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Open opportunities in New Zealand tech companies

Explore the latest open roles at New Zealand's top tech startups, updated everyday directly from the companies careers page. The latest are automatically listed at the top.

 

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    Senior Front End Developer

    What is PredictHQ?

    PredictHQ is the world's leading source of demand intelligence, enabling global companies to accurately predict and prepare for demand anomalies.

    We cover every major category from conferences and concerts to live, unscheduled events such as extreme weather or airport delays. Our expertise is in verifying, enriching and adding intelligence to the millions of significant events that impact demand, so companies can act before it's too late.

    Our teams are creating advanced machine learning algorithms, using data from thousands of sources around the world, processing it through our modern, micro services based pipeline - and exposing it to customers via a powerful API. Some of the world's most exciting companies such as Uber, Amazon Alexa, Accenture and Amadeus rely on us to learn from the past, and predict their future.

    Launched in 2016, PredictHQ is growing rapidly and backed by Lightspeed Venture Partners, Sutter Hill Ventures and Aspect Ventures. PredictHQ has offices in San Francisco, US, and Auckland, New Zealand.

    Our team combines the best of the American ambition and drive with New Zealand's empathy and community spirit. We have high standards and huge plans.

    Requirements

    We’re looking for a passionate, self-motivated, keen, and skilled Senior Front End Developer to join us. You’ll work directly within a team of exceptionally talented individuals responsible for delivering beautifully designed, and high-performing platforms

    If you:

    • Enjoy working as a team – learning from others and sharing what you know
    • Have a desire to work in a fast-moving startup that spans the world
    • Are excited about developing an innovative and world-leading product
    • Want to be part of a creative, enthusiastic, and supportive team

    Then we want to talk to you!

    Our people come first and enabling and supporting them to do their best work is a company priority. Regardless of age, education, ethnicity, gender, sexual orientation, or any personal characteristics, we want everyone to feel welcome. Our PredictHQ values are at the heart of our business and mean we are not only creating a world-first product but also a culture that is inclusive and unique

    A Senior Front End Developer here at PredictHQ will get to:

    • Work in both the design and implementation of maintainable HTML, CSS, and Javascript
    • Take complex ideas and build interfaces that are easy to understand, look beautiful, and are performant
    • Work with a cross-functional team to identify, implement and deploy new features and products
    • Help create a shared component library to create elegant, efficient, and consistent UIs
    • Help upskill and mentor other team members

    Must-haves:

    • 4 years experience as a Front End Engineer
    • Ability to understand business rules and apply them to code
    • Strong testing and debugging skills
    • Experience in building modular stateful UI’s using modern frameworks (e.g., Vue.js, React, or Angular).
    • Familiarity working with a modern well-architected toolset, leading CI/CD processes, and a willingness to innovate

    Nice-to-haves:

    • Experience with Vue.js (this is our existing framework of choice)
    • Experience with Storybook (or similar)
    • Design or UX experience

    Benefits

    • Competitive salary
    • Health insurance
    • Additional paid leave
    • Hybrid work from home/office
    • Healthy snacks
    • Fancy coffee machine
    • Strong focus on team training and development
    • Work environment centered on collaboration, agility and fun
    • Monthly Events (after all, we can’t be the Event Experts if we don’t have a few of our own!)
     

    VP of Customer - Denver

    Does driving innovation and enriching our human experience through technology make you tick? At Re-Leased we are reimagining the future of commercial real estate.

    Our cloud-based commercial property management software is designed to specifically meet the needs of commercial property owners and property managers and make Commercial Real Estate simple and seamless for all parties. 

    Your Role

    As VP of Customer, you are ultimately responsible for creating an exceptional customer experience. The role will lead both Professional Services and Customer Success functions to be partners and trusted advisors to our customers and scale a customer centric model that results in minimising churn and increasing customer satisfaction. Although our preferred location for this role is Denver, we are open to considering other locations in North America, London, Auckland and Melbourne.

    Your Responsibilities

    • Provide sound and strong leadership to the wider global business specifically across Customer Success and Professional Services
    • Drive and deliver all key customer success operations and processes to ensure a high level of global engagement across the functions
    • Be the voice of the customer within Re-Leased and build exceptional relationships with customers 
    • Exude the Re-Leased values and connect with customers to deeply understand their needs
    • Coach the team to become thought leaders and partners to our customers 
    • Use insightful feedback from the customer’s view point to direct new and improved processes
    • Operationalise the Professional Services and Customer Success model using automation, metrics and clear KPI’s.
    • Help the development of earlier adoption, easier features, better experience, reduced churn
    • Use data and metrics to show progress in gross retention rate via renewals and account expansion through upselling or cross-selling

    Your Experience

    • People and business leadership experience with a strong background in operationalizing functions
    • Demonstrated strong interpersonal and communication skills that bridge communication gaps and improve synergy among functions
    • Proven ability to take a self-motivated and goal-oriented approach to leadership and collaboration to achieve results and motivate others to do the same
    • Proven experience in a innovative customer success leadership role, with results to back it
    • A deep understanding of professional services and customer success
    • Proven ability to fix misalignments and foster a cohesive, collaborative culture across functions

    Our culture is very important to us too, and we strongly believe in living out our core values: 

    • People First: One team globally; our people and customers always come first.
    • Find a Way: Like a river, we find a way around all obstacles 
    • Win or Learn: Our journey for improvement never ends; enjoy the ride!

    Why Join Re-Leased?

    This is an exciting opportunity to grow your career with a successful, growing, global Saas business where we encourage thought diversity and driving new ideas. We offer a genuine opportunity to enjoy a fast paced, challenging and rewarding environment and the chance to become part of an award winning team.

    To express an interest please submit your details and tell us your story!

    Total compensation for this role includes:

    • Base salary $170,000 - $230,000
    • Employee Share Option Scheme
    • Medical, dental and vision plan up to a value of $800 per month selected via the TriNet platform
    • Participation in a 401k plan administered via the TriNet platform
    • 15 annual vacation days, excluding normal U.S. federal holidays
    • Up to five (5) paid sick days annually
     

    Chief Revenue Officer - Denver

    Does driving innovation and enriching our human experience through technology make you tick? At Re-Leased we are reimagining the future of commercial real estate.

    Our cloud-based commercial property management software is designed to specifically meet the needs of commercial property owners and property managers and make Commercial Real Estate simple and seamless for all parties. 

    Your Role

    As Chief Revenue Officer (CRO) you will be responsible for the management and improvement of our revenue-generating functions, including marketing, sales, and partnerships. Your success is measured by sustained revenue growth and building an efficient and scalable revenue engine for Re-Leased. Although our preferred location for this role is Denver, we are open to considering other locations in North America, London, Auckland, or Melbourne.

    Your Responsibilities

    • Provide sound and strong leadership to the wider global business specifically across Sales, Marketing and Partnerships
    • Drive and deliver all key revenue operations and processes to ensure a high level of global engagement across the functions
    • Responsible for all streams of revenue at Re-Leased and overseeing all revenue-generating functions, involving the management of Sales, Marketing, and Partnerships
    • Monitor all revenue pipelines, with oversight of prospects and leads throughout all stages of the sales funnel 
    • Work closely with marketing, sales and partnerships to ensure each function is operating cohesively towards the overall business revenue targets
    • Be a change agent; consult and make necessary changes within the organisation to drive sustainable revenue growth
    • Implement effective customer retention strategies, and help develop a thriving customer base

    Your Experience

    • People and business leadership experience with a strong background in sales leadership
    • Demonstrated strong interpersonal and communication skills that bridge communication gaps and improve synergy among functions
    • Proven ability to take a self-motivated and goal-oriented approach to leadership and collaboration to achieve results and motivate others to do the same
    • Proven experience in a revenue leadership role, with results to back it
    • A deep understanding of sales, marketing and partnerships operations

    Our culture is very important to us too, and we strongly believe in living out our core values: 

    • People First: One team globally; our people and customers always come first.
    • Find a Way: Like a river, we find a way around all obstacles 
    • Win or Learn: Our journey for improvement never ends; enjoy the ride!

    Why Join Re-Leased?

    This is an exciting opportunity to grow your career with a successful, growing, global Saas business where we encourage thought diversity and driving new ideas. We offer a genuine opportunity to enjoy a fast paced, challenging and rewarding environment and the chance to become part of an award winning team.

    To express an interest please submit your details and tell us your story!

    Total compensation for this role includes:

    • Base salary $250,000 - $300,000 + On Target Earnings (OTE) 50/50 split (open to negotiation)
    • Employee Share Option Scheme
    • Medical, dental and vision plan up to a value of $800 per month selected via the TriNet platform
    • Participation in a 401k plan administered via the TriNet platform
    • 15 annual vacation days, excluding normal U.S. federal holidays
    • Up to five (5) paid sick days annually
     

    Customer Success Manager

    Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team.

    As a Customer Success Manager you will maintain strong relationships with customers and have ownership of customer’s success with ActionStep as measured by renewal rate, NPS, and other metrics that measure customer sentiment.

    • Serve as the primary interface to manage and resolve any critical situations
    • Work with customers to ensure they are leveraging ActionStep effectively and finding value in our services
    • Work closely with Sales, Support, Billing, and other teams to ensure an exceptional customer experience and take care of any customer issues
    • Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Engineering
    • Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
    • Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
    • Maintain a revenue base by managing account retention and renewal
    • Drive upgrade revenue through increased product adoption and increased usage
    • Proactively identify account risks and drive mitigation strategy.
    • Help drive customer strategy and maintain account direction working collaboratively with the Customer Success organization.
    • Update and maintain Customer Success database with the most relevant account details.

