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OrbitRemit

About

Online money transfer

OrbitRemit is a mobile-first provider of cross-border payments. Our highly competitive exchange rates and low fixed-fees means more of our customers money gets to where it is needed most. Our mission is to enhance transparency associated with international payments and help further digital and financial literacy among our users.

Last year we saved our customers over $50m vs using the banks, hard earned money that makes a difference to people’s lives both here and in the final destination for their transfers.

Website
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Founded
2009
Employees
11-50
Industry
FinTech
Funding stage
Private

Culture

Our space

Careers

Available roles

The Matchstiq Top 100

Matchstiq's take on OrbitRemit

OrbitRemit's mission is to enhance transparency associated with international payments and help further digital and financial literacy among our users.

The market opportunity ahead for OrbitRemit

OrbitRemit is focused on the US$39b personal cross-border money transfer segment in Asia Pacific, specifically targeting the remittance sub-sector (c.25% of all personal cross-border transfers).

Banks who traditionally dominated the sector, and currently account for 66% of the market, are being disrupted by digital money transfer platforms such as OrbitRemit due to the superior customer experience, settlement speed, transparency and lower costs.

Why OrbitRemit is a great place to work

We encourage our team to be curious, solve problems, and give them the autonomy to get things done. We treat our team with respect and honesty and celebrate wins along the way with regular team lunches. We have great tenure among our team with four employees (outside of founders) having now crossed ten years with the business.

Last year we underwent a major office renovation, we wanted to make our environment a great place to be and our team love the new space. We now get to enjoy Friday at our bar and this is always a great opportunity for people to catch up and reflect on their week.

Working with us

Values

  • Do more with less

    Be resourceful and efficient. Commit to constant process improvement. Never lose a sense of urgency. Use everyone's time effectively.

  • Customers First

    Listen to the needs of our customers. Deliver beyond their expectations. Put ourselves in the shoes of our hardworking customers.

 

Customer Service Representative

What you will work on
  • - Processing customers’ verification documents
  • - Take incoming calls, assisting with support queries and providing technical advice where appropriate.
  • - Dealing with customers in a ‘LiveChat’ environment.
  • - Provide support around the estimated time customer funds will be transferred.
  • - Independently deliver quick responses to customer queries, escalating queries where no obvious solution is available.
  • - Performing against set KPI’s on a daily basis.
  • - Processing all customer related admin on the same day received.
  • - Keep all customer support records up-to-date.
  • - Being committed to your customer base by being present, available and approachable.
  • - Always demonstrating ownership, energy and urgency and an ability to work autonomously.
About you
  • - Previous customer support experience preferably in banking, internet or telecom industries, or international customer care centre.
  • - Excellent computing skills, including MS Office suite.
  • - Strong communication skills and ability to articulate clearly both internally and to our customers. Ability to smile down a telephone. 
  • - Empathy-this is a big one for us. You need to have some or it just won’t work in this role.
  • - English as a working language.
  • - Bilingual in English/Filipino/Any Indian language is a plus.
  • - Must be living, and have a visa to work, in New Zealand
 

Payment Operations Specialist

Purpose
  • - To process customer transfers in a timely manner whilst observing and adhering to all relevant compliance guidelines.
Specific duties & responsibilities
  • - Importing bank data into the OrbitRemit Limited transfer processing engine.
  • - Linking customer payments to transfers.
  • - Reviewing allocated funds on transfers.
  • - Monitoring customer accounts, helping to progress any compliance flags where possible.
  • - Resolving/escalating transfers unable to be processed.
General duties & responsibilities
  • - Be punctual and work the hours and times specified.
  • - Prioritise workload to ensure work of the greatest importance to the business is undertaken with urgency and to a high standard.
  • - Demonstrate excellent interpersonal communication skills.
  • - Undertake all duties and responsibilities outlined in this Job Description and all other duties as required by the business.
  • - Comply with all employment obligations.
  • - Promptly undertake to complete all reasonable and lawful instructions and directions given.
  • - Serve the business in good faith, promoting and protecting the business' best interests.
  • - During work time, and such other times as may be reasonably required, dedicate all effort to the execution and fulfilment of the duties, responsibilities, obligations and instructions related to employment.
  • - Demonstrate through own actions a commitment to Health and Safety at work when undertaking work or observing others in the workplace.
Skills, experience & education
  • - You focus on accuracy, are independent and pay attention to detail. You can work both on independent tasks as well as enjoy working in team environments.
  • - You’re a great communicator, straight up, clear and honest. You’re confident in challenging an idea when you disagree and seek further understanding when required.
  • - You’re an analytical thinker. You can adapt to new processes and systems and apply the principle purpose of processes you learn to your workflow.
 

