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Raygun

About

More Visibility, Lower Cost

Raygun gives you a window into how users are really experiencing your software applications. Detect, diagnose and resolve issues that are affecting end users.

We build tools that help thousands of businesses globally create great software. Our products give visibility into how real users are experiencing software applications, allowing developers to detect, diagnose and resolve issues affecting their end-users.

Location
Wellington
Website
Visit website 
Founded
2007
Employees
11-50
Industry
Data Analytics
Funding stage
Series A

Culture

Our space

Careers

Available roles

The Matchstiq Top 100

Matchstiq's take on Raygun

Raygun's mission is to help businesses create perfect software experiences faster.

The market opportunity ahead for Raygun

Raygun is an established brand with tens of thousands of active users. Best known for our Error Monitoring solution, Raygun is now making headway into the quickly-growing Application Performance Monitoring market, worth north of $11B. The market potential is huge, and Raygun is well-positioned to capitalize on the opportunity

Why Raygun is a great place to work

Raygun has a healthy culture with several initiatives that ensure the development and well-being of our employees.

Professional development time:
10% of working time is dedicated to professional development. Whether that be reading an industry book, taking an online course, or learning from a mentor, Raygun employees are always pushing their knowledge to greater heights.

WFH Thursdays:
Raygun offers all employees the opportunity to work from home on Thursdays, which is widely loved and adopted by the team.

Flexible work hours:
Make your own hours. Outside of meeting obligations, the team is allowed to work when works best for them, allowing you to go to an appointment, pick up the kids, or simply go for a leisurely walk in the sun.

Free team lunch on Fridays:
On Fridays, lunch is on us, with a vote for the meal of the week!

Get your start

Opportunities

Working with us

Values

  • Go the extra mile with our customers

    Want to stand out and be noticed for how great you are? Go the extra mile for our customers and be the highlight of their day.

  • Be awesome every day

    1% improvements stack up. By being awesome every day, and taking it one step at a time, we can achieve greatness.

  • Don't fuck the customer

    Customers are the whole reason we get to work on building great software. Our goal is to help improve the world's software.

  • Assume nothing, measure everything

    Fundamentally, we are a data visualization tool, so data is baked into who we are. Back up all of your ideas and opinions with data.

  • Push the boundaries

    We are building a world-class business, with a world-class product. Boundaries, real or perceived, limit our potential.

  • There's no time for bullshit when building an empire

    There is a lot to do, and plenty of growing pains as we scale up our business to solve the world's software problems. We can't afford to slow down with drama and instead need to have a laser focus on outputs.

  • Respect the team

    Being empathetic, being willing to lend a hand, giving constructive feedback, and not letting down your teammates are all crucial elements of respecting the team.

 
 

Customer Success Manager

Raygun is on a mission to help our customers create perfect software experiences. Mission success is when our platform targets the most valuable work that engineers around the world can do to make their customers thrilled. We offer Crash Reporting, Real User Monitoring, and Application Performance Monitoring, but instead of a bunch of graphs on a screen we give engineers a toolkit to cleverly focus their efforts.

As a Customer Success Manager at Raygun, you will engage with an international community of engineers to help them get the most out of our products. Raygun helps software teams resolve errors and performance issues with their software.

In this role you will nurture relationships with customers to help them become more successful with Raygun, which will allow them to improve the performance of their own software. We will provide training on our platform and on trends in software development to help you increase your knowledge.

Key Responsibilities

You will leverage a love of getting people to talk about technical concepts with a detail-oriented approach to relationship management. This role is great for people with an interest in software technology concepts - especially how software is built (and why it sometimes doesn't work!).

Key metrics for success in this role are account engagement, feature use, customer retention and expansion.

