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Chief Operating Officer

“If you make beats… Melodics is like going to the gym for a workout!” - DJ Jazzy Jeff.

Melodics was conceived by Sam Gribben, ex CEO of Serato, in the summer of 2014. Having finished up at Serato after a decade at the helm, Sam was ready for something new. He’d worked with some of the biggest artists in the music world, and with the international companies who built the instruments & controllers they used. Along the way he noticed how important pad & cue point drumming was becoming in the overlapping worlds of DJing & production. Thus, an idea was born.

Our product is shaping how the world learns to play musical instruments. We want to enrich our world with music and make it accessible for everyone. Melodics is entering a new phase. We’ve proven the core concept, and we’re switching gears from start up to scale up. We're currently almost 40 people and looking to nearly double by 2022. Our three year strategy includes some big goals, and we need you!

We are a user experience driven company that places the customer at the heart of our decisions. Our team is made up of a diverse bunch who come from a range of backgrounds (professional musicians, SaaS experience, higher education experience).

We strive to create an inclusive environment for our team, customers, and partners.

Role Purpose

The COO will oversee and drive the execution of our strategy. The COO will be responsible for the systems and processes that support our team, and for optimisations and efficiencies within these systems and processes (we know, not a great sentence). You will ensure we maintain alignment between the teams, and that the goals we all set align to each other and to the strategy. The CEO defines the strategy, the COO helps us to constantly get better at executing it.

You will form part of the senior exec team, working closely with the Chief Revenue Officer and leadership team, and be the connective tissue between teams.

The first project for this role is: scale our product development process & methodologies, help our current team to level up their processes. So we’re looking for someone who has experience in product management or development. Ideally you have a lot of experience with product and development processes, and you feel your next step is translating those skills into the wider operations of a business.

The COO will also:

  • Act as a right hand and trusted advisor to the CEO
  • Work with the CEO to on strategic direction and run point on executing to that strategy
  • Play a key role in internal operations and look for ways to optimise all aspects of the company as we scale
  • Support the CEO with board reporting and management
  • Support the CEO with managing investors and shareholders, and with capital raising
  • Overseeing the scaling of the company as we grow. Ensuring tools and systems are fit for purpose
  • Coordinate the leadership team communications
  • Works with Director of People and Culture to optimise organisational design, employee experience, recruitment and onboarding process
  • Reinforce the company vision and culture, alongside the founder.
  • Stand in for the CEO when they are unavailable and chair internal staff meetings.
  • Be the default catcher for jobs that don't fit into any one role, managing the gaps between roles and teams, making sure nothing important slips through the cracks.
  • Drive our non-commercial and ESG goals.
  • Manage Ad-hoc projects.
  • Promote a culture of feedback that helps a high performing team to stretch and grow.
  • Stay on top of market trends, legislation and the competitive landscape
  • Manage the company risk register

Success looks like:

Narrow the team's focus

  • The fewer things we focus on, the better those things will go.

Protect deep work time

  • To produce at a peak level we need to work for extended periods with full concentration on a single task free from distraction.
  • Meetings and interruptions are only called when necessary. They run efficiently, add to your sense of focus, not take away from it.

Sync better to align on priorities and unblock blockers

  • The faster we need to go, the more we should be syncing. We keep these meetings short, focused, and decision-oriented. Frequent and not disruptive

Make sure our tools are fit for purpose

  • As we grow, our tools evolve. Some are getting creaky now. The same applies to systems and processes. We optimise so that we can do more with what we have, we’re not wasting energy running around after things that aren’t important. We can all see what’s going on without having to dig through slack and sheets.

Align the team

  • Everyone knows what the plan is, they know what their part in it is. They can get on and do it, with minimal noise. It’s a lot more fun too, you know what you need to do, and you know it’s important.

Optimise our team structure.

  • We evolve how the teams form, change and interact. We keep as much of that small company goodness as we evolve. Low on hierarchy, big on good comms, no silos.

Take a lead role in project governance.

  • Aligning the high level projects across the company. Bringing together a high level roadmap that combines the different departments. See also - we can all see what’s going on.

Catch all the things

  • That which we all agree are important, but no one has space for.

Regularly check in to make sure we’re working on the right things, in the right order.


In this position, successful execution will depend on a range of skills and experiences.

  • A solid understanding of SaaS product development process & methodologies, deep experience in product management or development.
  • Experience with process improvement and change management
  • Experience growing a team, ideally in the 30 to 100 headcount range.
  • Experience defining and managing projects that span multiple teams. Analysis of tooling requirements and execution of rolling out those tools.
  • Experience within SaaS companies, ideally B2C
  • Solid project governance skills. Experience with managing substantial, simultaneous mission critical projects. Managing a high level roadmap that combines the different departments.
  • Strong ability to coach managers to higher performance.
  • Ability to elicit needs from key decision makers
  • Experience with goal setting a managing to OKRs
  • Ideally, experience with education and or music.
  • A high degree of alignment with our values and ESG goals.
  • Ability to juggle multiple balls, prioritise, and make sure nothing is dropped.
  • Experience with experimental growth frameworks, such as the 500startups Growth Process

Core competencies

Learning on the fly:

  • Learns quickly when faced with new problems, plans and operates well in the face of uncertainty. Open to change, thinks through both successes and failures for clues to improvement. Experiments with intent, seeks out learnings and how they can be applied. Enjoys the ambiguity of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything.


  • Practice attentive and active listening. Has the patience to hear people out. Can accurately restate the opinions of others even when they disagree. Has the ability to move quickly and fluidly between high level concepts and detail. Can hold strong opinions, but hold them loosely. Can debate both sides of an argument, regardless of their personal opinion.

Team Player

  • Can quickly find common ground and solve problems for the good of all. Views leadership as a service to the team. Can solve problems with peers with minimal disruption, and can facilitate resolution of conflict between others. Can be candid with peers, holds others to account, and expects high standards. Treats colleges with fairness, respect and kindness. Encourages collaboration and promotes viewing of things from other people’s points of view. Easily gains trust.

Planning and delivery

  • Accurately scopes out length and difficulty of tasks and projects. Drills into the core objective of projects, defines those objectives and sets goals. Breaks down work in the process steps. Develops schedules and task/people assignments, anticipates and adjusts for problems and roadblocks, manages stakeholders and anticipates potential disruptions for all involved, measures performance against goals, evaluates results and creates feedback loops to ensure wins are capitalised on and fails are learnt from. Skilled at budgeting, delivers projects on time to a high standard.


The position is a permanent, full-time role. based in Auckland, New Zealand. While we have a lot of flexibility when it comes to WFH, we are looking for someone to be based from our office on Karangahape Rd for part of the working week.

Some of the cool things about working at Melodics are:

  • Working in a positive, fast-moving, and motivating environment, solving interesting and meaningful problems around music and education
  • We truly value innovation and growth - ask us about our weekly growth experiments!
  • We’re a friendly and smart team - we listen to each other’s ideas and give everyone a voice to influence and shape the future of Melodics
  • We want you to work in the best way that you can and have a documented flexible working policy
  • We have a documented Diversity, Equity and Inclusion strategy, have taken our full team through an ally skills workshop, and have taken other meaningful actions in this area.
  • We value the wellbeing of our team - we have mental health and physical health First Aid-ers, we've replaced traditional 'sick leave' with uncapped wellness leave from day one of your employment, and a 'winter wellness' bonus payment.
  • An array of musical instruments you can borrow and play! (and office jams)

If this sounds like something you might be interested in, please hit apply or get in touch! We are waiting to hear from you.

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