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Technical Consultant

About the opportunity

The primary focus of the role is to provide technical consulting to one of our largest clients in Japan - a global QSR leader.

  • Your will play a key role as the technical interface between our customers in the region and our internal Product and Technology teams.
  • You will work directly with senior stakeholders on the client side.
  • You will share the client requirements and needs with our Product and Engineering teams.
  • Help them to make the best use of the Plexure cloud-based platform and the existing product capabilities.
  • Help identify any gaps between the current capabilities and what the customer needs to utilize the platform effectively.
  • Collaborate with various stakeholders across the business - Delivery, Product, Account Management, Technical Support.

What are we looking for?

  • Japanese - native speaker of fluent - main language for communicating wit h the client.
  • Passion for SaaS and working on client-facing projects.
  • Intermediate English language skills - for internal communication.
  • Proven track record in communicating with customers and translating technical requirements into easy to understand language.
  • Hands on experience in managing and leading software delivery.


What is in it for you?

  • Joining a global cloud-first organization where you get the opportunity to work with cutting edge technologies.
  • Scale - we have 200+ million users on our platform in 60+ countries globally. Your work will make an impact on millions of users!
  • Exposure to large international brands - use best practices to support global leaders and how they engage with their customers.
  • Ongoing career development and support - a tailored career development plan and internal promotions are the norm!
  • Flexible working that suits your work-life balance! You need to do the school run or save time by not sitting in traffic today? No problem - we trust you can do an excellent job from anywhere and are here to support you!
  • Training budget - $ 2,000 yearly on top of salary to use towards upskilling yourself (certification, professional membership, conference, etc.)
  • Free Udemy subscription – choose from 180,000 available courses online! We encourage you to complete any courses you are interested in during working hours.
  • Fully paid health insurance for yourself and discounts for family members (Southern Cross - Wellbeing 2).
  • Celebrate your birthday with an additional paid day off.
  • New hospitality benefits - grab a free lunch or dinner in one of Sky City's restaurants.
  • Mental health and wellness support such as EAP (Employee Assistance Program).
  • A brand-new office and an active social club that organizes events each month.

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