 

As a Customer Success Manager, you will:

  • Regularly reach out to a portfolio of customers (as well as the customer base as a whole) via video, voice, text chat, and support systems.
  • Look for opportunities to grow customer accounts and show customers how to use features and functionality in line with best practice.
  • Train users to help them get more out of our product.
  • Learn how to advise customers on specific problem situations and develop ideas for the most innovative and effective usage of Raygun.
  • Help to plan and create content for engagement and education campaigns (e.g., webinars, welcome emails, newsletters) to inform customers about new and updated product capabilities.
  • Identify successful customers as well as churn risks and be able to work collaboratively to retain customers.
  • Work closely with internal teams including Sales, Product, Engineering, Marketing, and Finance.
  • Be willing to go above and beyond for customers to ensure they have a great experience with Raygun.

Requirements

  • You must have a minimum of 2 years of experience working directly with customers, accounts, or internal stakeholders. It would be nice to have 3+ years of experience working with clients of a subscription or technology product.
  • Comfort with selling and negotiation as required. You will work with clients on pricing adjustments, upsells, renewals, and cancellations.
  • Outstanding, self-motivated time management and organisational skills with a terrific eye for detail.
  • Strong written and verbal communications skills; experience with professional presentations.
  • Enthusiasm to take part in conversations about technical topics like programming languages, Agile development, front-end versus back-end, and more.
  • It would be beneficial to have exposure to CRM systems (e.g. SalesForce, HubSpot CRM) and Customer Support platforms (e.g. Intercom, ZenDesk). Exposure to productivity and issue-tracking software (e.g. Trello, Jira, GitHub) is also a plus.
  • Experience with any of the following is a “nice to have”: technical support, account management, technical pre-sales, consulting, non-English-speaking customers

Benefits

This is a full-time role based in New Zealand. You will need a flexible schedule to provide coverage for an international customer base, and that comes with flexibility in your work schedule and the ability to work from home.

Become a part of a growing company where you can shape the future of our work processes. You will have the ability to influence growth and clearly see your impact.

A team that provides world-class customer experiences requires a variety of perspectives and different approaches to problem solving. If you feel like you and your experience are close to what is described above, you should apply!

 

* Please note we are always looking for talented Customer Success Managers at Raygun. We invite applicants to apply for this role at any given time as we search for talent on an ongoing basis.

 

Front-end Software Engineer

Description

Raygun is on a mission to help our customers create perfect software experiences. Success is when our platform targets the most valuable work that engineers around the world can do to make their customers thrilled. We offer Crash Reporting, Real User Monitoring, and Application Performance Monitoring - giving engineers a toolkit to perfect their customers online experience. Raygun is trusted by some of the biggest names in business including Microsoft, Virgin, Domino’s, Coca Cola, Target, Peloton, Avis and many others. Everyday the Raygun platform processes billions of data points. There’s every chance you are using Raygun’s software several times a day without even being aware.

Raygun has a C# backend, with a React frontend, 60+ internal services that run the Raygun logic, and 50+ language providers and platform integrations. We’re using MySQL, PostgreSQL, Elasticsearch and Druid for our datastores, and messaging via RabbitMQ and Kafka. It’s a highly performant and efficient system running on AWS at the billion-event scale. We’re proud of our platform and we know the right person will be excited to join us to improve it and make it even more useful for our customers.

As an Engineer for Raygun, you will be an important player in the successful delivery of a core Raygun product. You will have a strong understanding of core development concepts, with the ability to design and write high quality code. You’ll be able to clearly communicate with your peers and effectively manage your time. To be successful, you’ll need to bring a positive attitude, a passion for software development, the willingness to learn and share your knowledge, and enjoy working as part of a high performing team.

The opportunity to join a fast-growing, fast-moving company where you have a direct impact is here – are you up for the challenge? Apply Now!

If you really want to know what tools and technologies we use, then here’s a great, big list for you:

Visual Studio/Rider, C#, .NET Core, ASP.NET MVC and WebAPI, React, Marionette/Backbone, Typescript, Sass, MySQL, PostgreSQL, Druid.io, Redis, RabbitMQ, Kafka, ElasticSearch, AWS, GitHub, Octopus Deploy, TeamCity, Jira, Docker, and of course... Raygun (yes Raygun in Raygun!).