    Requirements

    Requirements:

    • 2-4 years of experience in Customer Success, Consulting, Sales or related field
    • Confident, high energy, self-motivated and a true team player
    • Experience working with senior and executive level customer contacts
    • Exceptional client management and communications skills
    • Strong presentation, meeting facilitation, and written communication skills
    • Ability to build credibility and trust by understanding and addressing customer requirements
    • Accounting / trust accounting knowledge
    • Exposure to the legal industry (working with lawyers and law firms)
    • Experience in writing technical documentation
    • Experience working with Microsoft Teams, Salesforce, Catalyst, and ZenDesk.

     

    Things that will give you a head start in the role:

     

    • Accounting / trust accounting knowledge
    • Exposure to the legal industry (working with lawyers and law firms)
    • Experience in writing technical documentation
    • Experience working with Microsoft Teams, Salesforce, Catalyst, and ZenDesk.

    Benefits

    • Flexible working.
    • Wear what you like to work.
    • Take your birthday off.
    • Free fruit in the office daily.
    • Friday afternoon socials and frequent team-building events.
    • Outstanding offices in great locations being close to the Viaduct, Britomart, Commercial Bay, and the city centre.
    • Relaxed and friendly team who genuinely care about each other
    • Fantastic training and development opportunities.
     

    UX/UI Designer

    We are on a mission to transform how tradespeople run their businesses and have a positive impact on their life. We hire people with energy to build something special that will transform an industry and meaningfully impact the life of our customers. Success for us is millions of people using Tradify across the world.

    We offer a dynamic high growth environment where people can learn and thrive. If you want a fast paced, action oriented and sometimes unpredictable and challenging work environment, you’ll fit right in. Fundamentally we want to solve big problems and build great products that people love and can’t live without.

    We need a super-smart, super-passionate and super-on-to-it person to join the UX design practice that is responsible for delivering the Tradify product experience and supports other parts of the business.

    Basically this means really understanding what’s going on in Tradies lives, and using this information to go about creating experiences through the product that make a difference. Oh and you also get to define, design and work closely with the engineering team to deliver the solutions too.

    Do you want to be participating in one of the fastest-growing technology companies in Australasia? Do you want a job that goes deeper than doing just another screen comp or user-flow? Not only will you be owning the user experience across web and mobile touch-points, you’ll also be co-designing and collaborating with a team of friendly people focused on doing something world-class. You’ll be living and breathing Tradify’s goals and culture on a daily basis.

    If you thrive on design thinking, a relentless pursuit on designing awesome user experiences, and ultimately helping people succeed, you’re gonna fit right in.

    In a typical day, you might do some of the following:

    • Kick off the morning with coffee and a catch-up with a diverse range of team members.
    • Meet with the Engineering team to share prototypes for a new mobile feature you are working on.
    • Work with the Research and Insights team on what we know about how customers carry out quoting through to invoicing to help paint the journey we are focusing on.
    • Participate in a discussion about a customer problem and the process we will use to uncover a solution.
    • Review engineering work and sit with a developer to finely tune the end result to ensure the user experience is as awesome as you had imagined.
    • Go deep on a new solution for the latest cycle, discovering user needs, co-designing with tradies and help defining technical specs to supply to engineers.

    What is a Cycle you say? Glad you asked!

    We work in what we call Cycles, which can last for a given amount of time - like 6 weeks. Each cycle has a dedicated team to design, develop and test solutions that have been recommended to the business by Product Managers. You'll work alongside both of these teams, ensuring the intended experience is delivered to a high standard using your awesome UX skills.

    Requirements

    You’re going to be a great fit for this job if you:

    • Have a bachelor's degree plus five years experience in interaction design or an equivalent combination of relevant education and experience.
    • Extensive experience of a leading edge digital or UX design company and practices.
    • A great understanding of concepts of interaction design, and user testing and user experience.
    • Have a foundation of design fundamentals such as typography, layout, colour theory, and branding.
    • Have a technical understanding of HTML & CSS, responsive layouts and mobile app design.
    • Are focused on the quality of the user experience as much as the aesthetics of the user interface.
    • Enjoy participating in a high performance team-oriented environment to deliver sophisticated digital solutions.
    • Can serve as a subject matter expert for user-centered design practices and UX design.
    • Are highly organised with great attention to detail.
    • Have excellent written and verbal communications skills.
    • Believe that tradies do important work and that supporting them to success is an awesome job.
    • Want to do work that improves other people’s lives, but also believe it should be fun.

    Benefits

    We offer a dynamic high growth environment where people can learn and thrive. If you want a fast paced, action oriented and sometimes unpredictable and challenging work environment, you’ll fit right in.

    For the right candidate, we offer competitive remuneration, Employee Share Options (ESOP), and a great working-environment with monthly team lunches, Down Tools Days (ask about these), 10 days sick leave and a values based culture.

    Interested? Get in touch

     

    Senior UX/UI Designer

    At Kernel, we give people the few kernels they need to transform their financial future.

    Our mission is to create a world where all Kiwis are wealthier, more financially literate and good savings and investing behaviours are embedded for future generations.

    We combine world-class index investment funds with digital technology. Through our wealth management platform, investors can now take control and build the future they want.

    Kernel is designed for all Kiwis – whether you’re new to investing or a seasoned professional. We empower ambitious individuals to do grow their savings and their future.

    Our team is working together to build one of the most innovative FinTech companies in the world and we’re looking for talented people to join the adventure. If you’re someone who wants to help us move fast, ship often and make a huge impact, read on and get in touch.

    Role Summary:

    You are a talented, driven designer who loves to partner with technology to create engaging digital experiences that customers love. You will become an integral part of a growing team, who has ambitious plans to deliver a world-class financial technology product. This is a tremendous opportunity to take a digital product from near discovery into production, with the ability to influence the user experience and strategy along the way. If you take immense pride and ownership in your work and have a high level of attention to detail – this is for you!

    What we’d like to see:

    • You love simplifying the complex and creating intuitive product experiences through better UX and UI design.
    • A strong portfolio with 5+ years UX and UI design experience, in agency or client-side environments.
    • Experience with all the major design and prototyping tools, Figma / Sketch / Adobe Suite - You’ve played with it all.
    • Strong conceptual thinking. We want someone who can interpret data and user insights and turn them into surprising, even game-changing creative concepts.
    • A solid understanding of UX - Wireframes, User personas, User flow, User Journeys. You know a product needs more than just a pretty face.
    • An attitude that speaks to evolution and an appreciation for constant iteration of the product design to satisfy customer needs.

    You might also have:

    • Experience working in the financial services industry.
    • An understanding or keen interest of personal finance is a plus.
    • An interest in the finer points of word-smithery.

    Why Kernel?

    At Kernel, we embrace difference. We create a safe space where all voices can be heard so that we can all do our life’s best work. We’re committed to promoting and celebrating diversity and believe getting the best outcomes requires diverse perspectives.

    We are willing to challenge the status quo, we prioritise long-term thinking and values over short-term incentives. We offer a range of family friendly employment policies, flexible working, wellbeing initiatives, an awesome office spot in Auckland CBD and all the social vibes!

    We want you to grow with us. We’re a high growth company and you’ll form a core part of an innovative and collaborative team. As Kernel grows, you’ll have the opportunity to take on new challenges, extend your skill set and take on more responsibilities.

    How to apply?

    If this position sounds like a bit of you, we'd love to talk. Please send an email to Armin, including your resume along with any examples of recent work.

    Armin Svoboda, Head of Digital

     

    Senior Big Data Engineer

    We love TV. We believe in the magic of content, and its impact on people's lives.

    We are a data science company that empowers media companies, brands and agencies to understand global audience demand for television content. Wielding the world’s largest audience behaviour data sets, the company has developed the world’s only global cross-platform, country-specific Content Demand Measurement System.

    About the Role:

    As a Data Platform - Senior Software Engineer, you will build and maintain critical platform and infrastructure predominantly built on AWS cloud to enable our team to develop the next generation of product modules and features that define cutting edge innovation. This will enable us to continue to solve TV industry’s biggest challenge : Accurate measurement of TV content in digital world

    You will work collaboratively with a team of world class engineers, data scientists and industry insights analysts to understand what they need to get their jobs done. You care deeply about the accuracy, availability and security of our core data platform whilst being highly passionate about monitoring metrics and adapting new technologies relevant to platform and business.

    You are an ambitious leader in your own right, a self-starter and an organized teammate who thrives in a fast growing, dynamic, results driven environment. If you want to be known for playing a key role in building & maintaining the technology behind the global entertainment industry’s first ever measure of content popularity, then this role is the best fit for you.

    We keep our culture at the core of what we do and use it to drive every decision we make. We trust highly and are looking forward to welcoming your contribution to the team.

    Requirements

    • Empathy for customers, teammates, and other stakeholders
    • Solid foundation in computer science with strong competencies in data structures, algorithms and software design.
    • 5-10 years of solid software development experience especially consuming REST APIs and building high throughput applications (both in terms of calls and data flowing)
    • Experienced in building highly scalable architectures: designing, operating and supporting secure, high-performance, high-availability, large-scale, distributed systems
    • Highly confident in object oriented programming language(s) – We code primarily in Java/Scala/Python, but we believe that engineers with deep fundamentals can pick up new languages relatively quickly.
    • AWS services experience in production environments around big data like Kinesis, Data Pipeline, Elastic Map Reduce(EMR), Athena, S3, EC2, Auto Scaling, CloudWatch Monitoring, Dynamo DB
    • Experience with key big data technologies like Apache Hadoop, Spark, Redis/Memcached, Elasticsearch, and similar technologies
    • Very confident with SQL Databases (MySQL, PostgreSQL) : ORM frameworks and performance tuning techniques.
    • A hands on problem-solver who loves working as part of a team, strives for continuous improvement and is “fascinated by data” (curious for the extracting insights out of it).
    • Excellent team player with good communication skills – you need to be a great listener that understands the needs of the business and can convert these into clear and easily understood specifications & are able to present this across the teams

    Benefits

    What you will be experiencing in this role with us:

    • A high-performing team of elite professionals who are excited about creating the future and share a passion for what they’re creating and pull your own weight.
    • A diverse group of colleagues who hail form every corner in the world joined by a common vision to better connect content creators with consumers
    • An unrelenting emphasis on a value-driven team, with an ever-increasing team average (ask us for our ‘Parrot Play’ guide!)
    • The opportunity to lead an initiative that is introducing a new paradigm to one of society’s most impactful industries
    • Fast paced work environment that is focused on results and growing together.
    • Flexible work hours, catered lunch on Mondays, a stocked kitchen with coffee and tea
    • All the resources and support you need to succeed, learn and grow in your role
    • A lot of love for TV!
     