Software Engineer

What You Will Work On
  • - Work with the engineering team to create new features, products and API’s that are maintainable, efficient, reliable and secure.
  • - Contribute and develop to our existing products (external and internal) across the full stack of the OrbitRemit Platform, including our internal REST APIs.
  • - Proactively finding and exploring better ways to improve the OrbitRemit platform to ensure it can scale to high customer demand, is efficient and always available.
  • - Give input and collaborate with internal teams on how to improve our products and processes.
What You Would Need to Know
  • - Expert understanding and proven knowledge to PHP.
  • - Experience working with microservice architectures.
  • - Expert at the creation and consumption of REST APIs, you can explain all the do’s and don’ts of designing REST APIs.
  • - Experience working with No/SQL databases, query optimisations and designing schemas.
  • - Experience with MVC frameworks such as CakePHP, Lumen or Laravel.
  • - HTML, CSS and JavaScript.
About You
  • - Expert at problem solving with ability to work independently and plan your own solutions to problems.
  • - Proven track record of building high performing and reliable code.
  • - Create performant, clean and well documented code.
  • - Passionate about technology, product and user experience.
  • - Strong communication skills and ability to articulate technical concepts to non-technical audiences.
  • - English as a working language.
  • - You like the sound of the work we are doing.
  • - You’re keen to learn more about new technologies and the inner workings of the international payments industry.
  • - You’re comfortable working in a team that deals with ambiguity every day.
  • - You’re interested in distributed systems and writing resilient software.
Nice to Haves
  • - Experience with Queue systems such as RabbitMQ.
  • - Experience with Docker
  • - Experience in other programming languages such as Java, Ruby and JavaScript.
  • - Linux administration skills, ability to set up and maintain production and dev servers.

Send us your pdf CV with a little bit about yourself to careers@orbitremit.com. Nice and Easy.

 

Marketing Coordinator

About the role

The successful applicant will enjoy creating quality content, monitoring media and social media channels and driving events and activations within the community. While you may be involved in strategy, your skills will be most utilised in hands-on delivery of marketing activity to support the marketing team.

You will be a smart and creative thinker and might have experience in things like idea generation, content development, media relations, influencer programmes, digital, social, events and activations and running integrated campaigns across earned, owned and paid channels.

You will need a bit of experience of brand, marketing and communications principles and know your way around web and social media channels. Any video production experience or design skills are an added bonus. We envisage you having already cut your teeth in the marketing space with 2-3 years under your belt and are ready to take the next step.

You will be part of a small agile team in a fast-paced entrepreneurial environment.

Key responsibilities
  • - Managing marketing calendar of events, campaigns and activities.
  • - Manage production of marketing collateral such as brochures, advertisements, sales documents, banners and display screens, and other promotional material from production stage-to stock level management.
  • - Event organisation and coordination including booking, planning, running and where required-attending.
  • - Manage blog content upload and format.
  • - Collaborate with and brief designer.
  • - Manage sponsorship.
  • - Negotiating rates for, and booking of, print and online advertisements.
  • - Proactively gathering client testimonial and referral material.
  • - Social media whizz? - Sweet, you get to own Social Media in-house by creating great content and monitoring social media (this does NOT include digital marketing or customer support, we have specialists for that!)
  • - Searching for new marketing and promotion opportunities and reporting back to the COO with findings.
  • - Monitor and report on competitor marketing activity.
  • - Liaise with suppliers and contractors for events and swag (run or sponsored by the company).
  • - Engage with our customers and advocates by any means possible.
  • - Copy writing.
Key responsibilities
  • - Creativity and a passion for marketing and communications.
  • - Analytical acumen.
  • - Team player.
  • - Business driven, proactive and entrepreneur mentality.
  • - Customer, target and result-oriented.
  • - Has an open mindset towards, embraces and continuously initiates and implements change.
  • - Demonstrated expertise in engaging and activating community groups.
  • - Demonstrated expertise in event management.
  • - Understanding of customer segmentation.
  • - Previous experience in a similar role.
  • - Ability to work independently and self-manage.
Other perks

Coffee machine, beer taps, further education and/or industry events!

 

Android Developer

OrbitRemit is an innovative and fast growing online payments company. We have developed world leading technology enabling our customers to transfer funds internationally at the best possible exchange rate, for the lowest possible fee. We are a disruptive force in the area of cross border payments helping our customers send money to where it is needed most.

We are looking for an Android Developer to join the growing OrbitRemit team in Wellington, NZ. This is an exciting opportunity to have meaningful input to OrbitRemit, and specifically in creating seamless Android app experiences for our customers as well as growing their own skills and capabilities.

We encourage an open and transparent working environment and love people to be proactive and innovative in their roles with new ideas and approaches of how we can ensure our customers are having the best experience when transferring their funds.

