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Engineering Manager

About the Role

We're looking for people with a solid background in software engineering who are either already leading a team and looking for a new challenge, or are ready to step up! We want our leaders to play to their strengths, so even though this role describes various competencies we expect that most people will delegate some of the responsibilities to their teams. The core competencies of this role include coaching and mentoring of people, cultivating a collaborative team, leading software delivery, production operations, and continuous improvement.

This role is primarily people and delivery management focused with an emphasis on leading and supporting a product delivery team. We expect you to have a background as an individual contributor however being hands-on writing software is a secondary concern.

This is a permanent, full-time position where you'll be utilizing your experience in:

  • Leading a collaborative self-organizing team in delivering great software that our customers love!
  • Collaborating with the product group and other teams to align the team with company objectives and initiatives across engineering
  • Developing people and teams through ongoing coaching and mentoring
  • Creating and nurturing an inclusive team environment, where team members feel like they belong and can do their best work
  • Establishing open communication and feedback between team members
  • Working in a “build it and run it” environment where engineering teams build, deploy, monitor, and support the components that they own
  • Working with the team to identify and implement improvements in our processes, practices, and product
  • Supporting teams in increasing delivery proficiency by creating a learning environment.
  • Driving adoption of practices that ensure higher quality software is delivered to production frequently such as Story Mapping, Moving quality left, Exploratory testing, Test-driven Design, Continuous Integration, Continuous Delivery, Pair-Programming and Mob-Programming


  • Experience and passion for growing, developing and guiding people
  • People leadership, with experience and a passion for growing, developing and guiding people
  • Openness to receiving and giving feedback in a safe and inclusive workplace
  • Interest in working in an environment where leaders support their teams to do great work, through removing impediments, finding improvements, and facilitating effective decision making
  • Enthusiasm about experimenting with new ways of doing things to help the team reach new levels of effectiveness (and efficiency)
  • A strong background as an individual contributor and willingness to get into the details when the team needs it
  • Experience working in agile development teams with either XP, Lean or Scrum a requirement
  • Great verbal and written communication skills
  • Excitement for learning about how our industry works and the impact we bring to our customers


It's important to us, that our people can bring their whole selves to work. Join our team and we have the following on offer for you!

  • Competitive salary + Kiwisaver + A generous incentive scheme
  • Laptop, modern office with games, exceptional coffee, snacks, and a great social atmosphere!
  • Permanent full-time opportunity
  • Promotional opportunities among an established & growing global organization
  • 1:1 mentoring with industry leaders to help your growth towards your career pathways
  • Flexibility to work-from-home
  • Flexible starting and finishing hours
  • Inclusive culture which embraces the diversity of our people - with many different nationalities proudly represented across the Serko workforce. We look for people to add to our culture!

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