    Senior Mobile Developer

    We love TV. We believe in the magic of content, and its impact on people's lives.

    Passionate about TV, data and technology? Join our growing team as we deliver the world’s leading content demand analytics built on the largest demand database to bring science to the art of TV. Rapidly establishing as a global currency in TV, our Demand Expressions are helping to drive a new era of empirical measurement in the industry, as we aim to help our partners make the most powerful decisions, every day.

    Parrot Analytics is a content demand analytics company that empowers some of the largest media and entertainment companies, brands and agencies with the world’s largest demand behaviour data sets to understand global audience demand for television content. Utilising the most advanced artificial intelligence platform in the industry, custom machine learning software and our own patents, we provide the measurement of content popularity regardless of the market or broadcast platform we surface insights to our partners both on our dedicated dashboard as well as through our growing partner insights team.

    About the Role

    We are looking for a Mobile Developer with a deep understanding of the iOS & Android platforms, who is motivated to combine the art of design with the art of programming. You will be joining a new team working on exciting apps with an ambitious goal to reach consumers globally. You will help set our technical direction for mobile app development, and be responsible for launching our new apps. Day-to-day you will work closely with other engineers to integrate with our wider technology platform, and designers to help bring to life their vision in engaging, high-quality apps.

    Please note: Due to the current travel restrictions we are only looking to hire for candidates in New Zealand. In the meantime please keep you eyes out for future opportunities once the restrictions are lifted.

    Requirements

    • Empathy for customers, teammates, and other stakeholders
    • Excellent team player with effective communication skills who is able to listen intently and understand the needs of the business, can convert these into clear and easily understood specifications and are able to present this across teams
    • You must love building mobile apps and are passionate about creating beautiful, responsive user interfaces to provide a world class user experience on phones, tablets and beyond
    • 5+ years of high quality native mobile application engineering experience for iOS and/or Android. Proficient using Swift and/or Kotlin (preferred) or Java.
    • Production grade mobile experience is critical for this role as you have to hit the ground running on day 1 as part of a small dev team
    • Good understanding of the submission process and managing apps in the Apple App Store and Google Play
    • Quality focused with unit and UI testing experience with tools such as XCTest and Espresso
    • Experience writing custom animation and transitions to build modern, fluid and responsive apps. Working with video playback is a bonus
    • Experience collaborating with design teams, and understanding of mobile OS design guidelines such as Google Material Design or iOS Human Interface Guidelines. You have worked with tools such as Invision, Zeplin, Sketch and Figma
    • Good understanding of consuming REST APIs with asynchronous request handling. Familiarity with GraphQL is a plus
    • Confident with CI/CD, analytics and crash reporting tools for mobile applications such as Firebase/Crashlytics, Fastlane, Jenkins, CircleCI, Microsoft AppCenter etc
    • (Nice to have) Experienced working with AWS technologies such as CloudFront, Elastic Container Service (ECS), S3, EC2, CloudWatch as well as Kubernetes/Docker is a plus

    Benefits

    What you will be experiencing in this role at Parrot Analytics:

    • A high-performing team of elite professionals who are excited about introducing a new paradigm to one of society’s most impactful industries
    • A diverse group of colleagues from every corner in the world joined by a common vision to better connect content creators with consumers to be best in the world
    • An unrelenting emphasis on a value-driven team, with an ever-increasing team average (ask us for our ‘Parrot Play’ guide!) seeking to be the best in the world at what they do each day
    • Working with world-renowned TV studios and brands and some of the smartest data people in the industry to solve some of the biggest data and measurement problems in the TV industry every day
    • The encouragement, support, and resources you need to succeed, learn and grow in the role and in your career
    • A lot of love for big data, TV shows and stories that move us!

    Our Guiding Values:

    • We love our partners! We care intensely and passionately about achieving our vision and helping our customers be successful everyday – they have put their trust in us, so we work hard to #MakeItHappen for them
    • We exist because we believe in the magic of TV content and its impact on people’s lives!
    • We want to make an impact in today’s golden age of TV, by enabling our partners to make data- driven decisions across the industry – so that fans are better connected with the content they love!
    • We have defined culture as the way we live and breathe every single day as an elite team to become the best in the world at what we do
    • We understand the importance of disseminating knowledge, information, constructive feedback and ideas – so we work hard to over share
    • We take the initiative, always champion our culture and hold everyone accountable to it, so we work hard to #LeadTheParrotWay
    • We understand the value of flexibility, freedom and autonomy and embracing new ideas to help us achieve our results (mastery) , so we work hard to make sure the best ideas win
    • Checking our ego at the door, we enter a ‘no politics zone’ each day and strive to learn & grow faster together, so we work hard to add value and increase the team average every day
     

    Senior Software Engineer - API & Data Platform

    We love TV. We believe in the magic of content, and its impact on people's lives.

    We are a data science company that empowers media companies, brands and agencies to understand global audience demand for television content. Wielding the world’s largest audience behaviour data sets, the company has developed the world’s only global cross-platform, country-specific Content Demand Measurement System.

    About the Role:

    As a Data Platform - Senior Software Engineer, you will build and maintain critical platform and infrastructure predominantly built on AWS cloud to enable our team to develop the next generation of product modules and features that define cutting edge innovation. This will enable us to continue to solve TV industry’s biggest challenge : Accurate measurement of TV content in digital world

    You will work collaboratively with a team of world class engineers, data scientists and industry insights analysts to understand what they need to get their jobs done. You care deeply about the accuracy, availability and security of our core data platform whilst being highly passionate about monitoring metrics and adapting new technologies relevant to platform and business.

    You are an ambitious leader in your own right, a self-starter and an organized teammate who thrives in a fast growing, dynamic, results driven environment. If you want to be known for playing a key role in building & maintaining the technology behind the global entertainment industry’s first ever measure of content popularity, then this role is the best fit for you.

    We keep our culture at the core of what we do and why we do it. We trust highly and are looking forward to welcoming your contribution to the team.

    Requirements

    • Empathy for customers, teammates, and other stakeholders
    • Solid foundation in computer science with 8+ years of solid software development experience
    • Highly confident in object oriented programming language(s) – We code primarily in Java/RxJava, Scala, Python, but we believe that engineers with deep fundamentals can pick up new languages relatively quickly.
    • Intensive exposure of serving data via RESTful APIs in core frameworks like SpringBoot, NodeJS or AWS Amplify/Lambda. Experience in building highly throughput applications in terms of number of calls and high volume of load processing is a MUST
    • Highly competent in SQL Databases (MySQL, PostgreSQL) : ORM frameworks and performance tuning techniques.
    • Experience working in cloud production environments such as GCP, AWS or Azure.
    • A hands on problem-solver who loves working as part of a team, strives for continuous improvement and is “fascinated by data” (curious for the extracting insights out of it).
    • Excellent team player with good communication skills – you need to be a great listener that understands the needs of the business and can convert these into clear and easily understood specifications & are able to present this across the teams

    It will be advantageous to have:

      • Exposure to designing and/or consuming GraphQL APIs
      • AWS services experience in production environments around big data like CloudWatch Monitoring, Dynamo DB, ElasticSearch, Redis or Memcached.
      • Experience in building highly scalable architectures: designing, operating and supporting secure, high-performance, high-availability, large-scale, distributed systems
      • Understanding and exposure to Big Data technologies such as Apache Hadoop, Spark, Kinesis, Data Pipeline, Elastic Map Reduce(EMR), Athena, S3, EC2, and Auto Scaling
      • Production experience with Kubernetes

    Benefits

    What you will be experiencing in this role with us:

    • A high-performing team of elite professionals who are excited about creating the future and share a passion for what they’re creating and pull your own weight.
    • A diverse group of colleagues who hail form every corner in the world joined by a common vision to better connect content creators with consumers
    • An unrelenting emphasis on a value-driven team, with an ever-increasing team average (ask us for our ‘Parrot Play’ guide!)
    • The opportunity to lead an initiative that is introducing a new paradigm to one of society’s most impactful industries
    • Fast paced work environment that is focused on results and growing together.
    • Flexible work hours, catered lunch on Mondays, a stocked kitchen with coffee and tea
    • All the resources and support you need to succeed, learn and grow in your role
    • A lot of love for TV!

     

     

    Front End Developer - Remote in New Zealand

    What is PredictHQ?

    PredictHQ is the world's leading source of demand intelligence, enabling global companies to accurately predict and prepare for demand anomalies.

    We cover every major category from conferences and concerts to live, unscheduled events such as extreme weather or airport delays. Our expertise is in verifying, enriching and adding intelligence to the millions of significant events that impact demand, so companies can act before it's too late.

    Our teams are creating advanced machine learning algorithms, using data from thousands of sources around the world, processing it through our modern, micro services based pipeline - and exposing it to customers via a powerful API. Some of the world's most exciting companies such as Uber, Amazon Alexa, Accenture and Amadeus rely on us to learn from the past, and predict their future.