Requirements

A good candidate for this position:

  • Has a solid background and commercial experience carrying out front-end development work.
  • Has a great eye for detail.
  • Enjoys building rich web interfaces that customers love to use.
  • Writes maintainable, testable and clear code, and dives in to make existing code even better.
  • Has good communication skills and is self-motivated.

A great candidate for this position:

  • Has extensive experience using React.
  • Has experience with C# and the wider Microsoft development stack.
  • Has commercial experience using a range of different front-end technologies.
  • Keeps up with new technologies, trying many of them out by building apps and coding, just for fun.
  • Can work independently or in a small team to deliver features on time and to spec.

Applicants for this position must be located in Wellington, NZ. You must have NZ residency or a valid NZ work visa.

Benefits

At Raygun:

  • You’ll work closely with a team of genuinely nice people, who will support you.
  • You’ll get to up-skill and learn new things from other team members, and share your knowledge.
  • Become part of a growing company where you can shape the future of our work processes.
  • You’ll work in the Wellington office, but have flexibility about working from home as needed.
  • We have a great team culture! There are free team lunches on Fridays, a range of healthy snacks, swag, and other treats available. There are company-wide quarterly outings and celebratory dinners/events out as a team.
  • Continual opportunities for growth in the direction you want to take your career—we’re serious about this and dedicate 10% learning and development time that we all actively use.
  • You’ll get a competitive salary.
 

Software Engineer

Description

Raygun is on a mission to help our customers create perfect software experiences. Success is when our platform targets the most valuable work that engineers around the world can do to make their customers thrilled. We offer Crash Reporting, Real User Monitoring, and Application Performance Monitoring - giving engineers a toolkit to perfect their customers online experience. Raygun is trusted by some of the biggest names in business including Microsoft, Virgin, Domino’s, Coca Cola, Target, Peloton, Avis and many others. Everyday the Raygun platform processes billions of data points. There’s every chance you are using Raygun’s software several times a day without even being aware.

Raygun has a C# backend, with a React frontend, 60+ internal services that run the Raygun logic, and 50+ language providers and platform integrations. We’re using MySQL, PostgreSQL, Elasticsearch and Druid for our datastores, and messaging via RabbitMQ and Kafka. It’s a highly performant and efficient system running on AWS at the billion-event scale. We’re proud of our platform and we know the right person will be excited to join us to improve it and make it even more useful for our customers.

As an Engineer for Raygun, you will be an important player in the successful delivery of a core Raygun product. You will have a strong understanding of core development concepts, with the ability to design and write high quality code. You’ll be able to clearly communicate with your peers and effectively manage your time. To be successful, you’ll need to bring a positive attitude, a passion for software development, the willingness to learn and share your knowledge, and enjoy working as part of a high performing team.

The opportunity to join a fast-growing, fast-moving company where you have a direct impact is here – are you up for the challenge? Apply Now!

If you really want to know what tools and technologies we use, then here’s a great, big list for you:

Visual Studio/Rider, C#, .NET Core, ASP.NET MVC and WebAPI, React, Marionette/Backbone, Typescript, Sass, MySQL, PostgreSQL, Druid.io, Redis, RabbitMQ, Kafka, ElasticSearch, AWS, GitHub, Octopus Deploy, TeamCity, Jira, Docker, and of course... Raygun (yes Raygun in Raygun!).

Requirements

A good candidate for this position:

  • Has a solid background and commercial experience developing in C# and in the wider Microsoft development stack.
  • Knows how to build great, scalable web applications.
  • Writes maintainable, testable and clear code, and dives in to make existing code even better.
  • Has good communication skills and is self-motivated.

