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AskNicely

About

Real-time customer feedback

AskNicely's mission is to help businesses drive customer happiness by collecting feedback directly after an experience (based on the NPS framework) and enabling people to take action immediately.

Thousands of businesses around the globe use AskNicely to improve their customer experience and drive customer retention, revenue expansion and referrals.

Location
Auckland
Website
Visit website 
Founded
2014
Employees
11-50
Industry
Customer Experience
Funding stage
Series B

Culture

Our space

Careers

Available roles

The Matchstiq Top 50

Matchstiq's take on AskNicely

AskNicely's mission is to make every customer experience awesome. 

The Market Opportunity Ahead for AskNicely

With over 80% of the world's working population in frontline roles, how those people interact with customers can have major implications on the success of that businesses. AskNicely are pioneering a new category of software in customer experience, that helps coach, motivate and reward frontline workers to deliver an excellent customer experience. Their two largest markets are the US and Canada and they continue to grow their footprint quickly.

Diversity and Inclusion at AskNicely

AskNicely have developed policies around parental leave as well as offer flexible working hours. They have a commitment to creating work opportunities and experiences for underrepresented and underestimated youth. 

Get your start

Opportunities

Working with us

Values

  • Responsive

    Now is always a right answer. We deliver fast results. And we remain hungry for more.

  • Personal

    It's only about people. Not software. We are proud to put our personality on splay and show character in our software.

  • Curious

    We don’t have all the answers. We're seekers of the truth, and how, we'll evolve over time.

  • Simple

    Never completed, never too smart, we keep it simple. And humble. There are no egos here.

 
 

Senior Software Engineer (PHP, MySQL)

AskNicely is a fast growing, funded SaaS startup - built (literally) on customer happiness. Check out our reviews on G2 Crowd. We are seeking diverse applicants for a software developer role. Degrees and formal qualifications are nice to have, but relevant experience is more important.

Helping businesses grow faster by improving their customer experience is our mission and the key to our success. We are moving at a fast pace to deliver the world's most loved Net Promoter Score software to a global market and are looking for an enthusiastic software developer who enjoys being part of the solution for a range of customers.

You’ll be familiar with SaaS web apps or mobile apps, know how to talk to customers, and be comfortable prototyping and building production code. We’re using PHP, MySQL, Symfony Framework, Vue, Typescript, and we love Macs, Vagrant, Git, and PHPStorm. We have great DevOps practices with full CI/CD. If you haven’t used these exact frameworks but have experience in similar tech, please apply.

As a Senior Software Engineer you will be comfortable with taking the lead on projects, ensuring the other team members have clear direction and understanding of what matters, You will want to mentor other members on the engineering team to help them develop and grow their skills.

Requirements

Skills/Experience:

  • Proven experience with CSS pre-processors, Git workflows, Storybook, TypeScript and HTML5
  • Experience working with JavaScript frameworks or libraries like Vue and Vuex
  • Experience consuming RESTful APIs asynchronously
  • Experience with Symfony PHP & MySQL
  • Experience developing hybrid mobile apps using Capacitor

The team we’re building will have people who are:

  • Diverse in race, gender, and background
  • Diverse in skills: initially generalists and later specialists
  • As able to effectively share ideas as receive those of others
  • As able to support as to challenge
  • Supporting the successful testing and deployment of their software, not merely coding and throwing over the wall
  • Understanding that people are the most important part of technology

Benefits

  • "Purple" benefits including: Nice Days, Professional Development Assistance, and we shout lunch on Thursdays!
  • Employer match on Kiwi Saver
  • Paid time off and flexible work environment

If, like us, you put a lot of value in culture, lifestyle and opportunity as well as benefits, you'll like what's on offer here (watch this).

Cultural Pillars

Lot’s of people ask about the culture at AskNicely. There are three non-negotiables to what we call “living in the purple”:

  • Be NICE: We believe a great business can be built by nice people that are nice to each other.
  • Play to WIN: Bring your "A" game. We have high standards but favor speed over perfection.
  • Love your FEEDBACK: Get feedback to improve your game and give feedback generously to help others improve theirs.

Core Values

We behave as defined by our core values.

  • SIMPLE: Never complicated, never too smart, we keep it simple. And humble. There are no egos here.
  • PERSONAL: It's only about people, not software. We are proud to put our personality on display and show character in our software.
  • CURIOUS: We don't have all the answers. We're seekers of the truth and how we'll evolve over time.
  • RESPONSIVE: Now is always the best time. We deliver fast results. And we remain hungry for more.

Be You

The core essence of AskNicely is "appreciation". It's what we stand for and a key principle that guides what we do each day. We appreciate different backgrounds, different contributions, different points of view and, most importantly, each other. It's how we win, together. We check our egos at the door and approach our work with curiosity, because we don't have all the answers and we learn fastest together, celebrating our wins along the way.

 

Software Engineer (PHP, MySQL)

AskNicely is a fast growing, funded SaaS startup - built (literally) on customer happiness. Check out our reviews on G2 Crowd. We are seeking diverse applicants for a software developer role. Degrees and formal qualifications are nice to have, but relevant experience is more important.

Helping businesses grow faster by improving their customer experience is our mission and the key to our success. We are moving at a fast pace to deliver the world's most loved Net Promoter Score software to a global market and are looking for an enthusiastic software developer who enjoys being part of the solution for a range of customers.

