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Customer Success Representative (Southland)

About the role
Reporting to the Head of Customer Success, and working with a multi-regional, high-performing customer success team, you will be responsible for building strong, enduring relationships with our customers and ensuring their long-term success with the Halter product.
Don’t be surprised if no two days look the same. You will spend most of your time building and nurturing relationships across your portfolio in the Southland region, supported by the Canterbury deployment team. This is a fast-paced role, and you can expect to see tangible results of the work you do. 
We are looking for big thinkers who know how to get stuff done. We’re looking for people who are comfortable working in a dynamic, fast-paced environment where they will be challenged on a daily basis. We want people that are obsessed with helping our farmers to be successful. To succeed you will need to be able to learn quickly and utilise your own initiative while working under pressure and to tight deadlines.
The role is well-suited for a farm consultant, or experienced relationship manager, with deep roots in Southland, and a proven track record of creating new farming strategies to improve the customer's bottom line.

What your day could look like

    • Serving as the primary point-of-contact for Halter customers, interacting with various levels of management ranging from Owner-Operators through to Operations Managers
    • Supporting the onboarding, training and implementation of the Halter system on customers' farms, ensuring all relevant farm owners, managers and workers are able to successfully use the system
    • Acting as a liaison between internal teams to ensure high-priority customer needs are being met; coordinating with sales, marketing, product, support and engineering teams to escalate & analyse high-impact customer queries & data & improve the customer's use of the Halter technology.
    • Strategically partnering with customers to establish clear business goals, timelines, priorities and metrics of success
    • Regularly engaging with customers to drive behaviour change and maximize return on investment
    • Facilitating farmer cluster groups/events to connect Halter users and encourage change
    • Partnering with our sales team to identify renewal, expansion and up-sell opportunities in the post-sales cycle
    • Building the lifetime value of our customers through a keen sense of timing, killer presentation skills, and the confidence to hold your ground and push back when necessary
    • Leading trainings for customer teams, highlighting key Halter features and functionality
    • Being available for on-call work when required

Who are we looking for?

    • 2-3 years of experience in relationship management/account management roles
    • This role is about two things - supporting Halter’s farmers all the way through the process to make their farms more productive and efficient and building genuine and lasting relationships with farmers. These objectives are naturally intertwined and the best candidates will be motivated and excited about excelling in both areas.
    • Experience in managing relationships with large and complex customers
    • Strong business acumen 
    • Robust dairy farm systems knowledge is a must-have
    • Strong local area networks
    • Strong dairy business literacy and working experience identifying and benchmarking key physical and financial performance indicators
    • High degree of ownership and ability to thrive in a self-motivating, demanding and dynamic startup atmosphere
    • Strong written and verbal communication skills and the ability to speak to large audiences
    • You will need to have a good sense of humour and be able to positively contribute toward a supportive and positive environment

Why our team loves working at Halter

    • A genuine and shared connection to our mission to make a difference in the world
    • The excitement, risk, and reward of a high-growth technology scale-up
    • The pride of joining an iconic New Zealand technology company growing successfully on the global stage
    • The opportunity to work with and grow alongside a dynamic, and highly talented team with diverse backgrounds
    • The opportunity to supercharge your career in a supportive and caring environment
    • Our ideas are truly valued, we are able to move fast, and our impact is real
    • Our personal growth is important. Halter offers an annual $1000 self-development budget to be used for anything that fuels personal growth
    • Our time to recharge is valued, we’re offered wellness leave & unlimited paid annual leave
    • Importantly, we offer a competitive remuneration package made up of salary, benefits and an employee stock ownership plan
Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit!
If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch!

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