to other Engineers around key technologies, patterns and best practices.
  • Providing feedback, advice and recommendations on our codebase, development and QA practices and technology choices.
  • Provide feedback and recommendations on our technical strategy.
  • Working with our Customer Success team to provide recommendations and advice for customer projects.
  • Helping to evaluate new technology alternatives and vendor products / services.
  • Working with the team to troubleshoot and resolve bugs and issues.
  • Writing and maintaining automated tests.
  • Propose and implement strategies to eliminate and mitigate risks in our development practices.
  • Create and contribute to technical design discussions and strategies with the wider Engineering team.

 

What technical skills are we looking for?

To be successful in this role you’ll need to be experienced in the following technologies:

  • Javascript / Typescript
  • NodeJS
  • ReactJS and Redux
  • Scripting languages (such as Bash, Python etc)
  • Mongo

It would also be great if you had the following skills and experience (these aren't critical though):

  • PostgreSQL
  • Docker
  • Jenkins
  • JIRA
  • AWS (e.g. VPC, EC2, Security Groups, IAM, ECS, CodeDeploy, CloudFront, S3 etc)
  • Experience in setting up and managing test automation frameworks
  • Setting up and managing CI/CD pipelines and tooling

What are we looking for in you as a person?

To succeed in this role you’ll need to be:

  • A kind person who believes in building respectful relationships with the people they work with.
  • A team player - teamwork is vital given the intimate nature of Ambit. This is a highly collaborative role and we firmly believe that when we all work closely together, we help our customers to succeed.
  • Someone who gets excited about challenges, possibilities, new ideas and opportunities - we’re looking for someone who wants to get actively involved in helping to improve our product and systems.
  • Someone who has a genuine understanding of why customers are important.

 

** This role is only open to New Zealand residents. Overseas applications will not be considered.

 

Business Development Manager

Overview of the Role

Reports to: Head of Sales (to be appointed) or CEO.
Hours of work: Full-time.

Ambit is hiring! We are looking for a sales hunter to join our growing team.  Do you have experience in B2B solution sales, a great professional network of trusted connections, and the drive to make it happen?  Then you should read on.

We are looking for an experienced B2B salesperson with at least 5 years of business development experience, a proven track record of success, a good understanding of the sales process, and able to contribute with new ideas on how we can continue our growth success.

Have you worked with or within large retail, utilities, or financial services industries?  That’s our target market and experience with any of these industries is a plus. You don’t need to have software experience to be a great fit for this role.

We feed you leads through our marketing activities, events, and referrals from existing customers.  But if finding your own leads sounds daunting, then this may not be the role for you.

 

What you'll be doing

  • Your opportunities will come from a combination of marketing leads, your own lead generation activities, and leads generated from events and Ambit’s profile.
  • You will be expected to manage the full sales cycle, from qualifying through to contract signing and handing over to our amazing Customer Success Team.
  • You’ll know the sales process like the back of your hand, and be able to apply good discipline and process to ensure your success.
  • Your B2B experience has been at a senior leader/GM/C-Suite level and you know how to navigate your way around large organisations.
  • You’ll be a dab hand at throwing together a professional presentation and pitching like a star.
  • Your network will be top quality, you’ve sold to these people before, and they trust you.

 

What sales skills are we looking for?

  • Over 5 years of B2B Business Development experience
  • SaaS/Software experience is a plus, but not essential for the right person
  • A strong understanding of the sales process
  • Good sales admin discipline - pipeline management, CRM records, follow-ups, etc.
  • Excellent written and verbal communication skills
  • An expert at building and maintaining relationships
  • A network of trusted connections

 

Performance measurements

You are here to make a difference. Measures will include:

  • Meeting sales targets and objectives
  • Feedback from peers and associates as applicable, including our Board
  • Feedback from customers.

 

What are we looking for in you as a person?

To succeed in this role you'll need to be:

  • A kind values-driven person who believes in building respectful relationships with the people they work with
  • A team player - teamwork is vital given the intimate nature of Ambit. We’re looking for someone who enjoys working and collaborating as part of a team
  • Someone who gets excited about challenges, possibilities, new ideas and opportunities. We are looking for someone who wants to get actively involved in helping to improve our product and systems
  • Someone who has a genuine understanding of why customers are so important
  • A “make it happen” person.
  • Someone with a lot of curiosity!

This is not your ordinary opportunity - this is a platform for an extraordinary career experience!

