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Hnry

About

Disrupting the traditional world of accounting and taxes for self-employed Kiwis

Hnry is the all-in-one service that takes care of all tax and financial admin for self-employed contractors, freelancers, and tradies. Whenever you get paid, Hnry automatically calculates, deducts, and pays ALL of your taxes - so you never have to think about tax again!

 

Location
Wellington
Website
Visit website 
Founded
2017
Employees
11-50
Industry
SaaS
Funding stage
Seed

Culture

Our space

Careers

Available roles

The Matchstiq Top 50

Matchstiq's take on Hnry

Hnry's mission is to take the hassle out of being a self-employed individual by taking care of all the financial admin.

The Market Opportunity Ahead for Hnry

The rise of the gig-economy globally, has seen an ever increasing need to support people that are self-employed. Hnry is an all-in-one service that takes care of all the financial admin for contractors, freelancers, sole traders - allowing them to focus on getting the job done, rather than worrying about tax and compliance. Hnry provides a cutting edge, automated, pay-as-you-go service, handling invoicing, expenses, payments, taxes and filings, charging just 1% of the self-employed income, with a cap.

Hnry's positions itself as Australasia's fastest-growing accountant and tax agency, with a steadily growing customer base and seemingly endless scope for growth. Hnry also works closely with recruitment agencies and labour hire organisations, providing a value-add to keep their contractors compliant, whilst also removing the risk of the agency providing tax advice to contractors.

Diversity and Inclusion at Hnry

"At Hnry, we hire for culture fit first - with our team including a diverse range of gender, cultures, and backgrounds. We believe that no person is their finished product and if you’re got a strong passion for learning and growth then you’re well suited to work at Hnry.  No idea is too big or too small; we encourage our staff to challenge themselves and experiment so they can continuously grow and develop their skills."

Working with us

Values

  • We're lifelong learners

    We’re all open to learning from others, and growing our skills. No-one is the finished product.

  • We win and lose as a team

    Whether they’re big or small wins, we celebrate all our wins as a team. There’s no room for lone rangers or egos at Hnry.

  • We're all grown-ups here

    We are all high-performing, self-sufficient individuals. We trust each other and respect each other's contributions.

  • We don't take ourselves too seriously

    We enjoy working together and we like to have fun as a team. We work hard and we go home on time.

  • We strive for fairness and we do the right thing

    We do what we do, because we like to help people. We get satisfaction from delighting our internal and external customers.

 

Customer Success Agent

Hnry are undergoing a period of rapid growth, and are looking to add to our current team to help deliver the best possible experience for our customers and partners. We’re looking for someone with a vibrant and fun personality to join our team, and help grow Hnry rapidly through NZ and beyond. This role provides a great opportunity to get first-hand experience of working in a fast-paced startup environment, alongside a highly motivated team, as well as the opportunity of becoming responsible for the overall Hnry customer experience.

Customers are at the heart of everything Hnry does. Reporting into the Customer Success Lead, the Customer Success Agent is responsible for developing customer relationships that promote retention and loyalty, working closely with customers to ensure they are engaged, excited and satisfied with the service they receive, as well as canvassing customers on areas where we could improve.

Your responsibilities will include:

  • Providing frontline support to customers, answering queries raised via web chat, email and phone
  • Setting customers up on Hnry, and managing customer data
  • Conducting follow-up calls with new customers and providing them with assistance as required
  • Managing customer feedback/engagement
  • Writing/maintaining online help articles
  • Conducting “Call Back” requests from potential customers to provide information about Hnry
  • Educating customers on the capabilities of Hnry so they are encouraged to continue using and promoting the service
  • Adhering to established customer support practices to ensure customers receive the same quality of service regardless of who they deal with
  • Providing feedback to technical staff and the wider team to optimise the customer experience based on customer interactions

How we work


  • We are a fast-moving, highly collaborative and motivated team, that is growing quickly
  • We have a relentless focus on the customer, and on delivering great experiences to ensure we maintain our high rate of customer referrals
  • We take a data-driven approach to everything we do, making decisions based on user behaviour - constantly tweaking and optimising to improve.
  • We follow agile practices, delivering improvements iteratively in small chunks. We track the impact of our work and measure ourselves based on delivering measurable contributions towards agreed targets.
  • We encourage experimentation - whether that's experimenting with new tools or techniques, or experimenting with new channels
  • We invest in our people, and provide opportunities for career growth and progression
  • We work hard and we finish on time, no crazy hours.