    Launched in 2016, PredictHQ is growing rapidly and backed by Lightspeed Venture Partners, Sutter Hill Ventures and Aspect Ventures. PredictHQ has offices in San Francisco, US, and Auckland, New Zealand.

    Our team combines the best of the American ambition and drive with New Zealand's empathy and community spirit. We have high standards and huge plans.

    Requirements

    We’re looking for a passionate, self-motivated, keen, and skilled Front End Developer to join us. It's a Remote Opportunity in New Zealand or works from our office in Auckland - you can live anywhere in New Zealand with access to solid WIFI, and work remotely from the comfort of your home office. Candidates will need to reside in New Zealand with full-working rights.

    You’ll work directly within a team of exceptionally talented individuals responsible for delivering beautifully designed, and high-performing platforms. You must be open and able to travel to Auckland 3-4 times per year to meet your teammates in person. We hold an annual all-company meeting/celebration every year, and for you to meet up with our teams for a week once or twice per year.

    If you:

    • Enjoy working as a team – learning from others and sharing what you know
    • Have a desire to work in a fast-moving startup that spans the world
    • Are excited about developing an innovative and world-leading product
    • Want to be part of a creative, enthusiastic, and supportive team

    Then we want to talk to you!

    Our people come first and enabling and supporting them to do their best work is a company priority. Regardless of age, education, ethnicity, gender, sexual orientation, or any personal characteristics, we want everyone to feel welcome. Our PredictHQ values are at the heart of our business and mean we are not only creating a world-first product but also a culture that is inclusive and unique

    A Front End Developer here at PredictHQ will get to:

    • Work in both the design and implementation of maintainable HTML, CSS, and Javascript
    • Take complex ideas and build interfaces that are easy to understand, look beautiful, and are performant
    • Work with a cross-functional team to identify, implement and deploy new features and products
    • Help create a shared component library to create elegant, efficient and consistent UIs

    Must-haves:

    • 2 years experience as a Front End Engineer
    • Ability to understand business rules and apply them to code
    • Strong testing and debugging skills
    • Experience in building modular stateful UI’s using modern frameworks (e.g., Vue.js, React, or Angular).
    • Familiarity working with a modern well-architected toolset, leading CI/CD processes, and a willingness to innovate

    Nice-to-haves:

    • Experience with Vue.js (this is our existing framework of choice)
    • Experience with Storybook (or similar)
    • Design or UX experience

    Benefits

    • Competitive salary
    • Health insurance
    • Options in the business (join a fast-growing company in its early stages)
    • Relocation allowance will be offered if you would prefer to move to our Auckland office
    • Additional paid leave
    • Hybrid work from home/office
    • Healthy snacks; Fancy coffee machine
    • Strong focus on team training and development
    • Work environment centered on collaboration, agility, and fun
    • Monthly Events (after all, we can’t be the Event Experts if we don’t have a few of our own!)

     

     

    QA Automation Engineer

    Do you love dinosaurs and data? Join us!

    At Dexibit we’re a kiwi SaaS company providing big data analytics to visitor attractions. From museums to zoos to theme parks, we work with big names such as the Smithsonian, Royal Palaces and NASA alongside your favorite places here at home like MOTAT and Weta. We’re a diverse, empowered team who have collected a fair few awards in our time from HiTech, NZIBA, TIN and more!

    Dexibit predicts and analyzes visitor behavior to help bring more visitors through the door, engaging and coming back. Our product includes forecasts, insights and dashboards equipped with machine learning, natural language and more. We serve predominantly larger venues through an enterprise sales business model, with a hybrid product led growth dynamic.

    There’s never been a more important time to help the world’s culture and entertainment sectors as they reopen and recover after COVID-19. Being early in our journey, internationally focused and with an exciting modernization program underway too, there’s lots of opportunities for career growth.

    Quality at Dexibit

    Dexibit is a product company where product sits at the heart, intersecting sales, success, marketing, engineering and the business. Our team is highly collaborative, working in cross functional teams across dual tracks for discovery and delivery in an agile fashion. Quality is an important part of providing a product our customers love!

    This is a sole charge quality role, best suited to an up and coming leader who enjoys the variety of challenges and fast pace of a startup environment with an open mind and love of agency. You’ll know what great looks like and will be comfortable introducing change with scale appropriate structure and process. It’s a great opportunity to build out a quality practice and grow your career.

    Dexibit is an enterprise grade solution platform comprising a user application together with a deep data engineering stack which takes data from 60 industry specific integrations through a data lake, pipeline and warehouse, and is feature ready for machine learning models. Our users are primarily business personas from visitor service operations, finance and marketing. While we innovate, we’re currently modernizing to a React and NodeJS stack, along with changes to our data automation platform and machine learning framework, an exciting program we’re part way through.

    What you’ll get up to

    You’ll work closely on the ground with our product teams in the pursuit of quality as we solve important and difficult problems for our customers and the business – in ways people love, yet work for the business. You’ll help lead our quality efforts in pursuing an ever increasing coverage of tests across the technology ecosystem, resulting in less rework and increased release cadence.

    You will:

    1. Take ownership of the overall test suite that the team and stakeholders will use automatically and routinely to test our products
    2. Be an active contributor in a cross functional agile team, working alongside product, design and engineering
    3. Write test plans to cover both automation and manual testing
    4. Automate application tests, scheduling and executing test automation as needed
    5. Report and investigate test results
    6. Establish reporting dashboards to provide visibility on test coverage and risks
    7. Writing agile documentation
    8. Understand end user analytics and help the team to understand and measure customer loading speed, errors, crashes and more
    9. Foster a community of knowledge sharing
    10. Undertake manual testing where automation has not yet covered the product, then discover candidates to be replaced with automated tests

    Our team is huge on learning, so you’ll enjoy regular lightning talks to keep your mind sharp, opportunities to take you to new technical places or face varied business challenges and the chance to share your own knowledge with the team.

    What you’ll bring

    • Bachelor’s degree or equivalent in engineering, computer science, information systems or similar and 3+ years experience in a similar role
    • Demonstrated understanding of the methods and techniques of modern test automation and quality practices
    • An understanding of cloud based (SaaS) software concepts
    • Promotion of CI/CD best practices
    • A love of teams, balancing a collaborative yet pragmatic working style
    • A solid understanding of development processes and agile practices
    • Deep experience with test automation software, building, debugging and maintaining tests
    • Experience in multi platform or cross browser testing
    • Experience with API test automation
      Experience with one of TestCafe, Cypress, Selenium or Nightwatch, plus AWS
     

    Manager, Partnerships APAC Retail

    Hi there! Thanks for stopping by 

    Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

    We are looking for a Partnerships Manager to join our Retail team in Auckland. You will be responsible for managing the local execution of Vend’s key partnerships in Australia and the APAC region by maintaining day to day relationships with our partners, training and supporting our partners and ensuring each partnership exceeds its key KPIs.

    Who we are and what we do:

    This year Vend joined forces with Lightspeed to become ‘Vend by Lightspeed’. We are a cloud-based commerce platform designed for busy retailers. We started our journey in New Zealand ten years ago and have grown from local startup to global success. By joining Lightspeed, we are able to make an even bigger impact, with greater resources, building new features faster and powering retailers everywhere. 

    At the heart of who we are is our people and customers. We power local retailers in over 100 countries and we have offices in Canada, USA, Europe and APAC. We dream big and we're looking for people who do the same.

    Here in APAC you’ll have the ability to make a genuine impact, learn from the industry's best, and enjoy the perks of being part of a global growing tech company!

    What you’ll be doing:

    • Partner Management: work with APAC leadership and the Global Partnership team to maximize the effectiveness of our key APAC partnerships. Take end to end responsibility for a portfolio of existing strategic partnerships with a focus on increasing the MRR, leads, and/or residual payments from the partner.
    • Partner Support & Training: includes conducting workshops, train the trainer sessions, and other educational programs to ensure our partners are well equipped to sell and promote Vend. Serve as the first line of support for our partners. Develop and maintain supporting materials and collaterals for our partners
    • Enablement: ensure our internal teams and functions are up to date on partnerships in the region such as collaborate with marketing on joint campaigns and planning. Engage in joint efforts between the Vend Direct and Channel Sales teams and Partner Sales teams to ensure there is successful overlap.
    • Business Development: with support of the Global Partnership Team identify and foster new opportunities with payment companies and other potential strategic partners.

    And a little bit of....

    • Sharing best practice and opportunities with the Global Partnership Teams and reporting/measurement of existing partnerships
    • Becoming a specialist in product to enable you to identify business-specific cross-sell and upsell opportunities
    • Running effective customer referral programs and be a thought leader on POS, Payments and Vend partnerships in the region
    • Collaborating with Marketing and Sales on how best to jointly execute on partnership initiatives
    • Representing Vend at key industry events and in meetings with senior executives from other companies and own key relationships

    What you need to bring:

    This role will include the direct management of one Partner Growth Manager and the team may grow in the future.

    We're looking for a creative, resourceful and detail orientated candidate who has experience with the following:

    • Extensive experiences in operating, building and maintaining relationships with partners
    • Ability to develop business plans and execute near and long term strategies to accelerate growth
    • Ability to effectively influence and communicate cross-functionally

    What’s in it for you?

    • Ability to do your job in a truly flexible environment;
    • Genuine career opportunities in a company that’s creating new jobs everyday;
    • Work in a team big enough for growth but lean enough to make a genuine impact.

