Order Editing
About
Convert order edits into upsell revenue
The most common service tickets are customers asking to make changes to their order. Instead of forcing them to contact you, you can instead let them self-service with Order Editing.
Our self-service portal eliminates 15% of support tickets and drives more sales by turning edits into a shopping experience. Your customers see recommended products based on past orders that they can add and pay for in one click.
Let customers edit their order self-service and upsell product recommendations after purchase.
- Location
- Auckland
- Website
- Visit website
- Employees
- 1-10
- Industry
- Ecommerce
The Matchstiq Top 2025
Snapshot of Order Editing
Turn Post-Purchase Edits into Upsell Opportunities
Order Editing is a Shopify app that empowers customers to self-service their order changes, like address updates, adding new items, or applying discount codes after checkout.
Trusted by thousands of Shopify brands, it reduces support tickets and unlocks untapped upsell revenue. Retailers such as Nakie, Muscle Nation, Oh Polly, and Aviator Nation report fewer manual edits, higher order values, and happier customers.
By seamlessly integrating with shipping and warehouse systems, Order Editing automatically updates the original Shopify order and notifies downstream partners, ensuring a smooth fulfilment process.
The result is a “no-brainer” for ecommerce teams: less customer friction, more revenue, and a better post-purchase experience.