About you


You will:

  • Be a self-starter that takes initiative and seeks out ways to make things more efficient
  • Have the ability to thrive in a fast-paced and changing environment
  • Be a team player who is willing to muck in
  • Have strong verbal and written communication skills (good phone manner, spelling, grammar are critical)
  • Have fantastic interpersonal skills, and in particular a strong empathetic personality
  • Have a strong attention to detail, organisational skills and self-sufficiency
  • Be proficient in Google suite or other office software
  • Be financially literate with a rudimentary understanding of NZ Tax obligations for individuals
  • Have technical aptitude and the ability to learn software programs
  • Have NZ residency or a valid NZ work visa

Bonus points for the following:

  • Previous experience with customer service tools such as Intercom
  • Experience being self-employed (freelancing, contracting etc) in any industry/profession
  • Experience of working in a fast-paced, agile workplace
 

Intermediate / Senior Software Developer

You’ll play a key role as part of a growing engineering team, working to build a polished experience for our customers while also scaling the systems required to operate the business. You’ll be expected to take ownership of the development of new features, from concept through to release.

Your Responsibilities will include:

  • Engage with customer and all members of the business to actively identify problems and propose solutions
  • Following best practices in building robust and reliable software and encourage the same among colleagues
  • Take responsibility for the delivering functionality from concept through to production release and post-release maintenance
  • Produce work that meets the expected level of test coverage and improve test coverage across the existing codebase
  • Provide detailed code reviews to colleagues, sharing your knowledge and ensuring that standards are maintained
  • Design the architecture of new features and present this back to the team for feedback
  • Collaborate with and support other members of the wider Hnry team
  • Mentor and provide support to less senior developers on the team
  • Participate in the recruitment process (e.g. interviews) as requested

How we work


  • We follow agile practices, delivering improvements iteratively in small chunks. We track the impact of our work and measure ourselves on results, not the amount of code written.
  • We’re growing fast, and are focused on building a well designed, scalable & robust platform. In some areas of the work (e.g. payment processing) there is very little margin for error.
  • Our technology platform is built in Ruby on Rails, and we also use a bunch of AWS services (via Terraform), Postgres, Docker, and a little bit of React.
  • We have automated tests, continuous deployment, and release to production multiple times per day.
  • We review each others code, and set aside time for hacking on experimental features, refactoring and/or learning new things.
  • We work hard and finish on time, no crazy hours.

About you


You will:

  • Have at least two years experience building web applications using Ruby or a similar language
  • Have excellent communication and collaboration skills — we work together and succeed as a team
  • Be able to take complex problems, break them down, and build robust solutions
  • Have experience with automated testing
  • Be comfortable building back end systems that have no user interface
  • Enjoy discussions about software/product design and crafting solutions
  • Have NZ residency or a valid NZ work visa

Bonus points for the following:

  • Experience building distributed systems (e.g. Micro Services)
  • Experience building large scale systems
  • Experience being self-employed (freelancing, contracting etc) in any industry/profession
 

Front-end Developer

You will work within the engineering team collaborating with stakeholders, our marketing team and our internal and external designers, to deliver exciting experiences through the front end layer of our applications.

Your responsibilities will include:

  • Delivering front-end experiences using CSS/HTML
  • Assisting in the design and prototyping of new UI concepts and patterns, and turning those into code
  • Creating moments of delight for our customers, keeping them engaged with our platforms
  • Contributing to, maintaining, and documenting our UI pattern library
  • Producing clean, well structured code
  • Monitoring and improving front end performance of our app and site
  • Representing the customer in design decisions

How we work


  • We follow agile practices, delivering improvements iteratively in small chunks. We track the impact of our work and measure ourselves on results, not the amount of code written.
  • We’re growing fast, and are focused on building a well designed, scalable & robust platform. In some areas of the work (e.g. payment processing) there is very little margin for error.
  • Our technology platform is built in Ruby on Rails, and we also use a bunch of AWS services (via Terraform), Postgres, Docker, and a little bit of React.
  • We have automated tests, continuous deployment, and release to production multiple times per day.
  • We review each others code, and set aside time for hacking on experimental features, refactoring and/or learning new things.
  • We work hard and finish on time, no crazy hours.