    Plus, we have a range of benefits that’ll keep you happy, healthy and (not) hungry:

    • Lightspeed share scheme (we are all owners)
    • Unlimited paid time off policy 
    • Flexible working policy
    • Secure, full-time carpark
    • Discounted health insurance 
    • Health and wellness benefit of $500  
    • Dog-friendly environment
    • Free fresh fruits, snacks and drinks (and cake for your birthday!)
    • Paid leave and assistance for new parents
    • Travel insurance for you and your family

    Where to from here?

    Obviously, we’re looking to ensure it’s a solid fit from both sides: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our Instagram.

    Vend by Lightspeed is an equal opportunity employer committed to providing a working environment that embraces, values and champions diversity, equity and inclusion. 

     

    Digital Content Specialist

    Bloop bloop! (That's fish for hello from us here at ezyVet!)

    Is your fish bowl feeling a little small? That lone castle sculpture and token coral lost their shine? Thinking about clearer waters, bigger tanks, open rivers? Are you ready to leave your current fishy abode for more exciting tides? Are you ready to swim against new currents and take your career to the next step? Well we may have something that'll get you swimming with excitement!

    We provide the premium cloud-based practice management software solution to veterinary businesses around the world. ezyVet helps our customers manage their clinics, specialist centres, hospitals or universities in intuitive and innovative ways giving them more time and the tools to better care for our furry friends. We also build careers for those who have a hunger to grow themselves and ultimately the success of the company.

    Maybe our little fishy paragraph got you chuckling and curious, or maybe you cringed a bit and thought - I could do better! Either way, you could be who we're looking for! We have a brand new, exciting role to join our marketing team - a Digital Content Specialist. Previously content creation was a shared task across our Marketing team, but as we grow and scale (haha there's another fish joke!), we're looking for someone to spearhead our long form content and take ownership in this space. The ezyVet voice, is yours! Blog posts, articles, ebooks, video scripts, you name it. We're looking for someone with a passion for writing, a bit of flare, a bit of character and a lot of excitement about contributing to the growth of our brand and company!

    You'll own our content roadmap and create content for our blog , work on our customer stories (interviewing, scripting, write up) as well as other projects such as web pages and ebooks.

    So, do you have the gills for this? We're looking for:

    • Excitement about ezyVet and the journey we're on
    • Delight in written story telling with a clear written voice '
    • Keen eye for detail - you'll be proofing your own work too!
    • Drive - you're self driven, results orientated, keen for feedback to continue to improve our content
    • 2+ years of writing or content creation experience

    ezyVet is growing at a fast pace, no two days are the same and no manual exists that will tell you what to do. If you’re a self-starter, team player and want to be a part of building something great, then we’d love to hear from you. Reap the rewards of a fast-growing, global company and achieve more than you ever thought possible.

     

    Data Engineer

    We have big company growth goals and there’s lots of room for learning as we build momentum moving from data engineering to automation. We're looking for a talented engineer/developer who codes but has a love for data and wrangling technology to build efficient, and wherever possible, automated processes. You might have graduated then jumped into your first engineering gig for the experience, now you've got an itch to follow your passion and carve out a career in data engineering. Look no further, that's what we've got right here!

    We’re not your conventional data engineering team by any stretch of the imagination. Firstly, we dabble a lot in the development space to build bespoke data pipelines, its really fast paced and very commercial given the sensitivity of handling customer data. We regularly build for new source practice management software (PMS) and DB architectures – working across ~70+ custom scripts and operating on ~40+ different db architectures.

    Data engineering is part ETL, so what does that process look like?

    Extract – we have an app built in C# used to extract from the large number of scripts (> 45) the tools are designed to convert the source system into MySQL in raw format (i.e. what the data looked like in their MSSQL system)

    Transform - PHP Data Conversion Script – core framework built to ‘standardise’ the conversion process, and components added custom to the script we’re converting from

    Load – data piped up to production databases via an automated linux script

    So what else?

    Integration is also part of our daily work. We build a lot of data pipelines across many services.
    For example:
    We help Sales build and maintain event driven data pipelines to reduce their workload (PipeDrive / FreshDesk / Grafana projects). We design new data tools to help drive business success (Data Warehouse / Global Query / Data UI / Data Mapper projects). We use 3rd party services to enrich the information we gather (Google API services with PipeDrive, Jira with FreshDesk). We also do a lot of R/D by allowing our data engineers to each lead their own projects with a lot of freedom (ezyVet Live / AI Machine learning like Deep Racer where we placed 3rd in 2021 - Shameless plug;)

    Essentially we're we strive to automate our data conversion process on a daily basis!

    What your day might look like:

    • Get ready with fresh toast from our kitchen and stock up on a steaming cup of coffee – every day is busy and we want you to be pumped!
    • You may start the day with conducting some pre go-live system audits or carry out data checks to assess quality of conversion data  
    • You’ll need to assess, clean and prepare bulk customer data for loading into ezyVet - this can be pretty manual so be prepared to break up the tasks with some team banter
    • You might throw in some documentation of data maps and developing and executing customer sign off process for data uploads 
    • You’ll need to work across teams – today you may support key account’s data management strategies during implementation 
    • Time for a coffee top up!
    • Next you may look at where it could be possible design, build and manage data automation processes, including testing  - This is a massive focus for us to shift the dial. We want you to get creative!
    • Finishing off the day with something a bit lighter - business process documentation – how to guides for individual legacy systems like AVImark and Cornerstone. 
    • We put the work in where it needs – and work as a team to get it done! We do work to some pretty tight deadlines, and there can be hiccups along the way, but we see through the challenges as a team and they’re always great to learn from.

    What you'll bring:

    • A hunger and excitement to learn and adapt
    • A great attitude - our team is filled with a bunch of inspirational and driven individuals!
    • Natural ability to build rapport with clients stakeholders
    • Knowledge of data modelling with large and varied data sets 
    • Data visualization and communication of complex data models 
    • Data testing, automated testing tools would be an advantage 
    • An ability to read data models and comprehend database structures and relationships..

    Experience with some or all of these will definitely get you noticed:

    • OOP, C#, PHP, MySQL, Python, Laravel, AWS, Jira, Grafana, Confluence, Slack
    • Automating repetitive processes and even dabbled in machine learning

    What you get:

    • Structured onboarding, induction and ongoing training + plenty of challenges that build careers
    • Continuous L&D (both internal and externally)
    • Great tech kit for both work and personal use
    • Sweet office space to collaborate - including a gym and roof top bar!
    • Coffee + snacks + catered lunches at least three days a week
    • Animal friendly office - woof woof!

    What's next?

    If you enjoy learning in a fast-paced dynamic environment and are eager to show what you really know, this is the opportunity. We're looking for drive, passion, and a willingness to learn – if we’re preaching what you're practicing, we’d love to hear from you. Go on what's the worst that could happen? You get to work with an amazing group of people doing awesome things for vets, pets and pet owners across the globe.

    If you are not quite sure what to make about this quirky SaaS company - never fear - we are well past that "startup" phase and have the backing of a very prestigious fortune 500. Check out Chelsea as she explains who we are and what we do for Vets all around the world!

     

    Customer Support Agent

    Serato is one of the world leaders in audio software for professional DJs, producers and musicians. World renowned artists such as Fatboy Slim, A-Trak, Snoop Dogg, and DJ Snake love our products and use them on a regular basis.

    We are based in central Auckland and are currently looking for a Customer Support Agent to join our team. You will be the first line of software and hardware support for our large base of customers.

    You will be working with a great team of people dedicated to providing the strong customer support that Serato is known for. As such, you must be able to work a rotating shift schedule (including weekends) to best assist our customers.

    To be successful in this role, you should have:

     

    • The ability to respond to, and help customers in an attentive and polite fashion
    • An appropriate, concise and personable writing style
    • The skills to deliver accurate and clear information in documentation and customer support
    • A drive to stay ahead of the curve; researching and practicing using new equipment/technologies
    • Solid problem-solving skills
    • Focus on continuous improvement
    • Previous experience in a Helpdesk role though not a requirement would be an advantage
    • General computer and audio knowledge
    • Serato product knowledge (DJ & Music Production)

    Responsibilities will include

    • Assisting other team members with support related issues
    • Assisting other departments with support related issues
    • Monitoring user satisfaction and reporting any findings to Team Lead and Support Operations Manager
    • Confidently and positively engage with our customers via various social media platforms

    In return for your skills and experience, we offer a role that will complement your lifestyle, the opportunity to learn new skills, and work with a close-knit team.

    The successful applicant will receive full training in our internal processes, a competitive salary (including medical insurance), and modern working conditions within a great team environment.

    To be considered for this opportunity, you must be an NZ Resident or Citizen.


    Apply online for this role or contact Paul J Ah Kuoi for more information.

     

    Applications close 5pm Friday 17th September 2021

     

    Senior Engineering Manager

    About Serko

    Serko is an NZX50, global business travel and expense company, with our Headquarters based in Parnell, Auckland. As the 2020 HI-Tech Company of the Year, we're a diverse, close-knit group where everyone's opinion matters. We’re already the established leader in Australasia and revolutionizing the way people do business travel in the USA and Europe – and we’re growing!

    We’re hiring people from different backgrounds, experiences, abilities, and perspectives to help us build a world-class team and product.

    About the Role

    We're looking for people with a solid background in leading teams. We want our leaders to play to their strengths, so even though this role describes various competencies, we expect that most people will delegate some of the responsibilities to their teams. The core competencies of this role include coaching and mentoring of people, cultivating a collaborative team, leading delivery and continuous improvement. Lead the people, delivery, and engineering management for several cross functional product delivery teams working in partnership with Product Managers and other Senior Engineering leadership to improve our product delivery and engineering culture, processes and people.