A great candidate for this position:

  • Can solve a problem in a number of programming languages.
  • Has commercial experience using a range of different technologies.
  • Keeps up with new technologies, trying many of them out by building apps and coding, just for fun.
  • Can work independently or in a small team to deliver features on time and to spec.

Applicants for this position must be located in Wellington, NZ. You must have NZ residency or a valid NZ work visa.

Benefits

At Raygun:

  • You’ll work closely with a team of genuinely nice people, who will support you.
  • You’ll get to up-skill and learn new things from other team members, and share your knowledge.
  • Become part of a growing company where you can shape the future of our work processes.
  • You’ll work in the Wellington office, but have flexibility about working from home as needed.
  • We have a great team culture! There are free team lunches on Fridays, a range of healthy snacks, swag, and other treats available. There are company-wide quarterly outings and celebratory dinners/events out as a team.
  • Continual opportunities for growth in the direction you want to take your career—we’re serious about this and dedicate 10% learning and development time that we all actively use.
  • You’ll get a competitive salary.
 

SysOps Engineer

Description

Raygun is on a mission to help our customers create perfect software experiences. Success is when our platform targets the most valuable work that engineers around the world can do to make their customers thrilled. We offer Crash Reporting, Real User Monitoring, and Application Performance Monitoring - giving engineers a toolkit to perfect their customers online experience. Raygun is trusted by some of the biggest names in business including Microsoft, Virgin, Domino’s, Coca Cola, Target, Peloton, Avis and many others. Everyday the Raygun platform processes billions of data points. There’s every chance you are using Raygun’s software several times a day without even being aware.

Raygun has a C# backend, with a React frontend, 60+ internal services that run the Raygun logic, and 50+ language providers and platform integrations. We’re using MySQL, PostgreSQL, Elasticsearch and Druid for our datastores, and messaging via RabbitMQ and Kafka. It’s a highly performant and efficient system running on AWS at the billion-event scale. We currently manage over 160 servers to deliver our service and we're not done yet. We’re proud of our platform and we know the right person will be excited to join us to improve it and make it even more useful for our customers.

As a SysOps Engineer for Raygun, you will be an important player in the successful delivery and management of the Raygun platform. You will have a strong understanding and passion for system administration and security. You’ll be able to clearly communicate with your peers and effectively manage your time. To be successful, you’ll need to bring a positive attitude, a passion for technology, the willingness to learn and share your knowledge, and enjoy working as part of a high performing team.

The opportunity to join a fast-growing, fast-moving company where you have a direct impact is here – are you up for the challenge? Apply Now!

Requirements

A good candidate for this position:

  • Has a solid background and commercial experience working on and managing IT systems.
  • Has a great eye for detail.
  • Has either Linux or Windows server administration know-how.
  • Has good communication skills and is self-motivated.
  • Has experience with hosting web based systems and managing office environments.

A great candidate for this position:

  • Has extensive experience using AWS.
  • Has experience with both Windows and Linux administration.
  • Has commercial experience rolling out, managing and migrating high availability and high traffic IT systems.
  • Keeps up with new technologies.
  • Can work independently or in a small team to deliver on time and to spec.
  • Can competently write scripts to automate/manage production environments.

Applicants for this position must be located in Wellington, NZ. You must have NZ residency or a valid NZ work visa.

Benefits

At Raygun:

  • You’ll work closely with a team of genuinely nice people, who will support you.
  • You’ll get to up-skill and learn new things from other team members, and share your knowledge.
  • Become part of a growing company where you can shape the future of our work processes.
  • You’ll work in the Wellington office, but have flexibility about working from home as needed.
  • We have a great team culture! There are free team lunches on Fridays, a range of healthy snacks, swag, and other treats available. There are company-wide quarterly outings and celebratory dinners/events out as a team.
  • Continual opportunities for growth in the direction you want to take your career—we’re serious about this and dedicate 10% learning and development time that we all actively use.
  • You’ll get a competitive salary.

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