Skip to main content

MOBI

About

Digital and online ordering system

Your brand. Your data. Our technology. Creating a digital experience that’s as easy as opening the fridge.

Location
Wellington
Website
Visit website 
Founded
2010
Employees
51-100
Funding stage
Seed

Careers

Available roles

The Matchstiq Top 50

Matchstiq's take on MOBI

MOBI's mission is to help restaurants take back the power and become even more successful by growing their sales and brands with digital ordering systems and in-store kiosks.

The Opportunity Ahead for MOBI

The pandemic has accelerated digital adoption across all industries and the hospitality industry is no different. Pre-pandemic, CEO Tarik Mallet used to say, "we are  building the boat for when the wave arrives." The wave has arrived. When businesses are in lockdown, MOBI supports curb-side pick up and delivery. When businesses open, MOBI supports in store QR table ordering and kiosks. 

MOBI has experienced over 200% revenue growth last year and has doubled the team in the last 5 months to 100 people.

Diversity and Inclusion at MOBI

MOBI's values diverse opinions to get the best solutions. This includes a human centred approach to understanding employees, their needs, wants and challenges.

They are taking steps to help increase gender diversity in tech, which include:

  • Sponsoring Victoria University of Wellington Women in Technology.
  • They have a MOBI community, 'Women who launch', focused on inclusion.
  • Proactively host events on Ada Lovelace Day for Women in Tech as well as Wahine in Tech meet ups.
 

Customer Onboarding Specialist

MOBI is a global market leader providing a world class technology platform on which the hospitality industry thrives. We take care of the tech so hospitality brands can focus on what they do best – providing great food and in-store service to guests every day. 

 

Our solutions are designed for larger hospitality brands to increase revenue, reduce in-store wait time, gain brand loyalty, and improve overall guest experience for restaurants and hospitality businesses. 

 

Based in Canada, UK, Australia and New Zealand our teams work closely with our customers across the globe to create digital experiences for their guests.

 

Requirements

The Customer Onboarding Specialist will be responsible for onboarding, training and supporting our customers to go live taking online orders. We want to ensure that they get online as fast as possible to earn revenue.

 

To be successful in this role you will...

  • Have excellent communication skills. This includes written and verbal communication, including both in-person and virtually via video conference and phone. You can explain tech to non-tech folk.
  • Have an understanding of Google Apps and spreadsheets.
  • Be a great problem solver. You will own an issue from start to finish and ensure it's resolved. You are comfortable with learning and using new technology.
  • Have attention to detail to ensure the solution functions well. But can balance this with "done is better than perfect".
  • Be conscientious. You will have to resolve queries from beginning to end, which will involve persistence and liaison with different members of our team.
  • Be honest. If you don't know the answer, there's a team to help you find it.
  • Enjoy and thrive in a collaborative startup environment.
  • Be comfortable with lack of structure and ambiguity. We are building the plane as we are flying it, which means using your initiative to work things out as you go.

 

Benefits

At MOBI we’re creating an environment where you feel comfortable and able to do your best work. We recognise that our people are motivated by more than just a generous salary. Our work perks, career growth opportunities, life flexibility, warm and high-performance culture meets the diverse needs of our team.

 

A few examples of what you can expect, include:

  • Flexible working hours and locations
  • Central, convenient city office location with dogs in the office
  • Team health & wellbeing programs
  • Relaxed and friendly team culture
  • A day off to volunteer at your favourite charity or local organisation
  • Employee Assistance Program to help with personal, financial, family or professional support & development
  • A day off for your birthday
  • Quarterly hack days

 

Hiring Process

At MOBI we believe that our company is only as good as its people.  Our hiring process is robust to reflect the value that we place on hiring the best people that we can.  

 

A bit of a breakdown on what the hiring process is like with us:

 

1. Online Interview:  If successful the first step in the process is an online interview with an Employee Experience team member. This will be your opportunity to learn whether MOBI is a good fit for you and for us to get to know you.  We'll dive into your career journey to understand the path you have been on and what you value at work.