You’ll be familiar with SaaS web apps or mobile apps, know how to talk to customers, and be comfortable prototyping and building production code. We’re using PHP, MySQL, Symfony Framework, Vue, Typescript, and we love Macs, Vagrant, Git, and PHPStorm. We have great DevOps practices with full CI/CD. If you haven’t used these exact frameworks but have experience in similar tech, please apply.

As a Software Engineer you will be comfortable with writing and modifying code to fix shortcomings and add functionality of our AskNicely app. You should be able to make code clear and understandable, use appropriately third-party tools and libraries and collaborating with other team members.

Benefits

  • "Purple" benefits including: Nice Days, Professional Development Assistance, and we shout lunch on Thursdays!
  • Employer match on Kiwi Saver
  • Paid time off and flexible work environment

If, like us, you put a lot of value in culture, lifestyle and opportunity as well as benefits, you'll like what's on offer here (watch this).

Cultural Pillars

Lot’s of people ask about the culture at AskNicely. There are three non-negotiables to what we call “living in the purple”:

  • Be NICE: We believe a great business can be built by nice people that are nice to each other.
  • Play to WIN: Bring your "A" game. We have high standards but favor speed over perfection.
  • Love your FEEDBACK: Get feedback to improve your game and give feedback generously to help others improve theirs.

Core Values

We behave as defined by our core values.

  • SIMPLE: Never complicated, never too smart, we keep it simple. And humble. There are no egos here.
  • PERSONAL: It's only about people, not software. We are proud to put our personality on display and show character in our software.
  • CURIOUS: We don't have all the answers. We're seekers of the truth and how we'll evolve over time.
  • RESPONSIVE: Now is always the best time. We deliver fast results. And we remain hungry for more.

Be You

The core essence of AskNicely is "appreciation". It's what we stand for and a key principle that guides what we do each day. We appreciate different backgrounds, different contributions, different points of view and, most importantly, each other. It's how we win, together. We check our egos at the door and approach our work with curiosity, because we don't have all the answers and we learn fastest together, celebrating our wins along the way.

 

Senior Product Manager

AskNicely is a fast growing, funded SaaS startup - built (literally) on customer happiness. Check out our reviews on G2 Crowd. We are seeking diverse applicants for a Senior Product Manager role. Degrees and formal qualifications are nice to have, but relevant experience is more important.

Helping businesses grow faster by improving their customer experience is our mission and the key to our success. We are moving at a fast pace to deliver the world's most loved Net Promoter Score software to a global market and are looking for an enthusiastic Product Manager who enjoys being part of the solution for a range of customers.

The Senior Product Manager serves as a “player-coach” to help the Product and Design teams drive outcomes, shape solutions, and deliver exceptional user experiences. You’ll use your knowledge of product trends to develop new methods and approaches that drive the success of our teams and our customers. Together with engineering, you’ll raise the bar on product development to create an efficient product machine that focuses on business outcomes, rapidly experiments, and delivers exceptional experiences to our users.

Requirements

  • Look to the future - promote a culture of innovation through continuous discovery and deep empathy for our users and their evolving needs.
  • Mentor and guide others on the product team to promote a product-led mindset.
  • Partner with design and key stakeholders to realize the ideal user experience based on our product vision and strategy
  • Serve as product evangelist – willing and eager to share strategy, context, value, and product knowledge across the organization.
  • Own the entire product lifecycle from discovery to launch.
  • Obsess over the opportunities and problem spaces through interviewing, whiteboarding, and asking “why”.
  • Work closely with Design to map ideal user experiences. Continuously iterate towards these ideals to drive key outcomes for AskNicely.
  • Create effective positioning documents based on a deep understanding of the benefits to the market and our customers that serve as a guiding light for story creation, development, and launch
  • Proactively track and use data that informs and directs the success of the product. Recommend & influence product-wide success metrics.
  • Drive cross-team product launches that positively impact user adoption and engagement and achieve business objectives

Benefits

  • "Purple" benefits including: Nice Days, fully stocked kitchen, and we shout lunch on Thursdays!
  • Dedicated Professional Development budget
  • Paid time off and flexible work environment

If, like us, you put a lot of value in culture, lifestyle and opportunity as well as benefits, you'll like what's on offer here (watch this).

Cultural Pillars

Lot’s of people ask about the culture at AskNicely. There are three non-negotiables to what we call “living in the purple”:

  • Be NICE: We believe a great business can be built by nice people that are nice to each other.
  • Play to WIN: Bring your "A" game. We have high standards but favor speed over perfection.
  • Love your FEEDBACK: Get feedback to improve your game and give feedback generously to help others improve theirs.

Core Values

We behave as defined by our core values.

  • SIMPLE: Never complicated, never too smart, we keep it simple. And humble. There are no egos here.
  • PERSONAL: It's only about people, not software. We are proud to put our personality on display and show character in our software.
  • CURIOUS: We don't have all the answers. We're seekers of the truth and how we'll evolve over time.
  • RESPONSIVE: Now is always the best time. We deliver fast results. And we remain hungry for more.

Be You

The core essence of AskNicely is "appreciation". It's what we stand for and a key principle that guides what we do each day. We appreciate different backgrounds, different contributions, different points of view and, most importantly, each other. It's how we win, together. We check our egos at the door and approach our work with curiosity, because we don't have all the answers and we learn fastest together, celebrating our wins along the way.

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