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Payment Operations Specialist

Purpose
  • - To process customer transfers in a timely manner whilst observing and adhering to all relevant compliance guidelines.
Specific duties & responsibilities
  • - Importing bank data into the OrbitRemit Limited transfer processing engine.
  • - Linking customer payments to transfers.
  • - Reviewing allocated funds on transfers.
  • - Monitoring customer accounts, helping to progress any compliance flags where possible.
  • - Resolving/escalating transfers unable to be processed.
General duties & responsibilities
  • - Be punctual and work the hours and times specified.
  • - Prioritise workload to ensure work of the greatest importance to the business is undertaken with urgency and to a high standard.
  • - Demonstrate excellent interpersonal communication skills.
  • - Undertake all duties and responsibilities outlined in this Job Description and all other duties as required by the business.
  • - Comply with all employment obligations.
  • - Promptly undertake to complete all reasonable and lawful instructions and directions given.
  • - Serve the business in good faith, promoting and protecting the business' best interests.
  • - During work time, and such other times as may be reasonably required, dedicate all effort to the execution and fulfilment of the duties, responsibilities, obligations and instructions related to employment.
  • - Demonstrate through own actions a commitment to Health and Safety at work when undertaking work or observing others in the workplace.
Skills, experience & education
  • - You focus on accuracy, are independent and pay attention to detail. You can work both on independent tasks as well as enjoy working in team environments.
  • - You’re a great communicator, straight up, clear and honest. You’re confident in challenging an idea when you disagree and seek further understanding when required.
  • - You’re an analytical thinker. You can adapt to new processes and systems and apply the principle purpose of processes you learn to your workflow.

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