 

** This role is only open to New Zealand residents. Overseas applications will not be considered.

 

Marketing Internship

Overview of the Role

Reports to: Product Marketing Manager or as designated by CEO
Hours of work: To be discussed

Ambit recognises that every intern needs to learn and grow, to gain the experience and soft skills needed to be successful in a fully fledged working environment, and that’s why we’re seeking a key internship role to extend our awesome Ambit Team.

Working at Ambit is fast-paced, results-driven and professional. There’s a positive energy that drives us, and a respectful, highly collaborative team culture. We believe in the “see one, do one, teach one” mentality which means taking responsibility for the tasks at hand, having an always learning approach, and checking in frequently to ensure we’re on the right track.

We very much live by our company values in everything we do:

  • Be real, be kind
  • Make it happen
  • Next level

Every day, we believe in the power of having the right conversation at the right time. The way we enable this is by leveraging humans when it counts – automated conversations at scale.

As a Marketing Intern, you care about how the market perceives Ambit, and want to learn how to market a SaaS product to customers using design thinking, inbound and direct marketing methodologies.

You love to be involved, ideate, create, explore, immerse, define and test activities. Most of all, you like to make things happen and take things to the next level!

This role suits someone who thrives on variety in their work, has broad interests and is enthusiastic to pick anything up and run with it: From building landing pages with animated gifs, to writing content, and helping out with events.

Key Responsibilities
  • Content and collateral creation
  • Web page optimisation
  • Event organisation (Virtual & In-person)
  • Database upkeep
  • Team culture activities

Credentials, Experience, and Skills
  • Ability to use tools and techniques to create visuals, write copy and organise marketing related activities
  • Ability to organise events
  • Confident and good phone manner
  • Time management skills
  • Able to receive feedback and learn from it
  • Ability to work from briefs
  • Ability to follow through on tasks, and work through challenges
  • Good working knowledge of marketing practices
  • Be in the final year of a Marketing degree or equivalent
  • Experience working as part of a team
  • Didactic learning style
  • Inclusive working style
  • Curious


** This role is only open to New Zealand residents. Overseas applications will not be considered.

 

Lead Gen & Automation Marketer

Overview of the Role

Reports to: Head of Product Marketing or as designated by CEO
Hours of work: To be discussed

We are looking for an outstanding lead gen and automation marketer to join our next-level marketing team.

If you’re an analytical, revenue-centric marketer with seasoned skills in inbound and outbound lead generation who can automate marketing systems in your sleep, then this is the position for you.

Working at Ambit is fast-paced, results-driven and professional. There’s a positive energy that drives us, and a respectful, highly collaborative team culture. We believe in the “see one, do one, teach one” mentality which means taking responsibility for the tasks at hand, having an always-learning approach, and checking in frequently to ensure we’re on the right track.

We very much live by our company values in everything we do:

  • Be real, be kind
  • Make it happen
  • Next level

Every day, we believe in the power of having the right conversation at the right time. The way we enable this is by leveraging humans when it counts – automated conversations at scale.

Ultimately, you should be able to generate and manage the end-to-end lead process, creatively and strategically streamline processes, automate manual workflows, and set up measurement tools that generate actionable insight.


Key Responsibilities
  • Automation and CRM Management
  • Email marketing campaigns
  • End-to-end lead management
  • Search, Display, and Social Advertising
  • Brand monitoring & social listening
  • Competitive Intel
  • Personas
  • Website Management
  • Playbooks

Credentials, Experience, and Skills
  • Understand our needs/problems that automation solves for Ambit, and implement solutions using various software and marketing strategies
  • Generate, nurture, score, and pre-qualify leads to streamline the sales process
  • Ability to discern between interest and intent of prospects
  • Conduct market research and build real data personas based on existing customers and their journeys
  • Collaborate with sales and marketing to build programs that support sales enablement
  • Create, format, and deliver reports to management on a regular basis
  • Be proficient in Inbound and Outbound Marketing strategy
  • Good cold calling phone manner
  • Proficient in email marketing
  • Expert level in SEO, keyword research & strategy
  • Ability to set up brand monitoring, competitive intel, and social listening
  • Ability to create dashboards in Data Studio, and Google applications
  • Develop a deep understanding of customers, products, and the buyer’s journey
  • Work closely with other departments to build cross-functional cohesion
  • Ability to set up, create and optimise digital advertising campaigns

Other
  • Self-motivated
  • Able to work independently with little oversight
  • Outstanding organizational skills
  • Strong written & verbal communication
  • Always learning
  • Curious & creative
  • Next level initiator


** This role is only open to New Zealand residents. Overseas applications will not be considered.

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