Thematic
About
Customer Feedback Analysis
Thematic is the fastest and most reliable way to gain deep insights from customer feedback into what drives customer satisfaction and loyalty. We source feedback from any channel, analyse it and create insights reports which are easily shared through dashboards, email digests and presentations.
- Location
- Remote
- Website
- Visit website
- Founded
- 2017
- Employees
- 11-50
- Industry
- SaaS
- Funding stage
- Seed
Culture
Our space
The Matchstiq Top 2025
Snapshot of Thematic
Smarter Decisions Through Better Feedback
Thematic is helping the world’s best companies unlock insights from customer feedback with the most advanced, adaptable, and intuitive analytics platform on the market.
Built on cutting-edge AI, NLP, and decision-focused analytics, Thematic transforms unstructured text into clear, actionable answers, helping teams make smarter product and service decisions, faster.
Founded in 2017 by NLP expert Alyona Medelyan, Thematic started with a single mission: help companies truly understand what drives customer metrics like NPS. Today, Thematic powers insights for global leaders including ManpowerGroup, SThree, and hundreds more, providing the clarity and speed needed to stay competitive in a feedback-driven world.
Why Thematic Is a Great Place to Work
Purpose-Led and Product-Obsessed We’re building tools that matter, empowering people across organisations to explore and act on the voice of their customer, without needing a PhD in data science.
Founded by Experts, Built by Engineers Our founder is a globally cited NLP researcher, and our team includes world-class engineers and data scientists passionate about applying AI for good.
Built With Curiosity Thematic is a place for intellectually curious people. We’re solving challenging problems in AI and analytics, then making those solutions easy and delightful for our users.
Customer-Centric, Always We’re proud that our first customers are still with us. We collaborate closely with users to ensure Thematic evolves with their needs and continues to deliver real, measurable value.
Working with us
Values
Transparency
Our strategy is clear, our results are shared, and people are accessible.
Ambition
We aim high, commit to intelligent growth and to finding the best solutions for our customers.
Collaboration
We share our knowledge, ideas and energy to achieve our goals and celebrate success together.
Ownership
We take ownership of our contribution towards company goals. We find a solution when we see a need.