    This is a permanent, full-time position where you'll be utilising your experience in:

      • Hiring across Software Engineer, QA Engineer and Engineering Manager roles
      • Advocacy and alignment for Ways of Working in Product Delivery
      • Enabling growth and development of Engineering Manager(s) and Principal Engineer(s)
      • Identifying and resolving cross cutting concerns within the group
      • Delivery, focus and flow of work
      • Performance, morale, behaviour and retention
      • Barrier removal, enabling successful product delivery teams
      • Constant view to uplift team members and appreciate high-performance
      • Encourage collaboration with other product delivery teams and groups (Product Management, Design, Architecture, Support, etc.)

    Requirements

    • Product delivery management skills
    • Coaching, mentoring and facilitation skills
    • Change management proficiency
    • Leader of leaders and teams
    • Candid and empathetic with feedback
    • Strong communication abilities and transparency
    • Firm grasp of engineering practices
    • Understand the broader technical landscape

    Benefits

    It's important to us, that our people can bring their whole selves to work. Join our team and we have the following on offer for you!

    • Competitive salary + Kiwisaver + A generous incentive scheme
    • Laptop, modern office with games, exceptional coffee, snacks, and a great social atmosphere!
    • Permanent full-time opportunity
    • Promotional opportunities among an established & growing global organisation
    • Guidance from industry leaders to help your growth towards your career pathways
    • Flexibility to work-from-home
    • Flexible starting and finishing hours
    • Inclusive culture which embraces the diversity of our people - with many different nationalities proudly represented across the Serko workforce. We look for people to add to our culture!

     

    How to Apply

    Serko is a NZ Immigration Accredited Employer. However due to Covid-19 immigration restrictions, we can only accept applications from candidates who are either NZ/AU citizens/permanent residents, or hold a current valid work visa for employment in New Zealand.

    If this sounds like you, then please click on the "Apply" button and follow the prompts.

     

    Risk and Compliance Manager

    Our aim is to create the most financially empowered generation. We believe that everyone deserves the chance to live the life they choose, that everyone deserves the right to be able to grow their wealth, and everyone should be able to invest. We’re developing a new generation of investors, one pay-day at a time. 

     

    With such a big vision we need a big team, and we’ve had an exciting opportunity open up in our Risk and Compliance team as a Risk and Compliance Manager. You’ll enjoy a varied role, responsible for working across our business to make sure that our wider risk and compliance programme is fit for purpose at all times. A core part of this role is designing training and resources that work for our different teams, plus coaching and training our people to sharpen their risk and compliance skills.

     

    Sharesies is going through lots of growth and change. We’re looking specifically for people who love the idea of working in a high growth organisation with big plans for the future. Our plans for the future mean we're looking for someone with an adaptive mindset in the Risk space, who can move and prioritise to match our needs.

     

    At Sharesies we look specifically for people who are as excited about our vision as we are.  We are looking for a Risk and Compliance Manager with these qualities: 

     

    • You can engage an audience and tell a compelling story. You’re experienced at getting collaborators to act on risks, and advance shared risk capabilities
    • You’ve had experience collaborating with people from all walks of life. You enjoy working together for better risk, customer, people and business outcomes
    • A ‘can-do’ attitude: you enjoy learning and have a growth mindset
    • You know how to coach people and grow other people’s skills and awareness
    • You feel comfortable juggling multiple priorities at once
    • You use progressive risk thinking, and know how to apply it for good commercial and customer outcomes 


    Please click here to read a full Job Description

     

    Sharesies is committed to promoting and celebrating a diverse and inclusive workplace—a place where we can all be ourselves and thrive in our work. We offer a range of family-friendly, inclusive employment policies, flexible working arrangements, wellbeing initiatives, and services to support people from different backgrounds.  

    This job closes COB on 27 September 2021. If this job sounds like you, please send through your cover letter explaining why you’re excited about this role and working at Sharesies, along with your cv, and we’ll be in touch!

    The successful person will be required to obtain a Ministry of Justice Criminal Convictions check and all applicants must be legally entitled to work in New Zealand. 

     

    At Sharesies, we believe in the power of belonging and we're committed to a culture of inclusion. We are building a diversity program to increase the diversity of underrepresented groups in our talent pipeline. As part of this diversity program, we've included a few questions in this application to better understand candidate experiences and keep improving our equitable outcomes.
    It's completely up to you whether you answer any or all of these questions. If you decide to participate, we'll only use the information you provide for the purposes of our diversity program. If you choose not to participate, it won't affect your application. The hiring managers do not have access to this data. If you have any questions about how we'll manage and store your data, please email pxteam@sharesies.co.nz 

     

     

    Senior Product Designer, Design System

    Our aim is to create the most financially empowered generation. We believe that everyone deserves the chance to live the life they choose, that everyone deserves the right to be able to grow their wealth, and everyone should be able to invest. We’re developing a new generation of investors, one pay-day at a time. 

     

    With such a big vision we need a big team, and we’ve had an exciting opportunity open up in our Product Design team as a Senior Product Designer, specialising in Design Systems. 

    In this role you will collaborate with others in the Design team and the broader Product teams to shape and support the Sharesies Design System. You’ll be responsible for creating a Design System that supports the design strategy to create loveable experiences that align with Sharesies’ purpose and vision.

     

    Sharesies is going through lots of growth and change. We’re looking specifically for people who love the idea of working in a high growth organisation with big plans for the future. For this role, we expect you’ll continue to analyse and adapt the design system as we grow and the needs of our business change.

    At Sharesies we look specifically for people who are as excited about our vision as we are.   For the Senior Product Designer role we are looking for someone special: 

    • You’re a team player—our core values are really important to us. You’re honest, dependable, supportive, kind, direct, and have a sense of humour.
    • You take a collaborative, creative and curious approach to problem solving. You enjoy helping out and making stuff better.
    • You know how to create and share design resources that people from all walks of life can engage with and use. 
    • Your design experience and knowledge can build on and align with our company vision and our goals. 
    • You enjoy communicating a story, sharing your visionary thinking and expert knowledge with other areas in the business. 
    • You know how to use design principles to help ensure the quality of our product and delivery of our projects, and to help us work better as a team. 


    Please click here to read a full Job Description

    We’re looking for the right person, not just a list of qualifications. We’d love to hear from you even if you’re not sure you fit the bill. You don’t need a background in finance—fresh creative eyes are really valuable. 

     

    Sharesies is committed to promoting and celebrating a diverse and inclusive workplace—a place where we can all be ourselves and thrive in our work. We offer a range of family-friendly, inclusive employment policies, flexible working arrangements, wellbeing initiatives, and services to support people from different backgrounds.  

     

    This job closes COB on 27 September 2021.  If this job sounds like you, please send through your cover letter explaining why you’re excited about this role and working at Sharesies, along with your CV, and we’ll be in touch!

    The successful person will be required to obtain a Ministry of Justice Criminal Convictions check and all applicants must be legally entitled to work in New Zealand. 

     

    At Sharesies, we believe in the power of belonging and we're committed to a culture of inclusion. We are building a diversity program to increase the diversity of underrepresented groups in our talent pipeline. As part of this diversity program, we've included a few questions in this application to better understand candidate experiences and keep improving our equitable outcomes.
    It's completely up to you whether you answer any or all of these questions. If you decide to participate, we'll only use the information you provide for the purposes of our diversity program. If you choose not to participate, it won't affect your application. The hiring managers do not have access to this data. If you have any questions about how we'll manage and store your data, please email pxteam@sharesies.co.nz 

     

     

    Software Engineering Team Lead

    About Auror

    At Auror, we’re empowering the retail industry to tackle theft and Organized Retail Crime, a $100 billion problem globally. It’s high volume crime that’s increasingly organized in nature and is putting people, retailers, and communities at risk every day.

    Auror connects people with intelligence to reduce crime. As a company, we’ve built a high-performing, positive culture with a focus on providing an inclusive environment for a diverse team. If you’re excited about fighting crime and building safer communities, for everyone, then we want you on our team.

    About Auror Engineering

    Collaboration is at the heart of the Engineering team at Auror. We believe that we can only build the very best software through working with each other, seeking different perspectives to solve problems. As part of our team, you will:

    • Work closely with Product Management and Design to scope out the best solution
    • Prioritise helping each other and giving great feedback on PR reviews
    • Take responsibility for testing your own code, consulting with our QA team

    We’re a team who:

    • Ship code to production at least 15 times a day (with a defect rate under 0.2%), prioritising short feedback cycles over project plans and deadlines.
    • Block out serious time for engineering enhancements (Tech debt) and UX improvements (based on feedback of deployed features).

    Our new architecture is cloud-native, which lets us focus on delivering business value to customers, not maintaining the plumbing.

    Our stack is: React SPA with MobX and Typescript over a C# dotnet core backends-for-frontends WebAPI, hosted in Azure. In Azure we use App Services, SQL, Functions, Storage, Event Grid and Search.

    Requirements

    About The Role

    As one of our Software Engineering Team Leads, your role will be a split between leading a team of 3-4 software engineers and hands on development. Our philosophy is that every leader should have time to get their hands dirty, so we limit team size.

    You will have the following skills:

    • A collaborative working style and an appreciation for working in an agile environment. You’ll be able to work with developers of all skill levels, and to coach and mentor your teammates.
    • Excellent written and verbal communication skills and attention to detail.
    • Ability to discuss technical problems and solutions with both technical and non-technical people.
    • Ability to think holistically about the impact of your work and your decisions on the whole business, not just the engineering team.
    • Ability to break large pieces of work into small, shippable units of value, collaborating to come up with simple, evolvable architectures that prioritise learning over perfection.
    • An interest in scalability, usability, security, cloud platforms, privacy & ethics, and/or our industry: loss prevention / safer communities / crime prevention.