What You Will Work On
  • - You will take ownership of our native Android app which has been built using a modern MVVM approach, written entirely in Kotlin and taking advantage of Android Jetpack Libraries.
  • - Working closely with other developers, project managers and designers to help define and implement new features, refine existing features and ensure a consistent experience for our customers.
  • - Proactively finding and exploring better ways to improve and streamline the mobile experience and ensure it can scale to high customer demand, is efficient and always available.
  • - Being an advocate for mobile technology in the business, staying up to date with the latest tools, platform and concepts and how these can be incorporated into the Android app.
What You Would Need to Know
  • - Strong understanding and proven knowledge of the Android ecosystem.
  • - Intimate knowledge of Kotlin or if you come from an exclusively Java background, an excitement to leave it behind.
  • - Experience with the Google Play Store and deploying updates to an active user base.
About You
  • - You have the mindset of wanting to ship code, and want your code in production being used by customers.
  • - You're an expert at problem solving with the ability to work independently and plan your own solutions to problems.
  • - Proven track record of building high performing and reliable code.
  • - Passionate about all things mobile and technology, as well as product and user experience.
  • - Strong communication skills and ability to articulate technical concepts to non-technical audiences.
  • - English as a working language.
  • - You're keen to learn more about new technologies and the inner workings of the international payments industry.
  • - You're comfortable working in a team that deals with ambiguity every day.
Nice to Haves
  • - Experience working with Jetpack Components.
  • - Experience with an MVVM architecture and testing frameworks.
  • - Experience with Docker.
  • - Experience with Git, and Continuous Integration tools.
  • - Experience in other programming languages such as Java, PHP and Javascript.
What we offer
  • - A competitive market salary plus benefits.
  • - A modern central city office with all the trimmings (barista coffee, free snacks, drinks, beer and kombucha on tap, social activities, etc...)
  • - Flexible working options.
  • - Tech setup of your choice.
  • - A friendly, honest and supportive team of people from diverse backgrounds.
  • - Exciting projects that make a real difference to our customers.
  • - Ongoing professional development and learning opportunities (formal and informal courses, conferences, etc..)

If you're looking for that next career step where you can have a big impact and drive the technology on our Android app (and the wider mobile team) then don't hesitate to get in touch even if your CV is incomplete.

 

Software Engineer

OrbitRemit is an innovative and fast growing online payments company. We have developed world leading technology enabling our customers to transfer funds internationally at the best possible exchange rate, for the lowest possible fee via our web and mobile applications. We are a disruptive force in the area of cross border payments helping our customers send money to where it is needed most.

We are looking for an experienced Data Engineer to join the OrbitRemit team in Wellington, NZ. This is an exciting opportunity to provide meaningful input towards the development of a growing business whilst working in a friendly, cross-functional team environment.

We encourage an open and transparent working environment and love people to be proactive and innovative in their roles with new ideas and approaches of how we can ensure our customers are having the best experience when transferring their funds.

What You Will Work On
  • - Take ownership of our data pipeline development efforts and the establishment of a new data warehouse.
  • - Plan and develop current state/future state roadmap.
  • - Implement and manage ETL/ELT processes.
  • - Manage the testing and validation of warehouse data structures.
  • - Support wider teams in leveraging our data to improve our operations and customer experience.
  • - Help define and support data governance and privacy approaches.
What You Would Need to Know
  • - Experience in a role that involved the development of a data warehouse and the implementation and management of a modern data pipeline.
  • - Prior experience working with cloud based infrastructure such as GCP/AWS.
  • - Experience working with ETL/ELT tools like Dataflow, Apache Beam, DBT etc.
  • - Ability to write SQL and a background in Python or at least one other general purpose programming language.
  • - A track record of adherence to modern data governance and security standards.
  • - English as a working language.
Nice to Haves
  • - Experience working with managed service tools like Stitch, fivetran or Segment.
  • - Experience with Looker or similar BI/modelling layer tools and a familiarity with data modelling principals.
  • - A tertiary qualification in a relevant field (Computer Science/Engineering, Statistics etc.)
  • - Experience with Docker, Git, and Continuous Integration tools.
What We Offer
  • - A competitive market salary plus benefits.
  • - A modern central city office with all the trimmings (barista coffee, free snacks, drinks, beer and kombucha on tap, social activities, etc.)
  • - Flexible working options.
  • - Tech setup of your choice.
  • - A friendly, honest and supportive team of people from diverse backgrounds.
  • - Exciting projects that make a real difference to our customers.
  • - Ongoing professional development and learning opportunities (formal and informal courses, conferences, etc.)

If you're looking for that next career step where you can be the catalyst driving a modern data culture in a growing business then please get in touch; even if your CV is incomplete.

Send us your pdf CV with a little bit about yourself to careers@orbitremit.com. Nice and Easy.

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