Hear Between the Lines

We are an Australian AI provider supporting leading contact centres with the power to mine and use insights from customer conversations to drive better compliance, efficiency and satisfaction outcomes.

We believe your customers are already telling you what they want. With the right combination of AI, machine learning and behavioural science, you can draw out rich lessons to understand the topics customers are calling about and predict business outcomes.

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Artificial Intelligence
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Working with us


  • Personally Principled

    We question the impact of our actions and ask if we would be comfortable taking personal responsibility. We go beyond self interest and believe in ethical restraint.

  • Individually Awesome

    Our people have dynamic capabilities that can adapt quickly. We are curious, thoughtful and generous.

  • Collectively Brilliant

    We play for the name on the front of the jersey, not the one on the back. Together we exceed the sum of our awesome parts.

  • Future Focused

    We focus on the important not the urgent, to relentlessly pursue our agreed goals. We are creative, evolving rapidly through iteration.

  • Invested

    We are empowered and action oriented. We are decisive and focus on mission critical tasks.

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