    In Your First 6 Months at Auror

    • You’ll make big contributions to our product, working with Product Management and Design from the very beginning to make sure we’re delivering value to our customers and making a meaningful impact.
    • You’ll use your coaching and mentoring skills to lead a highly engaged team of engineers.
    • You’ll get to know (and work on) the entire product and different parts of the codebase.
    • You’ll work to improve our processes, tooling and tech stack.

    Benefits

    Benefits When You Join Auror

    • Employee share scheme: You’ll own part of a company making a real difference!
    • Flexibility: We are hard-working and outcome focused, but recognize there is more to life than work. We promote a healthy work/life balance.
    • Mental and physical health: We understand how vital both mental and physical health is, and have policies to support that, including Wellness Days (days that you can take for any reason whatsoever, not just for when you’re sick/ unwell).
    • Family friendly: We offer comprehensive parental leave and benefits for primary and non-primary caregivers.
    • Personal development: We support our team to participate in courses, conferences, or events that will help them be relentless about improvement.
    • Team love: We have regular team lunches and social events where most (if not all) activities are during work hours.
    • Making an impact: You’ll work to solve interesting problems and help us keep communities safe.

    Next Steps

    If you’re excited about our mission and you have experience and a passion for this role, please hit “Apply” below.

    We’re proud that Auror is a place where everyone can learn and grow. So if you’re not sure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway as we’d love to hear from you!

    Once you apply, you’ll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we’ll be able to help you from there.

     

    Global Talent Partner

    ABOUT AUROR

    Here at Auror, we’re empowering the retail industry to tackle theft and Organized Retail Crime, a $100 billion problem globally. It’s high volume crime that’s increasingly organized in nature and is putting people, retailers, and communities at risk every day.

    Founded in New Zealand, we’re working with some of the best and largest retailers in the world across Australasia, North America, and the UK.

    Auror connects people with intelligence to reduce crime. As a company, we’ve built a high-performing, positive culture with a focus on providing an inclusive environment for a diverse team. If you’re excited about fighting crime and building safer communities, for everyone, then we want you on our team.

    THE ROLE

    As a member of the People Experience team, we are the champions and supporters of the incredible people in our team. We are looking for someone with a people-first focus, a kind heart, and an innovative mind, who has excellent communication skills and thrives in a fast-paced environment.

    We want people with different ideas and experiences, hence why we’re always striving to hire people from different cultures and backgrounds, and why you will always work with a focus on diversity, equity and inclusion, regardless if you’re sourcing candidates, hosting, or attending events or working on employer branding strategies. The actions in your day-to-day work will have a direct impact on improving and developing Auror as a company.
    You will have a stake in implementing and developing strategies to allow us to scale and continue to find the top talent efficiently.

    The core responsibilities of this role include:

    • Collaborating with different Aurors to gain an understanding of our hiring needs & priorities.
    • Leading proactive, innovative sourcing and recruiting efforts for all teams, locations, and levels of hiring.
    • Working with the team to attract quality talent, provide exceptional candidate experiences.
    • Hiring the best talent that adds to, and enhances the Auror culture.
    • Supporting internal mobility and helping our existing team learn and grow.
    • Taking responsibility for recruitment practices that support building diverse teams.
    • Developing and owning our employer branding and talent community strategies.
    • Owning and enhancing selection processes, assessments, and technologies for recruitment
    • Upskilling our team on interviewing tactics and techniques
    • Supporting the wider PX team to help make Auror a great place to work for everyone.

    Why us?

    • You’ll be joining a small, but mighty PX team as our first Global Talent Partner. We believe this is a career-defining role. You’ll be able to take what we’ve built so far and we’re excited to see you make it even better.
    • Recruitment is seen as a company priority and a team effort. You’ll be supported and will be seen as a valuable partner for everyone on our team.
    • We value candidate experience and our employer brand. Hiring managers will always provide constructive feedback to anyone who has interviewed with us.
    • We're financially secure and committed to sustainable growth.

     

    Requirements

    To ace this role you will have;

    • Experience with end-to-end recruiting of talent at all levels in a technology company
    • Experience recruiting in global markets, specifically North America
    • A desire to give all candidates the best possible experience
    • The ability to work at pace (not haste) while juggling multiple priorities
    • A positive attitude with a strong sense of responsibility. You do what you say you’re going to do.
    • Excellent communication skills - whether it be on the phone, Slack, video calls, email, or when writing creative content and job descriptions.
    • Curiosity. You’re interested in learning as much as you can about Auror. Whether it’s diving into the product roadmap and getting the lowdown on our engineering processes, understanding our customer success playbooks, geeking out on the metrics, or reading the content we share with the industry. You realise that the more you know about Auror, the better you’ll be at your job.
    • Experienced in training Hiring Managers and Interviewers on interview strategies and techniques.
    • An interest in data. Identifying trends and developing insights to recruit more effectively.
    • An overwhelming level of enthusiasm for building a great company culture

    We’re looking for someone who is excited about and aligned with our Guiding Principles;

    • Be Deliberate: Focus on delivering value to customers. We think big and start small. We continuously raise the bar.
    • Be a Partner: We’re collaborative and supportive. We partner with each other and our customers to create value. We have collective responsibility and hold each other to high standards.
    • Seek Perspectives. Solve Problems: We invite Strong Opinions Loosely Held for healthy discussion. We listen, understand, and keep an open mind.
    • Master Simplicity: We make the complex simple for each other and our customers. We are deliberate in everything we do. We focus on the problems we’re trying to solve.
    • Add a Touch of Magic: Look for opportunities to create magic moments in the work we produce, no matter how small.

     

    Benefits

    Some of the benefits of working at Auror include:

    • Working to solve interesting problems and have a meaningful impact.
    • Employee share scheme: Own part of a company making a real difference
    • Team love: We have regular team lunches and occasional team activities where most (if not all) are during work hours.
    • We understand and promote the importance of both mental and physical health, and have policies to support that.
    • Flexibility: We are hard-working, and outcome-focused but recognize there is more to life than work. We promote a healthy work/life balance
    • Personal Development: We support our team to participate in courses, conferences, or events that will help them be relentless about improvement with a focus on team learning and development
    • Family friendly: Comprehensive parental leave and benefits for primary and non-primary caregivers

    With diversity and inclusion at the forefront of Auror’s guiding principles, we promote a culture that celebrates diversity and inclusiveness at Auror, regardless of (but not limited to) race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.


    Get in touch: If you’re excited about our mission and have experience and a passion for this role, please hit Apply and tell us what excites you most about this role.
    You’ll hear from us to acknowledge your application, and if you have questions about any of the above, we’ll be able to help you.

     

    Principal Engineer

    About Auror

    At Auror, we’re empowering the retail industry to tackle theft and Organized Retail Crime, a $100 billion problem globally. It’s high volume crime that’s increasingly organized in nature and is putting people, retailers, and communities at risk every day.

    Auror connects people with intelligence to reduce crime. As a company, we’ve built a high-performing, positive culture with a focus on providing an inclusive environment for a diverse team. If you’re excited about fighting crime and building safer communities, for everyone, then we want you on our team.

    About Auror Engineering

    Collaboration is at the heart of the Engineering team at Auror. We believe that we can only build the very best software through working with each other, seeking different perspectives to solve problems. As part of our team, you will:

    • Work closely with Product Management and Design to scope out the best solution
    • Prioritise helping each other and giving great feedback on PR reviews
    • Take responsibility for testing your own code, consulting with our QA team

    We’re a team who:

    • Ship code to production at least 15 times a day (with a defect rate under 0.2%), prioritising short feedback cycles over project plans and deadlines.
    • Block out serious time for engineering enhancements (Tech debt) and UX improvements (based on feedback of deployed features).

    Our new architecture is cloud-native, which lets us focus on delivering business value to customers, not maintaining the plumbing.

    Our stack is: React SPA with MobX and Typescript over a C# dotnet core backends-for-frontends WebAPI, hosted in Azure. In Azure we use App Services, SQL, Functions, Storage, Event Grid and Search.

    Requirements

    About The Role

    As one of our Principal Engineers, you will have the following skills:

    • A collaborative working style and an appreciation for working in an agile environment. You’ll be able to work with developers of all skill levels, and to coach and mentor your teammates.
    • Excellent written and verbal communication skills and attention to detail.
    • Ability to discuss technical problems and solutions with both technical and non-technical people.
    • Ability to think holistically about the impact of your work and your decisions on the whole business, not just the engineering team.
    • Ability to break large pieces of work into small, shippable units of value, collaborating to come up with simple, evolvable architectures that prioritise learning over perfection.
    • An interest in scalability, usability, security, cloud platforms, privacy & ethics, and/or our industry: loss prevention / safer communities / crime prevention.

    In Your First 6 Months at Auror

    • You’ll make big contributions to our product, working with Product Management and Design from the very beginning to make sure we’re delivering value to our customers and making a meaningful impact.
    • You’ll use your coaching and mentoring skills to lead a highly engaged team of engineers.
    • You’ll get to know (and work on) the entire product and different parts of the codebase.
    • You’ll work to improve our processes, tooling and tech stack.

    Benefits

    Benefits When You Join Auror

    • Employee share scheme: You’ll own part of a company making a real difference!
    • Flexibility: We are hard-working and outcome focused, but recognize there is more to life than work. We promote a healthy work/life balance.
    • Mental and physical health: We understand how vital both mental and physical health is, and have policies to support that, including Wellness Days (days that you can take for any reason whatsoever, not just for when you’re sick/ unwell).
    • Family friendly: We offer comprehensive parental leave and benefits for primary and non-primary caregivers.
    • Personal development: We support our team to participate in courses, conferences, or events that will help them be relentless about improvement.
    • Team love: We have regular team lunches and social events where most (if not all) activities are during work hours.
    • Making an impact: You’ll work to solve interesting problems and help us keep communities safe.