2. Technical Assessment Interview: If that goes well you'll have another interview (preferably in person) with the Hiring Manager for this role. This will go into a lot more detail with regards to the technical elements of the role and you'll be able to share more of your specific experience relating to the role.  For some roles, we do case studies or further technical tests to give you every opportunity to demonstrate your skills.

3. Getting to know the crew: It's likely you'll meet a number of other people on the team too so there are plenty of opportunities for you (and us) to make sure MOBI is the right move for you.

4. Psychometric Testing: We do psychometric and ability testing. The testing is done online and should take about 45 minutes. It provides MOBI with an objective snapshot of your general abilities, personality and work styles - even resilience to stress.

5. References: We may ask you to arrange personal reference calls with former managers, and others we may choose, from all previous employers.

 

Please note:  The pandemic has resulted in border restrictions in most countries. Unfortunately, we are unable to provide employment sponsorship and need candidates to have firm plans to relocate to the city where the job is located before we can consider your application.  

 

VP Customer Success

MOBI is a global market leader providing a world class technology platform on which the hospitality industry thrives. We take care of the tech so hospitality brands can focus on what they do best – providing great food and in-store service to guests every day. Founded in New Zealand in 2010, MOBI now has teams based in Canada, UK, Australia and New Zealand, we service over 900 global brands in 35+ countries. MOBI has recently been listed in Deloitte’s Fast 50 winners for 2021 and we’re super excited about what the future holds.

 

Here at MOBI we have an exciting newly created role - VP of Customer Success. This role will see you working closely with our Chief Customer Officer to define our strategy of what world class customer success looks like for MOBI and operationalise that vision. You will be the voice of our customers and will be driving excellent outcomes for them, delighting them through the process. Leadership will come naturally to you as you lead the existing team and build a larger team as you go. If you're truly passionate about customers and their success, we would love for you to keep reading.

 

A day in the life as our VP of Customer Success. You will:

  • Work with customers proactively post go-live to ensure they are adopting the product correctly, understand how to use new features, and guide the customer on achieving their desired outcomes. .
  • Drive new business growth through greater advocacy of our customer base
  • Increase renewal rates and look for ways to expand revenue through cross-sell and up-sell of products 
  • Measure the effectiveness of customer success by defining operational metrics for the team and establish systems to understand the health of a business 
  • Take responsibility for generating reporting that will not only benefit the customer, but provide insights to the wider business
  • Inspire customer success across MOBI by influencing products being built and championing customer success within
  • Be an inspiring, supportive leader to your team of 6. You will also, grow and retain that team in 2022

 

You have: 

  • A proven track record in a senior leadership role, leading large and ideally global customer focused teams
  • Experience with executive stakeholder management and guiding a business through transformational change
  • A deep understanding of customer success and understanding the value drivers in recurring revenue models 
  • Strong empathy for customers and a passion for driving their businesses forward 
  • A flexible mindset - you thrive on challenges and see them as a heartening springboard for growth and for stretching existing abilities
  • Excellent communication skills, you will be inquisitive and ask questions to be able to take on board and also give feedback

 

Our MOBI perks:

  • Your day, your way - make your day work for you with flexible working arrangements
  • Rocket leave - If we hit our monthly revenue target, everyone gets an additional day off to recharge
  • A birthday treat - cake or no cake, a day off on your birthday means you can celebrate however you like
  • Give a little - give back to something that means something to you one day a year
  • Back to the books - upskill or up your game. There’s funded opportunities to take your careers and your development to the next level
  • Share the love - we’re in this together. So with virtual share plan options, the whole company is invested in MOBI’s future
  • Tackling things head on - everyone can need a little help from time to time. Whatever your challenge, access free confidential counselling sessions to help overcome it
  • Because family matters - a little one on the way? Our parental leave means you’ll be supported both financially and with the flexibility you’ll need
  • Friends with benefits - refer someone to MOBI and if we hire them you both get $5000

 

Close: 

The pandemic has resulted in border restrictions in most countries. Unfortunately, we are unable to provide employment sponsorship and need candidates to have firm plans to relocate to the city where the job is located (if not remote) before we can consider your application. 