About you


You will:

  • Have an advanced understanding of CSS & HTML
  • Have a strong understanding of Javascript and frameworks such as React
  • Have excellent communication and collaboration skills — we work together and succeed as a team
  • Be keenly aware of best practices and conventions (e.g. when should a button say cancel, when should it say back)
  • Be experienced in mobile first responsive design
  • Be familiar with agile workflows, source control and code review processes

Bonus points for the following:

  • Experience of wire-framing and prototyping tools such as Figma, Sketch, Adobe XD, taking ready made designs and turning them into code
  • Knowledge of Ruby or other backend programming languages
  • Experience with Jekyll
  • Experience being self-employed (freelancing, contracting etc) in any industry/profession

How to apply


Does this role sound like a good fit? Email a CV and/or a portfolio to jobs@hnry.co.nz.

 

Customer Finance Agent

Hnry are undergoing a period of rapid growth, and are looking to add to our current team to help deliver the best possible experience for our customers and partners. We’re looking for someone with a vibrant and fun personality to join our team, and help grow Hnry rapidly through NZ. This role provides a great opportunity to get first-hand experience of working in a fast-paced startup environment, alongside a highly motivated team, as well as the opportunity of becoming responsible for the overall Hnry customer experience.

Customers are at the heart of everything Hnry does. The Customer Finance Agent is responsible for supporting customers in meeting their tax obligations, working closely with government agencies on behalf of customers and ensuring that all customers feel confident that their financial affairs are all being taken care of.

Your responsibilities will include:

  • Working with IRD and ACC to resolve issues on behalf of our customers
  • Working with customers to support them in getting on top of any legacy financial issues they may have
  • Onboarding new customers including conducting AML/CFT checks
  • Working with our Partners to ensure customers are paid correctly
  • Reconciling transaction and payments data
  • Processing tax returns on behalf of customers
  • Providing second-line support to customers, answering tax technical queries escalated by the Customer Success team
  • Conducting follow-up calls with new customers and providing them with assistance as required
  • Writing/maintaining online help articles
  • Educating customers about tax in a way that is very easy to understand (essentially acting as an IRD interpreter)
  • Adhering to established support practices to ensure customers receive the same quality of service regardless of who they deal with
  • Providing feedback to technical staff and the wider team to optimise the customer experience based on customer interactions

How we work


  • We are a fast-moving, highly collaborative and motivated team, that is growing quickly
  • We have a relentless focus on the customer, and on delivering great experiences to ensure we maintain our high rate of customer referrals
  • We take a data-driven approach to everything we do, making decisions based on user behaviour - constantly tweaking and optimising to improve.
  • We follow agile practices, delivering improvements iteratively in small chunks. We track the impact of our work and measure ourselves based on delivering measurable contributions towards agreed targets.
  • We encourage experimentation - whether that's experimenting with new tools or techniques, or experimenting with new channels
  • We invest in our people, and provide opportunities for career growth and progression
  • We work hard and we finish on time, no crazy hours.

About you


You will:

  • Be a self-starter that takes initiative and seeks out ways to make things more efficient
  • Have the ability to thrive in a fast-paced and changing environment
  • Be a team player who is willing to muck in
  • Have strong verbal and written communication skills (good phone manner, spelling, grammar are critical)
  • Have fantastic interpersonal skills, and in particular a strong empathetic personality
  • Have a strong attention to detail, organisational skills and self-sufficiency
  • Be proficient in Google suite or other office software
  • Be financially literate with a rudimentary understanding of NZ Tax obligations for individuals
  • Have technical aptitude and the ability to learn software programs
  • Have NZ residency or a valid NZ work visa

Bonus points for the following:

  • Previous experience with customer service tools such as Intercom
  • Experience being self-employed (freelancing, contracting etc) in any industry/profession
  • Experience of working in a fast-paced, agile workplace

How to apply


Does this role sound like a good fit? Email a cover letter and CV to jobs@hnry.co.nz.

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