    Next Steps

    If you’re excited about our mission and you have experience and a passion for this role, please hit “Apply” below.

    We’re proud that Auror is a place where everyone can learn and grow. So if you’re not sure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway as we’d love to hear from you!

    Once you apply, you’ll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we’ll be able to help you from there.

     

    AML Analyst

    Do you want to be a part of Australasia’s next startup success story?

    A little about us:

    Our vision is to have a world where the Anti-Money Laundering (AML) onboarding process is secure, fast and frictionless!  

    First AML has created a world class customer onboarding software solution that takes care of the complete end to end customer due diligence process.  Our customers include financial institutions, accountants, law firms, venture capitalists/private equity firms and real estate agents.  We solve their Customer Due Diligence (CDD) problems so that they can stay focussed on running their business.

    Since 2018 we have gone from a handful of staff to 76 and based on our success across New Zealand and Australia we are excited to be adding to our awesome team.  

    The Analyst Role:

    It is in our DNA that we create customer delight - we work tirelessly to give our customers the best possible product and service EVERY TIME.  

    This is where you come in!  

    • You will be the first point of contact for our customers and their clients
    • You will have an individual caseload that you will care for daily
    • You’ll welcome and onboard every one of your customers and their clients to First AML
    • Your key responsibility is to build sound relationships with each of your customers and delight them in every way possible
    • You will  reach out to your customers, evaluate their corporate entities & structures and determine their CDD requirements
    • A lot of your time will be gathering accurate information from your customers in an efficient and effective way
    • Everyday you will find innovative new ways to streamline our process and improve our customer journey
    • You will complete the end to end CDD process ensuring compliance with the legislation
    • If you are looking for a new challenge this is the perfect opportunity for you!

    Your experience:

    • 1+ years in a customer service role
    • Relevant qualification
    • Proven trailblazer when it comes to all things customer care
    • You have managed a client portfolio that requires a high level of engagement
    • You have built outstanding relationships with your customers

    Does this sound like you:

    Naturally you are an absolute customer care champion.  You love to spend your days delighting your customers whilst exceeding your KPI’s.  You do not cut corners and you have an eye for detail.  You’re curious and are always the first to put your hand up to solve a problem.  You are more than happy to roll up your sleeves to get the job done!  You are organised and always plan ahead of time and you are seriously driven by achieving excellent outcomes.

    Plus, you live by the value - we put our customers first!

    The Perks!

    • You will be joining an amazing tech start-up who dedicate their days to leading the way in CDD
    • We work with great people - a mix of optimism, passion, experience and ambition, we have a lot of fun along the way
    • We have a number of wellbeing initiatives in place like working from home, weekly meditation and delicious fruit deliveries
    • You will have the freedom to create and shape your own growth, supported by an incredible leadership team that are dedicated to seeing you develop and grow
    • Our new office is in Kingsland, close to public transport and some pretty great cafes and we have just opened an Australian office in Sydney
    • Plus our snack cupboard is always chokka!

    If this ad has piqued your interest and you are keen to give the start-up life a go, apply now and include a cover letter that outlines how your skills and experience would make a positive impact on our customers. We'd love to find out more about you and share our vision

     

    Onboarding & Implementation Manager

    Do you want to be a part of Australasia’s next startup success story???

    A little about us:

    Our vision is to have a world where the Anti-Money Laundering (AML) onboarding process is secure, fast and frictionless!  

    First AML has created a world class customer onboarding software solution that takes care of the complete end to end customer due diligence process.  Our customers include financial institutions, accountants, law firms, venture capitalists/private equity firms and real estate agents.  We solve their Customer Due Diligence (CDD) problems so that they can stay focused on running their business.

    Since 2018 we have experienced exponential growth and have gone from a handful of staff to 70+ and based on our success across New Zealand and Australia we are excited to be adding to our awesome team.  

    We will work hard to ensure that you always understand the positive role that you play in our team.

    Onboarding & Implementation Manager Role:

    We are passionate about our execution - we work hard to accelerate our growth and deliver amazing results for our customers.  

    This is where you come in!  

    • You will coach a growing team of Onboarding & Implementation Specialists and together you will create outstanding onboarding experiences for our customers
    • Your key responsibility is to own the full customer onboarding and implementation journey - from create, design, roll out and review
    • You will care for a portfolio of your own, typically made up of high value large enterprise partners
    • You will work closely with each of your direct reports and coach them on world class onboarding and implementation systems and processes
    • Everyday you will find innovative new ways to streamline and improve the customer onboarding journey
    • Ultimately, we will be looking to you to create an environment where people will thrive and people can learn from each other
    • If you are looking for a supportive and trusting environment this could be an exciting opportunity for you!

    Your experience:

    • You are an absolute people person!
    • 3+ years in a similar role
    • You have sound knowledge and hands on experience with SaaS products and services
    • Designed and implemented a number of customer onboarding experiences and quality improvement systems and processes
    • Proven track record of deploying large scale implementations with the highest level of customer service, efficiency and accuracy
    • You’ve contributed and grown a culture where people can do their best work
    • As a people manager you lead from the front but always, always bring people on the journey with you
    • You trailblaze when it comes to all things customer experience
    • You recognise opportunities that create exceptional results

    Does this sound like you:

    Naturally, you are passionate about all things SaaS and implementation. You love spending your days supporting your team to ensure they provide exceptional onboarding experiences. You believe great results come from great team work.  You don’t cut corners and have strong attention to detail.  You are curious and are the first to put your hand up to find a solution.  You are all about rolling your sleeves when it comes to supporting your team to achieve their goals.  You are organised and like to plan ahead of time.  You are focused on achieving excellent outcomes.  You live by the value - always provide customer delight!

    The Perks!

    • We do what we say we’re going to do, we are honest, respectful and authentic with one another
    • You will be joining an amazing tech start-up who dedicate their days to creating the way in CDD
    • We work with great people - a mix of optimism, passion, experience and ambition, we have a lot of fun along the way
    • We have a number of wellbeing initiatives in place like flexible working hours, working from home, weekly meditation and delicious fruit deliveries
    • You will have the freedom to create and shape your own growth, supported by an incredible  team that are dedicated to seeing you develop and grow
    • Our new office is in Kingsland, close to public transport and some pretty great cafes and we have just opened an Australian office in Sydney
    • Plus our snack cupboard is always chokka!

    If this ad has piqued your interest and you are looking for an exciting, fast paced role in a tech start-up that’s growing at a phenomenal rate, apply now and include a cover letter that outlines how your skills and experience would make a positive impact on our customers.

     

    Customer Success Manager

    About Rocketspark

    Rocketspark has created an award winning, beautifully simple website builder and ecommerce platform. We take pride in what we do and we use Rocketspark to do good in the world. We started here in New Zealand 12 years ago and now have thousands of clients in over 30 countries. We listen intently to customers, we’re agile and deliver on customer needs, ensuring no one gets lost in the system. We live and breathe our customer feedback while going above and beyond to help clients succeed.

    Rocketspark won the supreme award and the excellence in business award at the 2021 Waipa Business Awards. We are fast-growing, expanding internationally and invest heavily in R&D and innovation. We exist to create a better life for small business owners, our partners, the Rocketspark team, and the world around us through our beautifully simple software, services, and a passion to go above and beyond for our people. The most recent example of this was offering over 500 free website subscriptions to our design partner community to pass onto not for profit organisations in their communities from all over New Zealand, Australia & the UK.

    We achieve a lot of our success in partnership with our design partners who are a close-knit community. Check out what our partners had to say at our recent partner conference: 

    About the Role

    This is a new senior role which will lead Rocketspark’s world-class customer service team at an exciting time for the company. As Customer Success Manager you will prepare Rocketspark for the next stage of growth and extend Rocketspark’s reputation of delivering world-class and industry leading customer service to our existing and new customers and our partners. 

    You will be a leader with the ability to craft a cutting edge strategy for growth and lead a motivated team to deliver the strategy. Your responsibilities will include:

    • Developing a customer success strategy to ensure we build on our excellent NPS ratings as Rocketspark continues to grow
    • Providing operational expertise, support, training and leadership to the customer success team on a day-to-day basis
    • Creating and implementing innovative ways of building our growing customer success team
    • Working collaboratively within Rocketspark to review customer insights, identify opportunities and areas of change to constantly identify and implement process improvements
    • Driving results for Rocketspark while creating true success for our customers.

    Essential skills we are looking for

    • 4+ years experience in a customer success, customer support or account management role, ideally in a SaaS environment but this is not essential
    • Track record of improving results by developing strategies, processes and systems
    • Previous experience developing a high performing team
    • Proactive, creative person who takes initiative and gets things done
    • A people person - friendly, authentic with a strong ability to build rapport
    • Excellent attention to detail
    • Excellent communication skills, in particular excellent grammar and writing skills
    • Able to use numbers and insights to identify patterns and opportunities
    • Vision and enthusiasm for the potential of this role
    • A demonstrated history of going above and beyond for customers and team members.

    Why you should work for Rocketspark

    Rocketspark is a motivated organisation, we provide a caring, supportive and friendly working environment and special family culture where we look after our people well. We’re highly focussed on making a difference in the world and support a large number of charities, not for profits and social enterprises. 

    This role is an opportunity to make your mark in a business that is going places. You will have strategic influence over one of the most important areas of Rocketspark.

    Rocketspark HQ is in Cambridge, a beautiful Waikato town, just under 2 hours drive from Auckland. Our preference is to have someone working from our Cambridge office but for the right person we would consider flexible working options.

    To Apply

    If this opportunity sounds like you, please fill out the form below with a link to your cover letter explaining why you’re excited about this role, along with a link to your CV. Only applicants with the right to work in New Zealand will be considered for this position. 

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