 

Solutions Engineer

MOBI is a global market leader providing a world class technology platform on which the hospitality industry thrives. We take care of the tech so hospitality brands can focus on what they do best – providing great food and in-store service to guests every day. 

 

Our solutions are designed for larger hospitality brands to increase revenue, reduce in-store wait time, gain brand loyalty, and improve overall guest experience for restaurants and hospitality businesses. 

 

Based in Canada, UK, Australia and New Zealand our teams work closely with our customers across the globe to create digital experiences for their guests.

 

The opportunity: 

We're looking for a Technical Solutions Consultant, experienced in the pre-sales space, to work with a team of positive, creative, and inclusive people who revel in getting stuff done. 

 

Key considerations during these engagements are integrations, customisations, functionality, data, security, infrastructure and performance in the context of our platform and existing feature set.

 

You will have experience and a proven track record in:

 

  • Bridging the gap between sales processes and technical delivery in SaaS, Digital or Solutions settings
  • Proven experience presenting/explaining technical concepts (structure, characteristics, behaviour, and other aspects of software and system integrations) and product information to non-technical (client) stakeholders.
  • Finding the best fit technology solutions to achieve business objectives and outcomes across the full stack, from front-end through platform to integrations.
  • Describing the solution to project stakeholders.
  • Defining features, phases, and solution requirements within the context of the platform and customer brand operating environment.
  • Providing specifications according to which the solution is defined, managed, and delivered.
  • Providing sound and confident technical and architectural leadership to multi-functional software development teams.
  • Stakeholder management and customer engagement experience.
  • Technical specification development and solution documentation.
  • A willingness to get involved and be part of the doing to deliver to our customer’s expectations.
  • Excellent communication skills, including the ability to guide, negotiate and build consensus across multi-disciplinary agile team environments.
  • Highly refined organisational skills, natural process drive and the ability to manage delivery dates.

 

How we work at MOBI:

“Teamwork makes the dream work” is a sentiment that you can comfortably embrace! We communicate (written and verbal) internally and externally with teammates and customers. You need to be able to foster good relationships through great communication. We value curiosity and humility. You ‘fill your cup’ through constant learning. You look for opportunities to grow your skills and expand your techniques. You look around corners with a healthy dose of pragmatism.

 

Benefits:

At MOBI we’re creating an environment where you feel comfortable and able to do your best work. We recognise that our people are motivated by more than just a generous salary. Our work perks, career growth opportunities, life flexibility, warm and high-performance culture meets the diverse needs of our team.

 

A few examples of what you can expect include:

 

  • Flexible working hours and locations
  • Central, convenient city office location
  • Team health & wellbeing programs 
  • Relaxed and friendly team culture 
  • A day off to volunteer at your favourite charity or local organisation
  • Employee Assistance Program to help with personal, financial, family or professional support & development
  • A day off for your birthday
  • Quarterly hack days

 

We look forward to sharing more about these benefits and our unique team culture with you during our interviews.

 

A bit of a breakdown on what the hiring process is like: 

 

At MOBI we believe that our company is only as good as its people.  Our hiring process is robust to reflect the value that we place on hiring the best people that we can.  

 

  1. Online Interview:  Your Recruiter will you through the rest of the process. 
  2. Technical Assessment Interview.
  3. Getting to know the Crew.
  4. Psychometric Testing.
  5. References: We may ask you to arrange personal reference calls with former managers.

 

Please note:  The pandemic has resulted in border restrictions in most countries. Unfortunately, we are unable to provide employment sponsorship and need candidates to have firm plans to relocate to the city where the job is located before we can consider your application.  

Want to keep up-to-date?

We send out a weekly email with relevant events, the latest jobs and career insights from interesting and candid people.

Yes please! arrow-right